Advertisement · 728 × 90

Posts by matilda.science

14,000 Monthly unique IPs

14,000 Monthly unique IPs

Everyday more and more people use Matilda's #bibliographical transparent and services: search, citation tracking, bibtex metadata, alerts, everything is open data and easily transferable to #Zotero. 162M publication, 13M authors, 2MM reference links, 34M full text search. matilda.science?l=en

1 week ago 0 0 0 1

Including 34M full-text indexed publications to build queries and alerts, including citation tracking for authors and texts. Totally Free, shareable, no ID, ni tracking. #POSI #opendscience #opendata matilda.science?l=en

3 weeks ago 2 1 0 0
A Study on Customer Support Team Configuration and
Service Quality in Financial Services Enterprises

A Study on Dispatcher Scheduling and Service On-Time
Rate in Urban Public Transportation Systems

A Study on the Impact of Member Mobility on Research
Output in University Research Teams

Authors
Matthew R. Collins1, Daniel T. Harris2, James A. Wilson3*
Affiliations
Melbourne School of Engineering, The University of Melbourne, Parkville, VIC 3010, Australia
Corresponding author: james.wilson@unimelb-placeholder.edu

Abstract
Customer support teams play a crucial role in ensuring service quality in financial services
enterprises, and the rationality of their staffing directly affects customer experience. This study
analyzes the relationship between staff size and service quality indicators, focusing on the
configuration characteristics of customer support teams. Based on 18 consecutive months of
operational data from the customer support center of a financial services enterprise, the sample
includes 96 service teams, 2,430 customer service personnel, and over 3.2 million customer
service records. Service quality is measured by average response time, first-time resolution rate,
and customer satisfaction score. A generalized 1
configuration variables on service quality
customer service team is controlled withi

A Study on the Relationship between Labor Structure and
Production Efficiency in Overseas Factories of Multinational
Manufacturing Enterprises

Authors
Sebastian Weber1, Lukas Schneider2, Johannes Müller3*
Affiliations
Department of Civil, Geo and Environmental Engineering, Technical University of Munich
(TUM), 80333 Munich, Germany
*Corresponding author: johannes.mueller@tum-placeholder.edu

Abstract
Public transportation systems have high requirements for service on-time rate, and the
rationality of dispatcher scheduling directly affects operational stability. This study analyzes the
relationship between dispatcher scheduling and service on-time rate. The stud…

A Study on Customer Support Team Configuration and Service Quality in Financial Services Enterprises A Study on Dispatcher Scheduling and Service On-Time Rate in Urban Public Transportation Systems A Study on the Impact of Member Mobility on Research Output in University Research Teams Authors Matthew R. Collins1, Daniel T. Harris2, James A. Wilson3* Affiliations Melbourne School of Engineering, The University of Melbourne, Parkville, VIC 3010, Australia Corresponding author: james.wilson@unimelb-placeholder.edu Abstract Customer support teams play a crucial role in ensuring service quality in financial services enterprises, and the rationality of their staffing directly affects customer experience. This study analyzes the relationship between staff size and service quality indicators, focusing on the configuration characteristics of customer support teams. Based on 18 consecutive months of operational data from the customer support center of a financial services enterprise, the sample includes 96 service teams, 2,430 customer service personnel, and over 3.2 million customer service records. Service quality is measured by average response time, first-time resolution rate, and customer satisfaction score. A generalized 1 configuration variables on service quality customer service team is controlled withi A Study on the Relationship between Labor Structure and Production Efficiency in Overseas Factories of Multinational Manufacturing Enterprises Authors Sebastian Weber1, Lukas Schneider2, Johannes Müller3* Affiliations Department of Civil, Geo and Environmental Engineering, Technical University of Munich (TUM), 80333 Munich, Germany *Corresponding author: johannes.mueller@tum-placeholder.edu Abstract Public transportation systems have high requirements for service on-time rate, and the rationality of dispatcher scheduling directly affects operational stability. This study analyzes the relationship between dispatcher scheduling and service on-time rate. The stud…

Someone went to the trouble of creating 5 fake OSF accounts today, linking to 5 fake ORCID accounts, and generating 5 fake papers to submit to SocArXiv, with fake author and emails. Dude, if you are reading this, I hope you get the help you need (or a better job).

1 month ago 124 47 5 9

Matilda's name comes from Margaret Rossiter's work on the history of women in science. We wish to welcome any academic text, whatever its language, authors, form, output to counter Matilda's effect. If you have not read her, please do. iahr.oss-accelerate.aliyuncs.com/upload/file/...

1 month ago 1 0 0 0
Collection of books seen from above

Collection of books seen from above

Matilda has reached 160M deduplicated publications, among which 33M are full-text searchable. Everything is free, sharable and reusable and will remain as such under our #POSI commitments and following our mission matilda.science/mission?l=en

1 month ago 3 4 0 0

Matilda has adopted the Principle of Scholarly Infrastructure (POSI). For full details, see here #OpenScience matilda.science/posi?l=en

2 months ago 0 0 0 0
Post image

📣 Our introduction to structural causal models in science studies is now published:
doi.org/10.1162/QSS....

