Just a few more days to sign up for our conference this Thursday! If you're interested in how patient feedback can make healthcare services better for everyone, then please join us www.careopinion.org.uk/info/events
#PatientExperience #Conference
35,420 people shared their experiences of health and care on @careopinion.org.uk last year (2025/26). In my latest blog I reflect on why these stories matter and what they can teach us about listening to the public.
www.careopinion.org.uk/blogposts/13...
This image has a decorative element of a grandchild and grandfather sitting next to each other, the Care Opinion logo and a direct quote from the story that reads the following: “They delivered patient-centred care, and ready to go the extra mile – one time to arrange a child-centred and comforting visit for our young grandchild who had been immensely upset by his granddad’s illness and abrupt absence from his life.”
A family shared how expert care, clear communication, and small acts of kindness made all the difference during a critical hospital stay at #QUEH, @nhsggc.bsky.social.
Read the story using the following link
🔗 www.careopinion.org.uk/1430561
Have a read of our CEO @fraserg.bsky.social ’s blog👇
@careopinion.org.uk is more than a place to share experiences. This blog explores its role in connecting people’s stories with real change in healthcare, and the human work behind it.
🔗 www.careopinion.org.uk/blogposts/13...
"We’re sharing a thoughtful blog from our colleagues at Care Opinion Australia.
Rebecca reflects on a powerful patient story that made her stop and think about the experience behind it and why it matters.
You can read the blog and the story here 👇
www.careopinion.org.au/.../when-a-s...
This image contains some decorative elements, the Care Opinion logo and a quote from the service's response, which reads the following: “Thank you so much for taking the time to share such thoughtful and detailed feedback. It’s wonderful to hear how your confidence has grown and how far you’ve come—from feeling unable to even imagine presenting, to standing up in the boardroom and delivering your work. That is an incredible achievement, and you should feel very proud of the progress you have made.”
On @careopinion.org.uk, this author reflects on how support from Ela at NHS Inclusion helped rebuild their confidence. The service responded with appreciation and encouragement. #MPFT
Read more 👇
www.careopinion.org.uk/1426596
After a traumatic experience left this author afraid to venture outdoors or interact with people,they explain how support from the Early Intervention Team is helping to get their life back on track.
You can read the full story here 👇
www.careopinion.org.uk/1420932
@rdash-nhs.bsky.social
✨ Today we are sharing this lovely story demonstrating how staff can make such a difference to the experiences of patients and their families @nhslothian.bsky.social Click the link to read the full story www.careopinion.org.uk/1428244
A family recently shared a deeply moving story on Care Opinion. They wrote with such honesty and love, reflecting not only their grief, but also the importance of compassion and kindness from the staff who cared for them during an unimaginably difficult time.
www.careopinion.org.uk/1424632
This image has two decorative speech bubbles, an element representing change, the Care Opinion logo, and a quote from the health board and the response from the patient, which reads as follows: NHS Ayrshire & Arran: “Thank you again for taking the time to bring your concerns to our attention, which in turn allowed these changes to be made.” Begbie, patient: “I appreciate that my feedback was taken on board and changes made, it has certainly made me feel safer attending as an SAI patient.”
This Care Opinion story shows how lived experiences can spark change. A service user shared their emergency care experience, opening a conversation with the team. The service listened and introduced staff education and awareness to improve care. Every story matters. www.careopinion.org.uk/1402424
(1 of 2) We are delighted to announce that registration is open for our 10th conference.
📅 23 April 2026
🕒 From 12:30 (online)
Join us to explore how patient and service user stories can shape better health and care.
Register👇 events.teams.microsoft.com/event/e0b876...
(2 of 2) This conference may be of interest to people working across health and care, research, patient experience, public involvement, quality improvement, workforce wellbeing, and person-centred care. #COconf26
Please share with colleagues and others who may be interested.
