Six property firms expelled from The Property Ombudsman | The Property Ombudsman The latest updates about our service, policy developments and insight reports to promote best practice and prevent complaints.

Six property businesses have been expelled from our scheme after they failed to pay compensation to consumers.

Read more: www.tpos.co.uk/2026/04/six-...

In 2025, we resolved 7,681 disputes and awarded £1.75 million in compensation.

For a detailed look at our work across the year, emerging trends and how we'll meet the demand that regulatory changes in 2026 will bring, read our Annual Review.

www.tpos.co.uk/wp-content/u...

We’re the only Ombudsman in the property redress sector, but what does this mean for property businesses and consumers?

Hear from our Chief Ombudsman Lesley Horton about how our work goes beyond resolving individual disputes.

A woman sat on her sofa, looking at a laptop whilst holding a pen and piece of paper.

New guidance has been published by the Government to help tenants understand how private renting will change from 1 May. It covers the key changes, how tenants can prepare and answers frequently asked questions.

Find out more: housinghub.campaign.gov.uk/renting-is-c...

Read the case study here: www.tpos.co.uk/wp-content/u...

What happens when two estate agents claim commission for the same sale?

The case study in our Annual Review 2025 explores a real dual fee dispute where a seller received two fee demands, how we investigated whether an effective introduction had been made and how the complaint was resolved.

A rabbit in a field with the words Happy Easter from everyone at The Property Ombudsman.

Everyone at The Property Ombudsman wishes you a happy Easter.

Our office and phone lines are closed on bank holidays and re-open at 9am on Tuesday 7 April.

You can still seek guidance and support on our website: www.tpos.co.uk

Moving to commonhold: banning leasehold for new flats We use some essential cookies to make this website work.

Take part in the consultation: www.gov.uk/government/c...

Share your views on the future of leasehold flats. 🔊

The Government is asking for your feedback on its plans to ban new leasehold flats, including how and when a ban should happen and what exceptions may be needed.

The consultation closes on 24 April 2026.

Black mould on a wall. A text overlay says 'Mould, maintenance and mismanagement. What happens when a managing agent fails to act and a tenant is left in poor living conditions?'

A tenant was left to live with black mould, water seepage and disrepair due to a lack of meaningful action by the managing agent.

The complaint was brought to us to investigate. 🔎

Read the full case study in our Annual Review 2025 to find out what happened next.

www.tpos.co.uk/wp-content/u...

Reports | The Property Ombudsman Our Annual Review reports provide an insight into the depth and breadth of our casework, emerging trends and our collaboration with industry and consumer groups.

In 2025, we resolved more disputes, reached decisions faster and supported more people when it mattered most.

With demand continuing to grow, we’re building on this momentum in 2026.

Explore our Annual Review:

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From everyone at The Property Ombudsman, we'd like to wish a Happy Eid al-Fitr to everyone celebrating today.

In 2025, we resolved 54% more cases than we did in 2024.

Hear from our Chief Ombudsman Lesley Horton on what drove that growth, what it means for consumers and businesses, and how we're building on it in 2026.

Read the full Annual Review here: www.tpos.co.uk/about-us/rep...

A row of orange, white, cream and black painted houses on a sunny day. The text shows the key figures from TPO's annual review 2025.

In 2025, we resolved 7,681 disputes, a 54% increase compared to the year before.

As private housing reform continues in 2026, the demand for dispute resolution is only growing and we're here to help.

Read our Annual Review 2025: www.tpos.co.uk/wp-content/u...

Our annual review 2025 is here and it reflects a sector in real transition.

From the Renters' Rights Act to leasehold reform, 2025 has been a pivotal year for the property industry and our work sits right at the heart of it.

Read our Annual Review 2025: www.tpos.co.uk/about-us/rep...

Reducing the prevalence of private estate management arrangements This consultation seeks view on proposals to tackle unadopted amenities on privately managed housing estates in England.

Share your views by 12 March 2026: www.gov.uk/government/c...

Row of houses on a new build housing estate.

The Government is seeking views on its plans to reduce reliance on private estate management arrangements.

This includes proposals to increase adoption of roads, drainage and green spaces by public authorities and make resident-controlled management the default model.

Consumer Guide to Conditional Selling in Estate Agency | The Property Ombudsman We provide an independent and impartial dispute resolution service for consumers and property businesses.

Read our recent guide on conditional selling: www.tpos.co.uk/consumers/co...

A cardboard box with 'moving day' written on it in black ink.

March is National Conveyancing Month which celebrates the important work that conveyancers do in the home-moving process. 🏡

When buying or selling a home, consumers can choose their own conveyancer. An estate agent should never pressure a buyer to use in-house services, this is conditional selling.

Enhanced protections for homeowners on freehold estates We use some essential cookies to make this website work.

More information: www.gov.uk/government/c...

Row of terrace houses.

Share your views on the Government's plans to strengthen protections for homeowners living on privately managed estates.

The consultation closes on 12 March 2026.

Renting out your property: guidance for landlords and letting agents The Renters’ Rights Act will change laws about renting. The new rules will apply on or after 1 May 2026. This guidance will help private rented sector landlords and letting agents prepare. These…

Read the Government's guidance to understand the changes and how to prepare: www.gov.uk/guidance/ren...

An estate agents points to something on her iPad while showing a couple around a property.

Stronger anti-discrimination rules, rent increase limits and eviction and possession changes are among the measures being rolled out on 1 May as part of the Renters’ Rights Act.

Now is the time to prepare, as changes will have direct implications for landlords and letting agents.

A smiling female estate agent is stood on a residential street pavement whilst holding a property floorplan. Behind her out of focus is a couple waiting to view the property.

Today is the first National Estate Agent Day, recognising the essential role that estate agents play in the home-moving process and the support they provide to buyers and sellers. 🏡

#nationalestateagentday2026

The brick exterior of buildings alongside the text: 'Case study. Landlord complains about missing rent transfers'.

A landlord, Marie, complained that the letting agent she used kept failing to forward rent received from her tenants.

Read the full case study to find out if Marie's complaint was supported: www.tpos.co.uk/case-studies...

A woman in smart business clothes sits at her office desk, looking through a brochure. Alongside is the text: 'Government guidance. Renters' Rights Act guidance for letting agents and landlords'.

Are you ready for the Renters’ Rights Act changes coming into effect on 1 May? The Government has published guidance to help letting agents and landlords prepare for and navigate the new measures.

Take a look: www.gov.uk/guidance/ren...

Image shows lanterns with colourful lights, with text that reads 'Ramadan mubarak to everyone celebrating'

Ramadan Mubarak to everyone observing this month.

Two red Chinese lanterns alongside the text: 'Happy Lunar New Year to everyone celebrating and welcoming the year of the Fire Horse.'

Happy Lunar New Year to everyone celebrating. We wish you a year of prosperity, health and success.

Who needs to register for money laundering supervision Find out what sector of businesses are covered by the Money Laundering Regulations, and which premises you'll need to register.

Government guidance:
www.gov.uk/guidance/mon...

Estate agents fined over £800k for AML breaches HMRC has issued 170 penalties to estate agents who have breached money laundering regulations, totalling £835,842.

Estate agents and some letting agents must be registered with HM Revenue & Customs for anti-money laundering (AML) supervision or face a fine.

Government guidance on who needs to register for AML supervision is linked in the comments below.

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