Answering your burning questions about the systems that keep our cities running.
All episodes of Service Request are out now on the 99% Invisible feed 👉 https://99percentinvisible.org/sr/
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Want to learn more about 311? Check out the first episode of Service Request 👉 99percentinvisible.org/episode/serv...
NYC Mayor Zohran Mamdani got first hand experience manning the city’s 311 lines 📞
A missing car reveals the confusing rules, murky fees, and private actors behind modern towing.
Listen to the newest episode of Service Request on the 99% Invisible Feed 👉 https://bit.ly/3ObopVw
In a place where losing power can turn deadly, keeping the lights on is a high-stakes balancing act.
Listen to a new episode of Service Request on the 99% Invisible feed 👉 https://bit.ly/41RiBDD
We are proud to announce that 99% Invisible has been nominated for two Webbys and received a Best Series Honoree for Hidden Levels!
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Arts & Culture: The Great American Pyramid 👉 https://bit.ly/41aS9EU
Documentary: The Quiet Storm 👉 https://bit.ly/4v9EJGV
Why did it take nearly a decade to redesign a city trash can, and why haven’t more bins made the streets cleaner?
Listen to Service Request on the 99% Invisible feed, wherever you get your podcasts 👉 99percentinvisible.org/episode/serv...
Roman and Elizabeth discuss Article V, which lays out the process to amend the Constitution, alongside historian and author Jill Lepore.
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What the world's most advanced traffic system can—and can't—do for the city that invented gridlock.
Learn all about how a city's traffic lights work on the latest episode of Service Request, out now on the 99% Invisible podcast feed 👉 https://bit.ly/40SmEiJ
To learn more about 311, check out the first episode of Service Request 👉 99percentinvisible.org/episode/serv...
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Plenty of people call 311 with reasonable requests and questions. There are also people who call with slightly more... memorable inquiries.
Here are some of our favorites from the NYC 311 20th Anniversary Report 👇
If you want to learn more about how 311 operates, check out the first episode of our new series, Service Request 🟨
Listen now 👉 99percentinvisible.org/episode/serv...
Now, 311 isn’t just a phone number. More than 1.1 million people have downloaded NYC’s 311 app.
57% of downloads were from Apple phones while 43% were from Androids
Top 5 Inquiries in 2004…
- CFC and Freon Removal
- Parking Ticket
- Noise (Residential)
- Heat Complaint (Residential)
- Apartment Maintenance Complaint
For 2022…
- Parking Ticker or Camera Violation
- Apartment Maintenance Complaint
- Illegal Parking
- Towed Vehicle
- Heat Complaint (Residential)
When tracking all time calls, we can see spikes during emergencies or other times of uncertainty.
In 2004, the top 5 service requests were…
- CFC Recovery
- Residential Noise
- Literature Request
- Heat Complaint
- Water System
In 2022, they were…
- Illegal Parking
- Apartment Maintenance Complaint
- Residential Noise
- Heat Complaint
- Blocked Driveway
In 2023, NYC put out a 20th Anniversary Report for their 311 hotline. This gives us a look at what kind of calls they receive, when calls peak, and how the hotline has evolved over the years.
www.nyc.gov/assets/oti/d...
Lets get into some takeaways 👇
When 99PI's Christopher Johnson was haunted by ice cream trucks, he had one place to turn to: 311.
In our first episode of Service Request, the surprising power of a simple phone number to connect a community.
Listen now wherever you get your podcasts 👉 https://bit.ly/4sKVztG
The first episode of Service Request is out now on the 99PI feed! Listen to this new series from 99% Invisible and Campside Media wherever you get your podcasts 👉 https://99percentinvisible.org/sr/
Listen to the first episode now when you subscribe to 99% Invisible on SiriusXM Podcasts+ 👉 www.siriusxm.com/podcasts-plu...
Coming 3/17, Service Request is a new series that starts small. A call to 311, a trafic jam, a single flipped switch. We then trace that moment through the networks that keep a city running.
From 99% Invisible and Campside Media, listen to Service Request on the 99% Invisible feed 🟨
How one wealthy, amateur astronomer convinced the world Martians were real.
Listen wherever you get your podcasts 👉 https://bit.ly/4cLqIbT
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