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Posts by Maddy Rose

The upcoming cut to Universal Credit will cut the health element in half for new claimants (£217/month instead of £430).

If you become disabled in the future or your health gets worse, you could get significantly less support than those claiming today, creating a 2-tiered system:

2 weeks ago 2 1 0 0

Great blog from @niamhredgate.bsky.social on PIP delays:

📉 Overall PIP backlog is reducing (good news!)
📈 But no. of people waiting for new claim decisions has increased
⏲️ And average waiting times for a new claim are now 20 weeks, the highest in nearly 4 years

4 weeks ago 2 2 0 0
Limited Access to Work: How the Access to Work scheme could better fulfill its potential Evidence and insights from Citizens Advice, highlighting three key ways the Access to Work scheme could be improved to better support disabled people to work.

Access to Work isn’t meeting its BIG potential! 🧵

New report out now: www.citizensadvice.org.uk/policy/publi...

1 month ago 5 6 2 1
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3 things the Timms Review of PIP must achieve, according to Citizens Advice advisers At Citizens Advice, we helped 225,000 people with Personal Independence Payment (PIP) in 2025 alone. That means we have a unique insight…

@citizensadvice.bsky.social helps 900 people a day with issues relating to the disability benefit PIP. That's a sign that the system isn't working as it should.

The Timms review of PIP could be a chance to change that. We asked our advisers what it needs to get right: medium.com/p/5a3f881a08ee

1 month ago 0 3 0 1

No mention here of the upcoming cut to Universal Credit, which will cost 700,000+ disabled people an average of £3,000 a year.

From April, the health element of UC will be cut by nearly 50% for new claimants. Set out by @victoria-anns.bsky.social here: www.citizensadvice.org.uk/policy/publi...

2 months ago 7 5 1 0

The government is planning to merge two benefits to create 'unemployment insurance'.

But this would end indefinite awards currently paid to many disabled people claiming new style ESA, making them time-limited instead.

Great report from Craig breaking down the key issues
👇

2 months ago 4 1 0 0

Disabled people are routinely shut out of employment. My brilliant colleagues @beccastacey.bsky.social and @victoria-anns.bsky.social draw on the experience of the people we support to chart a way forward 👇

3 months ago 5 3 0 0

The Equality Act should protect disabled people at work

But @citizensadvice.bsky.social supported 5,393 people with health-related job discrimination in 2025 - roughly one every 1.5 hours

Mine and @victoria-anns.bsky.social's new report digs into the barriers our disabled clients face at work /1

3 months ago 13 9 1 3
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Beware the bargain: how digital design tactics are harming consumers Ever worried that when shopping online you’re being subtly influenced by the way digital platforms are designed? Well, we’ve just proved…

New consumer research out by Citizens Advice - reference pricing (i.e. ‘was £25, now £15’) makes consumers less likely to make the right choice when shopping online, with consumers experiencing poor mental health and financial insecurity hit harder.

wearecitizensadvice.org.uk/beware-the-b...

4 months ago 1 2 0 0
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Chart showing - Proportion of PIP assessments resulting in an award (left axis) and number of PIP assessments resulting in an award (right axis), by assessment channel: England and Wales, 2023-24

Chart showing - Proportion of PIP assessments resulting in an award (left axis) and number of PIP assessments resulting in an award (right axis), by assessment channel: England and Wales, 2023-24

Reminder - increasing the number of face-to-face assessments for PIP is a red herring.

The success rates for face-to-face vs virtual assessments are very similar.

4 months ago 15 6 1 3
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Claims for disability benefits are now falling, according to the OBR forecast

4 months ago 1 1 0 0

Sorry, no, Motability was not about 'helping the most vulnerable' - it was about providing people who need modified vehicles modified vehicles!

4 months ago 450 74 20 5

📰New @citizensadvice.bsky.social briefing ahead of the #Autumnbudget: The Government if failing private renters by freezing #LocalHousingAllowance #LHA.

5 months ago 7 8 1 2

New blog out today, as part of our work with @healthfoundation.bsky.social, looking at the unequal health impacts of the current system of housing cost support that fails to cover people's rent.

5 months ago 3 4 0 0
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The government must cancel plans to cut disability benefits for young people This blog has been co-written by Maddy Rose, Senior Policy Researcher, and Victoria Anns, Policy Researcher.

📢Young disabled people could face benefit cuts of more than £420 a month if government plans go ahead.

Young people deserve real support - not cuts that could push them into poverty.

New blog from me & @victoria-anns.bsky.social: medium.com/p/62015a6f0b12

5 months ago 7 7 0 1
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There is no need for a moral panic about the UK's welfare system.

Far from perfect but recent discourse is nuts

Spending is controlled, not spiralling

Worklessness is near record lows

My column www.ft.com/content/ee67...

