Recommendations for progressing Quality Management Systems 1. Leaders must set the vision, direction and culture for QMS, connecting your strategy to everyday work. This will involve ensuring resource and skills for delivery. 2. Co-develop meaningful shared language and understanding of QMS at all levels of your organisation, including staff, patients and leaders. 3. Position QMS as an evolution of your quality work. Start by mapping existing strengths and build on these. 4. Ensure the four components of QMS are well connected and function dynamically – planning, improvement, control and assurance. 5. Commit for the long term while celebrating short-term success. Connect QMS to staff and patient priorities. 6. Actively involve patients and service users in QMS, setting clear expectations for their involvement and providing appropriate support. 7. Invest in good data infrastructure (both technical and human) to drive learning and connection between QMS components. 8. Pursue ongoing learning about QMS internally and externally bringing in specialist support providers if required. 9. Contribute to the evidence base through systematic evaluation. Start by assessing your QMS but move focus towards patient outcomes as your work develops.
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Our new insight highlights how health care leaders can set clear vision, direction and culture for their organisation through a Quality Management System (QMS) approach.
