BR002 Power maintenance 4/21/26 - Brigham City
CATEGORY: Power Device/Repair
MAINTENANCE START TIME: 04/21/2026 12:01 AM MDT
MAINTENANCE STOP TIME: 04/21/2026 06:00 AM MDT
SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.
UTOPIA Maintenance MD006.12 Fiber repair 4/9/2026 - Midvale
Fiber Repair/AerialCableDamage
MAINTENANCE START TIME: 04/09/2026 08:00 PM MDT
MAINTENANCE STOP TIME: 04/10/2026 06:00 AM MDT
SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.
UPDATE:
Issues regarding authentication have been resolved.
We are aware of issues affecting services that requires authentication, including Webmail. Our admins are currently looking into the situation and should have services restored ASAP. Thank you for your patience.
Earlier today some XMission mail services were briefly interrupted due to a storage issue during infrastructure maintenance. Services have been restored. We apologize for the inconvenience.
Zimbra hosted email is currently experiencing a partial outage. Our systems administrators are investigating.
Incident occured: 04/05/2026 06:00
Estimated time of resolution: unknown
LA001 - Layton
CATEGORY: Power Device/Testing
MAINTENANCE START 03/27/2026 12:01 AM MDT
MAINTENANCE STOP 03/27/2026 06:00 AM MDT
SCOPE: All customers affected will experience a brief outage while maintenance is being performed.
BUSINESS/ENTERPRISE CUSTOMERS: 12
RESIDENTIAL CUSTOMERS: 331
UTOPIA outage in Murray:
We have not received an update on the time of resolution as of yet. ETR remains unknown
UTOPIA outage affecting customers in Murray, UT:
TICKET SUBJECT: Outage MU025
DESCRIPTION: UTOPIA Network Outage MU025-ADS-1002 slot 3 is down. Dispatching field Tech.
START TIME: 03/25/2026 03:45 AM MDT
ETR: unknown
SCOPE OF IMPACT: Customers affected may be without service.
UTOPIA outage affecting 9 customers:
DESCRIPTION: UTOPIA Network Outage MU025-ADS-1002 slot 3 is down. Dispatching field Tech.
START TIME: 03/25/2026 03:45 AM MDT
ETR: unknown
Updates on UTOPIA Network Outage in West Valley, Slot down on WV015-ADS-7001
03/23/2026 05:04 PM MDT - Ticket resolved
03/23/2026 05:03 PM MDT - Cyber power unit failed. Switched slot four to new Cyber power device.
UTOPIA Network Outage Slot down on WV015-ADS-7001
CATEGORY: Network Hardware Other
VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 4
VERIFIED RESIDENTIAL CUSTOMERS: 63
START TIME: 03/23/2026 02:13 PM MDT
No ETA at this time
DESCRIPTION: UTOPIA Maintenance LA025 UPS replacement - Layton
Power Device/Replacement
MAINTENANCE START TIME: 03/20/2026 12:01 AM MDT
MAINTENANCE STOP TIME: 03/20/2026 06:00 AM MDT
SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.
West Valley City outage update: UTOPIA has informed us that the outage affecting customers in West Valley City, UT has been resolved.
We have not received any further updates regarding the outage affecting customers in West Valley City, UT. ETR remains unknown.
We have not received any further updates regarding the outage affecting customers in West Valley City.
West Valley City outage update:
UTOPIA has found the fiber cut and is in the process of repairing it. ETR remains unknown
West Valley City outage update:
UTOPIA has informed us that at least 13 customers are offline due to a possible fiber cut. Field services is currently en route to investigate.
UTOPIA has made us aware of an outage affecting West Valley City. They have techs en route to investigate the source of the outage, but have not provided us an ETA at this time. We will update with information as we receive it from UTOPIA.
Around 2 AM a storage array went offline on one of our mail servers, causing a large portion of XMission mail to go down. Most services are restored. No mail was lost. Sorry for the disruption.
We are currently dealing with a storage infrastructure issue affecting a portion of our mail network. Impacted customers may be unable to send or receive email. We have identified the cause and are working on restoration. ETA TBD. Updates will be posted as the situation develops.
DESCRIPTION: UTOPIA Maintenance LA022 power maintenance/testing - Layton
CATEGORY: Power Device/Testing
MAINTENANCE START TIME: 03/13/2026 12:01 AM MDT
MAINTENANCE STOP TIME: 03/13/2026 06:00 AM MDT
UTOPIA Maintenance WV007 power maintenance/testing West Valley
CATEGORY: Power Device/Testing
MAINTENANCE START TIME: 03/13/2026 12:01 AM MDT
MAINTENANCE STOP TIME: 03/13/2026 06:00 AM MDT
SCOPE OF IMPACT All customers affected will experience a brief outage while maintenance is being performed.
Update for customers affected by outage in Orem, UT: UTOPIA has confirmed services have been restored.
We have not received any further updates regarding the outage affecting customers in Orem, UT. ETR remains 6:00 AM
We have not received any further updates regarding the outage affecting customers in Orem, UT. ETR remains 6:00 AM.
The ETR for the outage affecting customers in Orem remains 6:00 AM. We will continue to post hourly updates as we receive them.
We have received an update regarding the outage affecting customers in Orem, UT. The new ETR is 03/02 @ 6:00AM.
We have not received any further updates for the outage affecting customers in Orem, UT. ETR remains 03/02 at 12AM.
The ETR for the outage in Orem, UT remains 12AM.