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Posts by John Lay ☁️

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Explore Agentic Capabilities with Data 360 Solutions Uncover the agentic enterprise model and its capabilities with Data 360. This unit covers grounding agents, integration with Marketing Cloud Next

Just earned the Data 360: Create Agentic Enterprise Solutions badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

1 week ago 0 0 0 0
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Optimize Your Salesforce Org Management with Key Tools Master the art of monitoring your Salesforce org effectively. This unit covers critical tasks like reviewing setup changes and troubleshooting user access issues

Awesome feature...
Just earned the Setup with Agentforce for Admins badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

1 week ago 0 0 0 0
Unlock Business Value Through Secure Configuration Strategies This unit addresses how intentional security configurations impact business outcomes. Explore essential metrics that demonstrate security's role in enhancing performance

Just earned the Cybersecurity As a Business Enabler badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

1 week ago 0 0 0 0
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Automate Business Tasks for Small Teams with Ease Explore how automation can transform daily business operations for small teams. This guide covers no-code workflows and ready-made templates

Just earned the Slack for Small Business badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

1 week ago 0 0 0 0
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Understand Org-Level Admin Account Types and Their Roles Explore the various org-level administrative account types that enhance security and management in Slack. This unit covers the permissions and responsibilities tied to

Just earned the Slack Workspace-Level and Org-Level Account Types badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

1 week ago 0 0 0 0
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Explore New Features of Agentforce for Various Sectors Discover the latest updates for Agentforce across manufacturing, media, public sector, and nonprofit sectors. Enhance sales efficiency with AI

Just earned the Spring ’26 Release Highlights badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

1 week ago 0 0 0 0
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Enhance Product Discovery with AI-Driven Solutions Discover how to improve search and product recommendations using AI technology. Learn to recover lost revenue through enhanced search dictionaries and drive cross

Just earned the Agentforce Commerce for B2C Merchandisers badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

2 weeks ago 0 0 0 0
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Explore AI Capabilities in Salesforce CRM Suites Discover the power of artificial intelligence in Salesforce CRM Suites. Learn how integrated AI enhances customer relationship management for businesses

Just earned the AI for Salesforce Suites: Quick Look badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

2 weeks ago 0 0 0 0
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Enhance Agent Experience with Effective Evaluation Strategies Explore key strategies to evaluate and refine agent behavior effectively. Learn how to prioritize agent interactions based on heuristic evaluations

Just earned the Agent Behavior Evaluation badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

2 weeks ago 0 0 0 0
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Enforce Business Rules with Action Filters and Variables Explore how to use action filters and variables to enforce business rules effectively. This unit guides you through creating the IssueResortCredit action for customer

Just earned the Programmatic Instructions in Agentforce badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

2 weeks ago 0 0 0 0
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Creating a Service Agent with Agentforce Builder Uncover the process of building a service agent for Coral Cloud Resorts using Agentforce Builder. This guide details the steps for creating, customizing

Just earned the Quick Start: Assemble a Service Agent with Agentforce Builder badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

2 weeks ago 0 0 0 0
Create Trustworthy AI Behavior for Improved User Experience Explore how to design trustworthy AI behavior to enhance user interactions. Learn key factors that impact user trust and create transparent, context-aware systems

Just earned the Agent Behavior Basics badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

2 weeks ago 0 0 0 0
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Optimize Call Routing with Omni-Channel Flows for Voice In this unit, learn to manage inbound call routing effectively. Discover how to create an Omni-Channel flow tailored for voice communication

Just earned the AI Integration for Agentforce Contact Center badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

2 weeks ago 0 0 0 0
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Create Promotions and Gift Certificates for Events Master the art of creating promotions and gift certificates for events. This unit guides you through the process step-by-step. Learn to offer discounts and rewards

Just earned the Trailbread for Trailhead badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

2 weeks ago 0 0 0 0
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Implementing OAuth 2.0 Web Server Flow for Salesforce Explore the OAuth 2.0 web server flow with our detailed guide. Learn to authenticate users, manage authorization codes, and secure your data. Start integrating today!

Just earned the Build Integrations with External Client Apps badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

2 weeks ago 0 0 0 0
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Dive Deeper Into Salesforce Development Tools and Concepts | Salesforce Trailhead Get hands-on with the Salesforce Developer Experience and learn Apex fundamentals.

