What to Do if a Client Doesn’t Pay! (Step-by-Step Guide for Freelancers) YouTube video by Ginny Nicholls

Here's our step-by-step guide for freelancers if a client doesn't pay.

www.youtube.com/watch?app=de...

Hey everyone, meet Jack 👋

Your workflow should also act as an insurance policy.

It starts with client due diligence. Is this a good client to work with or are there red flags? Statement of work. Is everyone on the same page about what work is to be done?

These are just a few suggestions to ensure your projects run better.

"My project fees are small so I don't need insurance"

Some freelancers think insurance is pointless because their fees are small. If charging £500, they believe they don’t stand much to lose financially if it goes wrong. Our claims data shows the value of a claim is rarely relevant to the fees you receive for your work.

withjack.co.uk/project-fees...

Next up in my interview series "9 Questions For..." is the founder of @withjack.bsky.social Ashley Baxter (@ashley-baxter.bsky.social).

As I always say, "The questions might be the same, but the insights certainly aren't!"

Read here: keirwhitaker.com/blog/9-quest...

How to get out of a contract

Not all projects go to plan, and if it’s a fixed term contract without any termination rights then you can find yourself stuck. This can be a stressful situation for freelancers! How do you politely and correctly terminate a contract? withjack.co.uk/how-to-get-o...

Clients ghosting doesn't mean you can't get paid. We can figure out next steps. This may be:

* credit control
* debt recovery through your legal expenses insurance
* small claims court

With this customer we used a combination of these methods which resulted in 82% of their invoice being paid.

Hey everyone, meet Jason 👋

What a fun day @middlesbroughfe.co.uk yesterday. We were the lanyard sponsor. Really enjoyed the lunchtime tour of the Riverside Stadium.

How to get out of a contract

Not all projects or client relationships go to plan, and if it’s a fixed term contract without any termination rights then you can find yourself stuck. How do you correctly terminate a contract?

withjack.co.uk/how-to-get-o...

The lowdown on dispute resolution. Resolving client conflicts with mediation YouTube video by With Jack

"I want to avoid anything legal". If that sounds like you then mediation may be a better solution.

Avoid these 3 things when chasing late payments

Freelancers, want to improve your chance of getting paid from an elusive client? Then avoid these 3 things when chasing late payments. withjack.co.uk/avoid-these-...

Is kit covered when left in my car?

Is your equipment covered when left in your car? Yes, but there are caveats so read on to ensure your kit is covered when left unattended in your vehicle.

withjack.co.uk/is-kit-cover...

A promo graphic for Pixel Pioneers Bristol on 20 June 2025 featuring the headshots of 3 speakers: Rachel-Lee Nabors, Ana Rodrigues, and Jack Franklin.

39 days to go! ⌛ The auditorium is filling up, so don't leave it too late. The final regular speaker will be announced this week 👀, then it's just the lightning talks and the schedule is complete!

👉 Check out what we have planned so far and secure your tickets: pixelpioneers.co/events/brist...

Hi everyone, meet Rebecca Broad 👋

Monthly recap - "I didn't have a contract because I trusted my client" YouTube video by With Jack

Here’s a quick recap of the last month at With Jack, taking a look at some of our claims and what we’ve been up to.

www.youtube.com/watch?v=7zgE...

How insurance helped this digital marketer accused of copyright infringement

Case study 🚨 How insurance helped this digital marketer who was accused of copyright infringement.

withjack.co.uk/how-insuranc...

Hey everyone, meet Ross Walker 👋

We've just published a deep dive into why photographers and filmmakers should get insured. This includes:

• what products you should consider
• common claims (and what they cost)
• real stories of With Jack customers using their insurance

withjack.co.uk/insurance-ph...

Tips for avoiding late paying clients with credit check reports YouTube video by With Jack

Biiiig walkthrough of how you can use credit check reports to spot red flags with clients, therefore hopefully avoiding any payment issues.

www.youtube.com/watch?v=CAMM...

This customer couldn’t believe how quickly their claim was sorted. Some tips for getting yours paid quickly:

- have proof of purchase
- if accidental damage get a repair estimate
- provide your policy ref + phone number to verify your details quicker
- for theft claims have a crime reference number

Hey everyone, meet Leah Lockhart 👋

Monthly recap - lots of claims for equipment YouTube video by With Jack

Here’s a quick recap of the last month at With Jack, taking a look at some of our claims and what we’ve been up to.

www.youtube.com/watch?v=TKwL...

On making of a multidisciplinary polyamorous designer - Chris Wilson Mindful Creative with Radim Malinic · Episode

"It felt like clients had 24 hour access to me". Enjoyed the part of this episode where Chris talks about introducing boundaries after being burnt out. Dropping to a 4 day work week and telling clients to contact him only via email.

open.spotify.com/episode/66Sq...

Can I insure my equipment if I don't have receipts?

Contents insurance is our most used product when it comes to making claims. Here’s how to ensure your claim is handled smoothly even if you don’t have receipts for your kit.

withjack.co.uk/insuring-equ...

Did you know there's a formal late payment process to follow? 👀

Hey everyone, meet @sandstonecastles.bsky.social 👋

Can I insure my equipment if I don't have receipts?

Many freelancers buy kit second hand. Or maybe you’ve lost receipts after moving house or migrating to a new computer. This means you don’t have proof of purchase, which is typically a requirement for having your insurance claim paid out. Can you still insure your kit? withjack.co.uk/insuring-equ...

Front End North Conference | 10th July 2025 A welcoming one-track, one-day conference in Sheffield, UK for developers and designers who work on the web.

Tickets are on sale for Front End North, but there's also a call for proposals if you have a talk you'd like to give. frontendnorth.com

Mental health support for freelancers YouTube video by With Jack

The Leapers study highlighted that 45% of freelancers feel their mental health declined in 2024. There is help out there. Let’s talk about what support is available to make freelancing a little bit easier. www.youtube.com/watch?v=GBvY...