@tklebel.bsky.social and I tried to make our introduction as accessible as possible. We illustrate the theory by three case studies based on a simulated model of Open Science. 🧵(1/6)

2 months ago 94 39 2 5
Post image

Our monthly review of the coverage of the major bibliographic databases (January 2026).
We excluded Xueshu Baidu and FatCat and duplicated the OpenAlex info and added PubMed, a relevant IA source

2 months ago 7 9 1 0
Preview
Matilda academic search engine – Get this Extension for 🦊 Firefox (en-US) Download Matilda academic search engine for Firefox. Adds the Matilda.science academic search engine to your search bar

For Firefox users, I also wrote a small add-on that allows you to search Matilda directly from the search bar. (Not officially endorsed by the great people at @matilda-science.bsky.social)

2 months ago 6 4 1 0
The image shows the uptake in matilda.science objects : +15M works, +20M full-text search, +1.1M recognized authors +600M citation links

The image shows the uptake in matilda.science objects : +15M works, +20M full-text search, +1.1M recognized authors +600M citation links

The power of #opendata, automation, @foxcubfr.bsky.social maintenance and Huma-Num services. In 2026, so many new objects are searchable on matilda.science?l=en #discover #openscience @cnrs-inist.bsky.social

3 months ago 2 1 0 0
Advertisement

If you wish to study how editors wish Happy new year to their readers and authors, you will find hundreds of them in Matilda. #opendata #discoveryservice matilda.science/search/?l=fr...

3 months ago 1 0 0 0

At Matilda, we don't use affiliation data, but we have developed a multi-source pipeline to avoid such data capture. In order to achieve @barcelonadori.bsky.social goals, we need to outweigh those who see this data produced by researchers as an asset to be enclosed. #openscience

4 months ago 4 0 0 0

Yes indeed. We have a world wide basis (Crossref, PubMed, RePEc, ArXiv), but as we include HAL, most French-affiliated research can be found and followed (alerts, citation tracking...). Any comments very welcome

4 months ago 1 0 0 0

In one sentence: OpenAlex is made to count (bibliometrics, scientometrics), Matilda is made to read (bibliographical tools).

4 months ago 2 2 0 1

For bibliographic needs, use matilda.science?l=en

4 months ago 5 6 0 0

An example of search query in Matilda, if you work on research assessment reform like @coarassessment.bsky.social, here on Narrative CV in English, French, German, Spanish #openscience #opendata matilda.science/search/?l=fr...

5 months ago 2 0 0 0

The harshness of grant calls in the research world: our project received the maximum grade of 100/100... and still was not funded.

6 months ago 1 1 0 0
Post image

Is there a relationship between the metadata publishers submit to Crossref and the submission systems they use? 🤔

We (w/ @msphelps.bsky.social) analyzed 153 publishers and 4 major systems to find out.

👉 doi.org/10.31222/osf...

#OpenScience #Crossref #OpenMetadata #BarcelonaDeclaration

6 months ago 18 6 0 1
Advertisement

That is why we have multiple sources in Matilda and deduplicate to get abstracts and, more importantly, full-text indexing to achieve maximum discoverability. #openscience #openresearchinformation

6 months ago 6 8 1 0
Post image

Today on the blog, we feature Matilda, a bibliographic platform built specifically for open science. We spoke with project lead Didier Torny about the project, and their plans to incorporate links to datasets for the articles they index in Matilda.

👉 makedatacount.org/read-our-blo...

6 months ago 0 2 0 0

We will never have any AI (LLM) component inside Matilda to avoid that situation. Bibliographic search needs deterministic, transparent and reproducible processes. AI-training robots already come to the platform, which is fine, though we need to slow them down to avoid DDOS-style crashes.

7 months ago 1 3 0 0
Matilda's logo and homepage with "Search among 154M works".

Matilda's logo and homepage with "Search among 154M works".

Tonight at #OSFair2025 we perform two Matilda demos. Come and let's chat around #openscience in bibliographic search www.opensciencefair.eu/demos/matild...

7 months ago 2 1 0 0

The underlying architecture enables it, so at least we will give it a try... if we get the funds (3 calls pending...)

7 months ago 0 0 0 0

Thanks. In further developments, we wish to use our property graph to actually link these reviews to "their" article, but also book reviews to actual books. Probably tricky at full scale but that would be the goal.

7 months ago 1 0 1 0

You can now download the book on the publisher's website: press.umich.edu/Books/P/Publ... (open access of course)

7 months ago 122 54 6 3

A remarkable colleague, whose work is the reason why we chose "Matilda" for our open bibliographical platform. Read not only her "Matilda effect" article, but her extensive work on the history of women in science. #STS #historyofscience

7 months ago 12 6 0 0

Matilda is LLM-free so that you can always trace back any data/reference/publication to trusted sources. Of course we don't build fancy bios, we just give you the link to the author's ORCID page #openscience #opendata

8 months ago 3 2 0 0

Not sure how many scientists here have tried Claude Code or similar command line coding assistants. I had a complicated family property tax problem that was best solved by a brute force Monte Carlo simulation approach, so I spent a few days coding up and analyzing a model with Claude Code.

8 months ago 352 129 20 46
Advertisement

The beauty of full-text search in Matilda. Among 27M papers, at least 61 use "herbal language" (instead of natural language). #openscience #researchintegrity matilda.science/search/?l=fr...

8 months ago 5 1 0 0

Another manuscript with authors but not readers. Who can approve "herbal language" and "face popularity" in a paper? How can IEEE not be fined for fraud and boycotted by institutions and authors? #researchintegrity #openscience

8 months ago 7 2 0 0