Most orgs get stuck in AI pilots. ING focused on high value outcomes and a standout result followed: 90%+ of #GenAI pilots moved into production. Marco Li Mandri, ING’s head of Advanced Analytics Strategy, shares what it takes to make AI an everyday capability (not a side experiment) ▶️
AI will redefine banking careers not just automate tasks.
ING COO Marnix van Stiphout explains what changes when AI scales: new roles in oversight/control, retraining at scale, and why banking could become attractive to the next generation again. #FutureOfWork #AIinBanking #AIGovernance
Progress doesn’t pause for uncertainty. In this CNBC Asia interview, ING CEO Steven v. Rijswijk shares how focus, flexibility and confidence guide leadership and investment decisions in today’s global climate ▶️
#LeadershipInsights #GlobalEconomy #Geopolitics
Ideas aren’t the problem in banking innovation. In this conversation, Marnix van Stiphout explains why adoption at scale, not ideas, is the real bottleneck in banking innovation, and what it takes to move from pilots to everyday use.
#Fintech #BankingInnovation #ING
Why is ING getting into private markets & why now? In part 1 of a 5 part series, Anneka Treon, ING global head of Private Banking, Wealth Management & Investments, explains how private markets support long term wealth building for clients.🎥 Watch part 1 & stay tuned #PrivateMarkets #WealthManagement
Our team explores two possible paths for the future of conflict in the Middle East and what each could mean for markets and the global economy. Europe may feel the impact first, facing a potential energy shock on top of trade pressures. Dive deeper here👇
Last week, our CEO Steven van Rijswijk and global head of Sustainability Anne-Sophie Castelnau attended the IEA Ministerial Meeting in Paris, representing ING as the only private financial institution present. Together, with energy ministers from IEA countries and business leaders, they discussed how to invest in energy systems that are secure, affordable and sustainable. One clear takeaway: the energy debate is moving fast - from targets to delivery. Decarbonisation is central to Europe’s competitiveness, but the energy transition doesn’t happen overnight. Investors need clear, credible, long term policy and meaningful carbon prices to commit to capital intensive, low carbon technologies. ING's presence at the International Energy Agency (IEA) Ministerial Meeting shows that we play a critical role in making that happen. Turning ambition into investable reality at the scale and pace that Europe needs, ultimately comes down to creating the right conditions for projects to be commercially viable. This requires capital flow, clear policies and effective risk management.
ING’s CEO Steven v. Rijswijk and global head of Sustainability Anne‑Sophie Castelnau attended the IEA Ministerial Meeting in Paris. As the only private financial institution present, ING played a critical role in discussions on investing in secure, affordable and sustainable energy systems.
Scaling AI isn’t a tech challenge first, it’s a confidence one.
ING COO Marnix van Stiphout explains how #ING scales enterprise AI by learning first, managing risk, and moving faster without loosing control. ▶️ Watch the interview
#AIinFinance #AILeadership
At ING, our approach to AI is pragmatic by design. AI must solve real problems, be built responsibly, reuse scalable solutions, and run on a secure, stable platform. That was the key insight shared by Marco Li Mandri, ING’s head of Advanced Analytics Strategy at ING, during the FRANKFURT DIGITAL FINANCE Conference. His message was clear: technology is not the goal, impact is. And the impact of this approach is already tangible across ING: 🔸Hyper‑personalised customer engagement reaching more than 7 million customers 🔸Instant credit decisions for 65% of consumer loans in the Netherlands 🔸GenAI-powered chatbots resolving up to 80% of customer inquiries in real time. Proof that when AI is grounded in real-world needs, built at scale, and deployed responsibly, it delivers measurable value.
ING’s approach to AI is pragmatic by design. AI must solve real problems, be built responsibly, reuse scalable solutions, and run on a secure, stable platform. Our principle is simple and deliberate: technology is not the goal, impact is.
When AI is grounded in real‑world needs and deployed at scale, it moves beyond innovation theatre and delivers measurable value for customers and the business.
7M+ customers reached with hyper‑personalised engagement.
65% of consumer loans in NL decided instantly.
GenAI chatbots resolving up to 80% of customer inquiries in real time. Real outcomes at ING, shared by ING head of Advanced Analytics Strategy Marco Li Mandri at #FrankfurtDigitalFinance.