There are many ways to share your feedback with Care Opinion, most people choose to do this via our website www.careopinion.org.uk/tellyourstory but for those that cannot access the internet our freephone number has provided an alternative. Here are some facts around the volume of calls received 👇
In this story, the patient’s wife tells of the importance of being included in conversations and how receiving help from the Dementia Navigator Team helped them as a couple 👇
www.careopinion.org.uk/1419482
@setrust.bsky.social
🐻 🐾 Here is some wonderful feedback from a young author who shared their story with the help of the Care Opinion Bear. Bear says "I am here to listen to what you have to say and lend you a helping paw!" Click here to read the story: www.careopinion.org.uk/1421541
Today we share the story of how the support and encouragement from their key worker broke the cycle of this authors addiction 👇
www.careopinion.org.uk/1419084
#Inclusion
Every day in Scotland, people share stories that help shape better care. Our latest @careopinion.org.uk blog from @lisacareopinion.bsky.social shows just how much can change when services listen with openness and act with compassion www.careopinion.org.uk/blogposts/13...
Wonderful blog from our friends @westernhsctrust.bsky.social on @careopinion.org.uk, celebrating the kindness, care and compassion of their staff in 5 recent stories. A great example of celebrating staff and reinforcing what works well for patients. www.careopinion.org.uk/blogposts/13...
✨ Today is #RandomActsOfKindnessDay, so we thought we'd share this positive story demonstrating how a person-centred approach and kindness can 'make a significant difference to what could otherwise have been a stressful appointment' Read the story here: www.careopinion.org.uk/1421401
Proud to share the 2nd piece in our Care Opinion series: Is storytelling a political act? by Ellen McGovern-Greco from @careopinionau.bsky.social . A thoughtful look at how sharing experience shapes who is seen and heard in health and care.
🔗 www.careopinion.org.uk/blogposts/13...
This touching story on Care Opinion is a powerful reminder of how much kindness and reassurance from staff can shape someone’s experience of care. Every moment of humanity matters. 💛
www.careopinion.org.uk/1420786
#PatientExperience #CareOpinion #KindnessInCare
So far this year, 3,218 stories have been shared on @careopinion.org.uk about health & care services across the UK. That’s 3,218 moments of honesty, kindness, learning and human connection. Thank you to everyone who takes the time to share and respond.
Find out more: careopinion.org.uk
We’ve just shared a wonderful new guest blog by Ellen McGovern-Greco from @careopinionau.bsky.social,
that brings a thoughtful philosophical lens to truth, belief and the human experience behind patient stories. It is a gentle but powerful read. www.careopinion.org.uk/blogposts/13...
A creative author expresses their gratitude to the staff that supported them during their hospital stay, through the medium of poetry! Click to read 'Together they are Heroes' www.careopinion.org.uk/1415485
Even one story can lead to change💬🗨️
A service user shared feedback about their care at #Craigavon Hospital on @careopinion.org.uk praising excellent care & suggesting improvements to hospital food. The service listened, responded & confirmed a new two-week menu. #SHSCT
www.careopinion.org.uk/1416683
This mum gives thanks to those that looked after her and her son when she went into labour unexpectedly 👇
www.careopinion.org.uk/1414786
#RoyalDevonandExeterHospital
😀 Encouraging to see this blog from Simon Barnitt at @shpu.bsky.social about the significance of open online patient feedback www.sheffieldpartnership.nhs.uk/news/care-op...
Day 9 design of '12 Days of Christmas with Care Opinion'
🎄On Day 9, we’re highlighting some of our subscribers’ greatest work from 2025 🎄
From milestone story numbers to meaningful changes, this door celebrates how our subscribers are listening to and learning from patients and service users.
www.careopinion.org.uk/info/advent-...
Day 10 design of '12 Days of Christmas with Care Opinion1
🎄On Day 10, Mhairi from our moderation team shares a personal reflection on returning to work, embracing change, and explains how she views those changes as the gift of opportunity.
🔗 www.careopinion.org.uk/info/advent-...
Day 11 design of '12 Days of Christmas with Care Opinion'
🎄 Day 11 is special as we share a blog from our very first team member, @miriamra.bsky.social, looking back on 20 years of @careopinion.org.uk and what it means to build change that lasts.
Read the full blog here👇 www.careopinion.org.uk/info/advent-...