6 months ago 773 446 26 52
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A fresh start: transforming engagement with disabled benefits claimants through a case worker model

DWP plans to introduce a ‘support conversation’ for disabled claimants who don’t currently meet a work coach. My new paper explores how this conversation can be done effectively and avoid causing harm 🧵
www.citizensadvice.org.uk/policy/publi...

6 months ago 6 4 3 3
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No more waiting on the 5 week wait This autumn, the government has the chance to take action on one of Universal Credit’s longest-standing problems: “the 5 week wait”.

📢No more waiting on the 5 week wait, says my @citizensadvice.bsky.social colleague @julia-rt.bsky.social

The 5 week wait for a first UC payment means families end up in debt to DWP -leading to deductions from future payments that cause real hardship

This needs to change medium.com/citizens-adv...

6 months ago 11 5 1 0
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Work Capability Assessment delays are leaving disabled people in limbo Disabled people can get extra support under Universal Credit (UC) if they’re found eligible after a Work Capability Assessment (WCA). But…

Delays to benefit reassessments are leaving disabled people in limbo.

Some are waiting *over a year* to be reassessed after their health declined & are missing out on vital £ support in the meantime.

Great blog from @scollerton.bsky.social

wearecitizensadvice.org.uk/work-capabil...

6 months ago 4 1 0 0
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Keep Hampstead women’s pond inclusive A transphobic pressure group is trying to ban trans women from Hampstead women’s pond – we’re fighting back

Over 10,000 people have added their name to keep Hampstead women's pond inclusive.

It only takes 1 minute. Will you join them?
goodlawproject.org/petition/keep-hampstead-...

6 months ago 136 64 6 1
Chart from https://www.citizensadvice.org.uk/policy/publications/benefit-cuts-dont-have-widespread-support/ showing that the majority of people do not support planned or expected social security cuts in the UK

Chart from https://www.citizensadvice.org.uk/policy/publications/benefit-cuts-dont-have-widespread-support/ showing that the majority of people do not support planned or expected social security cuts in the UK

📢 Benefit cuts don’t have widespread support

6 months ago 24 15 2 2
Promotional graphic by Citizens Advice announcing an online event titled "Data Insights Unravelling Complexity to raise living standards," addressing the overlapping issues people are going to them about. Scheduled for Thursday 25 September from 2-3pm with a hashtag #CADataInsights.

Promotional graphic by Citizens Advice announcing an online event titled "Data Insights Unravelling Complexity to raise living standards," addressing the overlapping issues people are going to them about. Scheduled for Thursday 25 September from 2-3pm with a hashtag #CADataInsights.

Our latest data shows that people’s problems are becoming more urgent and more complex.

And the systems designed to support them are harder to navigate than ever.

Join us on 25 September to hear from a panel of experts and explore our data ⤵️ https://bit.ly/41XFPsn #CADataInsights

7 months ago 9 5 0 0

Whilst the U turn on PIP cuts was a massive win, there's still lots of reasons we're concerned about the UC bill...

The changes in the bill cut disability support for new claimants, creating a 2 tier system, as outlined here by
@victoria-anns.bsky.social

7 months ago 5 1 1 0

New @citizensadvice.bsky.social briefing published with @julia-rt.bsky.social‬ on how Universal Credit can adapt to promote income stability for working households. We set out policy options for the UC review to consider to reflect the reality of low paid employment.

8 months ago 12 8 1 6
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Policy Research Assistant:Blended between office and home (England and Wales)

🚨 We're hiring a Policy Research Assistant in the Families, Welfare and Work team at Citizens Advice🚨

Come and help us make the benefits system fairer (and work with lots of lovely people)!

Deadline to apply is 21st August: www.jobtrain.co.uk/citizensadvi...

8 months ago 4 3 0 0
Work incentives aren't working: is the Universal Credit review asking the right questions?

The narrative around Universal Credit has long centred around work incentives.

This new briefing examines how effective UC is at encouraging employment – and how that focus may have overshadowed the deeper complexities of getting into work. 🧵

🔗 www.citizensadvice.org.uk/policy/publi...

8 months ago 15 12 1 3
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Tens of thousands at risk of poverty despite Labour’s benefit U-turn, MPs warn Changes to welfare reforms not enough to protect newly sick and disabled people from financial hardship

Govt dropped cuts to PIP, but today's Committee report highlights MPs' concerns that many disabled people will be pushed into poverty by remaining cuts to Universal Credit's health element. In evidence to the inquiry I warned of the hardship this will cause. 1/5

www.theguardian.com/politics/202...

8 months ago 77 52 3 2

🚨 New report alert 🚨

We’ve launched our first local deep dive research into health inequalities - starting in Chapeltown, Leeds.

What does geography have to do with health & work? Quite a lot, it turns out. 🧵

9 months ago 12 6 1 2
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Why shouldn't someone assessed by DWP as too unwell to work & facing significant extra costs due to disabilities & poor health receive state support at least around the rate of a minimum wage salary?

I spoke to Ian Collins on TalkTV earlier about (misleading) reports today on this subject

9 months ago 23 10 3 1