Thank you for bringing this to our attention, and we apologize for the confusion. We have fixed this issue.
1 month ago
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Posts by Focusrite
We're sorry to hear you are having trouble. The article below should help:
support.focusrite.com/hc/en-gb/art...
However, if you follow those steps and still experience trouble, please reach out to the support team for further assistance here:
support.focusrite.com/hc/en-gb/req...
2 months ago
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We're sorry to hear you are having trouble. Our team would be happy to investigate your issues here if you'd like:
support.focusrite.com/hc/en-gb/req...
Otherwise, if you are located in the US/UK, you can look into our studio trade-in program. More info here:
us.focusrite.com/studio-trade...
7 months ago
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Which line are you referring to? Scarlett 4th Gen appears to have superior specs
9 months ago
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The article below offers additional information. but please let us know if we can answer additional questions.
support.focusrite.com/hc/en-gb/art...
9 months ago
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The Shure MV7X is a dynamic microphone; dynamic mics typically require more gain than condenser mics. You may need to adjust the gain on your input knob, but you can also try supplying additional power via the 5V power input on the Scarlett, or consider using a Cloudlifter or similar device.
9 months ago
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Scarlett can work well with Thunderbolt 3/4 ports. Many people use it this way without issue. If you contact our Support Team via phone, email, or Live Chat, they'll help you identify the cause of the connectivity issues you're experiencing - bit.ly/CallFocusrit...
10 months ago
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A converter isn't required. Perhaps the port isn't able to supply the required 1.5A USB-C power? Scarlett are class-compliant devices, they use Apple Core Audio on Mac, not a proprietary driver
10 months ago
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We're very sorry to hear that you've encountered problems. We'd like to help. Have you discussed this with our Support Team yet? bit.ly/CallFocusrit...
10 months ago
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New audio interface: Focusrite 18i20
Great start to the new year- upgraded my @focusrite.com interface to the gen 4 18i20 - sounds wonderful and now can have four channels from modular/black sequencer + SyntrxII + Korg 2600m
1 year ago
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