Congratulations to Adam Kusber in our Development team, who celebrated 14 years at IS Oxford yesterday!

Coming this summer: Heritage Cirqa version 5.8.

We are introducing a new Help and Support menu, bringing support, training and resources together inside Heritage Cirqa.

Please check your team is registered on our support website so everyone can benefit.

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Why Swedish Schools Are Bringing Back Books Amid declining test scores, the country has pivoted away from screens and invested in back-to-basics school materials.

Interesting read highlighted by Newslet for libraries - undark.org/2026/04/01/s...

Many of our customers have seen reductions in physical stock over the past few years, with some pivoting to exclusively online provision. The impacts on educational outcomes and engagement may need close examination.

This week's support weekly email outlines how to automate your 'due soon' reminders in Heritage Cirqa.

Set it up once, sit back, and let the system do the chasing for you!

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This week: how to edit your 'due soon' email templates in Heritage Cirqa.

We also preview a simpler version of the standard template coming in the 5.8 upgrade.

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A simple reminder before items are due back can improve return rates and reduce overdues.

This week’s Support Weekly includes a step-by-step guide to sending 'due soon' notifications in Heritage Cirqa.

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With Easter approaching, this week’s Support Weekly shows how to add a quick calendar note to the Opening times widget in Look4.

A simple way to highlight seasonal messages or changes to your library service.

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Today marks 10 years since IS Oxford became an Employee Owned Trust.

Last week we got together for a team day in Oxford (and discovered we make a pretty good pub quiz team).

Thank you to all our customers, who have been part of the journey. We look forward to supporting you for many years to come!

Need to check which letters or emails Heritage Cirqa has sent to a reader?

In this week's Support weekly email we share a handy report that lists recent notifications in one place, helping you verify reminders and troubleshoot communication issues.

cirqasupport.com/supportweekl...

Congratulations to Neville Jones, our Development Manager, on an incredible 42 years at IS Oxford today!

Our support, training, sales and administration teams will all be unavailable from 12pm tomorrow (Thursday) due to a whole company event.

We will be working as normal from 8am on Friday.

We apologise for any inconvenience this may cause.

Do you still apply library fines, or charge for lost items or services?

We are reviewing how fines and charges will appear on the new Reader Account page in the next Look4 upgrade and have a short survey we'd really appreciate Heritage Cirqa librarians completing.

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Jeff Higginbottom In 2022 he was firstly diagnosed with pancreatic cancer and it was a shock to our whole family. My dad was only 48 at the time but we wer...

We were delighted to be able to donate to Pancreatic Cancer UK last month. via a fundraiser in memory of Jeff Higginbottom, uncle of our former colleague Joe Derby. Joe is currently training for a sponsored run to support the charity.

togetherinmemory.pancreaticcancer.org.uk/In-Memory/Je...

This week we explain how Reader record fields relate to their internal field names, and how to find and use them when creating reports. Understanding these field names makes it much easier to build your own reports and explore the data available in your system.

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Congratulations to Tom Knightley, our Senior Trainer & Implementations Manager, who celebrated 21 years at IS Oxford last Saturday!

The Support weekly email this week looks at how to define the data columns and sort order in a basic command line report. Even small adjustments can make a significant difference to the clarity and usefulness of your reports.

cirqasupport.com/supportweekl...

Do you send all library communications by email?

If some reader records don’t have an email address, they won’t receive overdues or notifications. It's more common than you might think. This week's tip: a quick report that will help you spot them.

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This week we explain why it's important to make sure your media types clearly show whether resources are physical or electronic. This ensures that the correct online catalogue displays are used and avoids misleading reports. A quick check now saves confusion later!
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This week's email is all about licences in Heritage Cirqa. You can install the system on as many PCs as you like – what matters is how many people or processes are using it at the same time.

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Congratulations to Craig Smith, our Support Services Co-Ordinator, who is celebrating 28 years at IS Oxford today!

We were delighted to sponsor this award again in 2025. Our Sales Manager, Emma Williams, was on the judging panel: “A relatively simple idea, but executed exceptionally well. The professional presentation, inclusivity and collaboration elevate this into something truly worthy of wider recognition.”

This week’s support weekly email tackles 'Understanding your different logins'. It's a practical overview of the various logins used with our software, what each one is for, and when you’ll need it, from server access and staff logins to support website access.
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This week's hints and tips email features a range of free promotional graphics you can use to promote book clubs in your library. Colours are deliberately muted, as a quieter design often helps posts stand out more. Sometimes, not shouting gets you noticed....

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Apologies to any customers who have tried to reach us by telephone or cirqasupport.com.

An external network issue affecting our area is disrupting services and our ISP is currently working to fix it.

In the meantime we can be contacted by email (e.g. support@isoxford.com or sales@isoxford.com).

We are back! The IS Oxford office opened at 8am this morning.

Hope you all had a fabulous Christmas and New Year, and are ready to start the year refreshed and recharged. If there’s anything we can help with, just get in touch.

We are looking forward to working with you in 2026.

Our office will close at 2pm on Christmas Eve and reopen at 8am on Friday 2 January.

You can still access help guides and tutorial videos via our support site. Hosted customers can report urgent issues by email.

Wishing you a very Merry Christmas and a Happy New Year from everyone at IS Oxford!

How confident are you with Heritage Cirqa reports?

Our second Christmas Lecture, 'A Stockingful of Statistics', is packed with hand-picked reports that can save time, highlight issues early and make your data work harder for you.

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Our lecture series continues this Friday with a practical session on some of the most useful Heritage Cirqa reports. Among the highlights will be the system activity reports, which you can have sent straight to your inbox. See today's support weekly for more!

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The first of our Christmas Lectures is being held at 1pm today!

𝗨𝗻𝗱𝗲𝗿𝘀𝘁𝗮𝗻𝗱𝗶𝗻𝗴 𝗮𝗻𝗱 𝗱𝗲𝗺𝗼𝗻𝘀𝘁𝗿𝗮𝘁𝗶𝗻𝗴 𝘁𝗵𝗲 𝘃𝗮𝗹𝘂𝗲 𝗼𝗳 𝘆𝗼𝘂𝗿 𝗹𝗶𝗯𝗿𝗮𝗿𝘆

Explore your library’s hidden value and showcase its impact through practical, user-focused ideas.

cirqasupport.com/news/oxford-...

Did you know you don’t need your mouse to clear pop-up messages in Heritage Cirqa? If the message only has an ‘OK’ button, just hit the spacebar to confirm it.

With multiple options, use the arrow keys to move the blue highlight to the one you want first. Simple!

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