“Autonomous AI” gets used in ways that spark fear more than clarity. As Marnix v. Stiphout, ING’s COO, reminds us: the real issue isn’t AI “running free”, it’s how we define it & design systems people can trust. So what does #AIAutonomy look like in practice? Here’s Marnix’s perspective #AIinFinance
ING Global AI Hackathon 2026 has officially kicked into gear. From Amsterdam to Sydney and everywhere in between, our engineers and tech colleagues worldwide are ready to innovate like never before, turning ideas into impact for our customers and our business. Let the coding marathon begin! 🔥 THE 2026 SET‑UP ⌚ Time: 08:00–18:00 CET (Amsterdam) 🌍 Countries participating: 12 🎧 Streaming locations: 8 😎 MS Teams locations: 4 🧩 Teams worldwide: 360 😈 Total hackers: 1,950 👺 Onsite (8 countries): 1,640 👹 Online (4 countries): 310 This year’s theme: AI Why it matters: We’re applying AI where it drives real value - to build resilience, productivity, and reusability at scale - empowering teams to deliver faster, safer, and smarter. Participants across the globe are diving into three innovation tracks: 🤖 AI for Reliability How can AI strengthen the way we release, monitor, and maintain our systems? From smarter vulnerability detection to faster incident understanding, building a more resilient bank, one release at a time. ⚡ AI for Productivity Using tools like Copilot and cloud‑based GenAI models, teams are streamlining processes, reducing repetitive work, and accelerating decision‑making. Whether it’s generating summaries or automating tedious tasks, productivity gets a meaningful upgrade. 🔁 AI for Reusability Why start from scratch when we can scale and reuse smarter? Think “Prompt Managers,” improved processes, and knowledge‑sharing for the long run, so great solutions can spread quickly across teams.
🚀 #ING’s Global AI #Hackathon 2026 is LIVE!
12 countries, 360 teams, 1,950 engineers & tech colleagues, all hacking on one theme: #AI.
🤖 Reliability: smarter releases, faster incident insights
⚡ Productivity: Copilot & GenAI to cut repetitive work
🔁 Reusability: scalable prompts, shared components
Bancomat, Bizum, SIBS MB WAY and Vipps MobilePay are joining forces with EPI to make simple, seamless cross border payments possible by 2027. #EuropeanPayments #Wero
Why #Wero is a game changer:
Pay or get paid in seconds
Bank grade security, every time
Works across borders, built by Europe’s banks
One scan to shop online - no cards, no typing
Big news for payments in Europe! 🚀 #Wero is now live for ING customers in Belgium, Germany and the Netherlands, a strong step toward a more independent and connected European payment system.
Why #Wero is a game changer:
Pay or get paid in seconds
Bank grade security, every time
Works across borders, built by Europe’s banks
One scan to shop online - no cards, no typing
Why #Wero is a game changer:
Pay or get paid in seconds
Bank grade security, every time
Works across borders, built by Europe’s banks
One scan to shop online - no cards, no typing
What if Europe’s hidden advantage in the global #AI race… is invisibility? Davos made one thing clear: uncertainty still rules.
But Europe may be entering the next phase of AI from a stronger position than many think. ING’s @mariekeblom.bsky.social explains why 👇
#EUEconomy #StrategyLeadership
EU-US trade tensions are back in the spotlight. With new tariff measures being floated again, many wonder what this could mean for Europe’s economic outlook. How do you think renewed EU-US trade tensions could affect Europe’s economy? Get more background here and share your views with us.
At Davos today, ING CEO Steven van Rijswijk shared a clear message: it may not be the U.S. tariffs that pose the greatest risk, but the uncertainty they create for #EuropeanBusinesses.🎥 Watch his full @cnbc.com interview with Dan Murphy. #USTariffs #Davos2026 #WEF26
Europe’s economy isn’t collapsing, but the cost of geopolitics is real. Fragmentation and trade barriers are reshaping supply chains, driving up compliance and operational costs. ✅ What should leaders do? Read insights from our chief economist & global head of Research @mariekeblom.bsky.social:
The wait is over. Watch our 10-minute+ thought leadership feature, packed with insights. From a career in the U.S. Navy to the CISO seat at ING, Debbie Janeczek, shares her extensive experience and vision for building resilience in an era of accelerating threats.
Emerging tech + evolving regulations = a new era for CISOs.
ING’s CISO, Debbie Janeczek, shares how financial institutions are adapting to #QuantumComputing, #AI governance, and #DORA compliance and why #cybersecurity must shift from defense to business value creation. Read the full article:
In a recent interview on Bloomberg, #ING CEO Steven van Rijswijk shared an optimistic but cautious take on Europe’s economic outlook. Here are the key takeaways for #BusinessLeaders: remain vigilant, drive investment, build cross-border and industry partnerships strategic collaboration.
We’re thrilled to welcome Ida Lerner as #ING’s new chief financial officer, effective 1 April 2026. Ida brings deep banking expertise to ING, most recently serving as CFO at Norway’s DNB since 2021. Learn more:
"Even with the ongoing uncertainty in the world continuing to impact our clients and customers, we’re growing commercially, attracting more customers, increasing volumes and growing fee income at a strong pace." ING SEO Steven van Rijswijk #3Q2025 #INGResults
✅ 1,200 arrests
✅ Up to $100 million recovered
✅ 18 countries working together
Jethro is ING Bank’s own undercover #cybercrime warrior. What happens when banks join the fight against global cybercrime? ING’s story might surprise you. 🔍👇