Just earned the Dive Deeper Into Salesforce Development Tools and Concepts badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

2 weeks ago 0 0 0 0
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Superbadge: Apex Callouts Develop and test Apex REST and SOAP callouts to external systems.

Just earned the Superbadge: Apex Callouts badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

2 weeks ago 0 0 0 0
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Superbadge: Apex Web Services Develop custom APIs using Apex REST and SOAP services for seamless integration.

Just earned the Superbadge: Apex Web Services badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

3 weeks ago 0 0 0 0
Optimize Promotions with Unified Management Strategies Discover how to manage promotions centrally for a seamless customer experience. Learn about Global Promotions Management and Offer Management in this comprehensive guide

Just earned the Global Promotions and Offer Management Fundamentals: Quick Look badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

1 month ago 1 0 0 0
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Be an Agentblazer: Gain AI Agentforce Skills on Trailhead Succeed in the agentic AI era with Agentforce. Become an Agentblazer on Trailhead with training to build AI expertise. Create autonomous agents with Salesforce.

Renewed my Agentblazer Legend Status for 2026!

I just became an Agentblazer Legend! I learned AI and Agentforce skills on @Trailhead - and you should too. Skill up and become an Agentblazer today trailhead.salesforce.com/agentblazer?...

3 months ago 0 0 0 0
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Enhance Guest Experience with Effective Booking Management This unit teaches you how to manage guest experience bookings effectively. Learn to locate, cancel, and rebook experiences for guests

Keeping up with my Agentblazer certifications.

Just earned the Use Employee Agents to Get Work Done badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

3 months ago 0 0 0 0
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Convert Contacts to Campaign Members in Your Flow Process Learn how to effectively transform selected contacts into campaign members using flows. This unit walks you through retrieving contacts related to selected accounts

Just earned the Loop Manually Through Multiple Choices in Flows badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

3 months ago 2 1 1 0
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Explore New Features in Access Control for Winter '26 Discover the latest updates in access control for Winter '26 and how they enhance security and usability. Learn how to assign the View All Fields permission for easy

Just earned the Salesforce Architect Certification Maintenance (Winter '26) badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

3 months ago 0 0 0 0
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Run Apex and Flow Tests Together with New APIs Explore how to run Apex and flow tests simultaneously with the new Test Discovery and Test Runner APIs. Learn to execute tests with ease in your Salesforce environment

Just earned the Platform Developer Certification Maintenance (Winter '26) badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

3 months ago 0 0 0 0
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Sort List Views by Multiple Columns for Enhanced Insights Discover how to effectively sort list views by multiple columns in Salesforce. This unit teaches you to apply multi-column sorting for better data organization

Just earned the Platform App Builder Certification Maintenance (Winter '26) badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

3 months ago 0 0 0 0
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Update Your Marketing Cloud Engagement Admin Skills for 2026 Stay relevant with your Marketing Cloud Engagement Administrator certification by learning essential updates for Winter '26. Discover how to manage new permissions and

Just earned the Marketing Cloud Engagement Administrator Certification Maintenance (Winter '26) badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

3 months ago 0 0 0 0
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Stay Current with Your Data Consultant Certification for Winter ’26 Enhance your skills by maintaining your Data Consultant certification for Winter '26. In this unit, you'll learn how to leverage Hyperforce for data management and real

Just earned the Data Cloud Consultant Certification Maintenance (Winter ’26) badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

3 months ago 0 0 0 0
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Update Your B2C Solution Architect Certification for Winter '26 Ensure your B2C Solution Architect certification is up-to-date for Winter '26. This unit covers essential updates, including security improvements and new SSO

Just earned the B2C Solution Architect Certification Maintenance (Winter ’26) badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

3 months ago 0 0 0 0
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Enhance Flow Builder Skills by Looping through Repeaters Unlock the potential of Flow Builder with our guide on looping through repeaters. This unit focuses on efficiently managing data collections in Salesforce

Just earned the Loops in Flow Builder badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

3 months ago 0 0 0 0
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Service Assistant: Enhance Customer Support Efficiency Discover how to create service plans with Service Assistant. Streamline case resolution and empower your service reps with tailored AI guidance.

Just earned the Agentforce Service Assistant badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

4 months ago 0 0 0 0