The role of strategic repetition in human-centred digital services — Lighthouse Policy Design Discover why intentional repetition in digital service design fosters trust, adaptability, and meaningful engagement. Learn how strategic repetition balances automation with human-centred care.

✍️ In our latest blog post we challenge the default "remove duplication and automate everything" mindset, emphasising that human-centred design thrives on intentionality.

www.lighthousepolicydesign.co.uk/articles/dup...

#content #contentdesign #servicedesign #digitaltransformation

The Lighthouse logo decorated with tinsel and Christmas presents, with a snowy background

What a year 2024 has been!

A huge thanks for all the support, ideas, and brilliant conversations. It’s been a year of learning, collaboration, and groundwork for what’s to come.

We’re excited to continue helping teams connect, develop policy strategies and drive impactful initiatives in 2025!

🎄🎁🍾

Tripod Teams: The Key to Balanced, Successful Public Policy Initiatives — Lighthouse Policy Design Discover the TriPOD Teams model—integrating Policy, Operations, and Digital to improve public policy outcomes. Learn how balanced collaboration creates practical, user-friendly, and aligned solution...

www.lighthousepolicydesign.co.uk/articles/tri...

#policydesign #ucd #operations #publicsector #GDS #organisationaldesign

Appropriate Innovation: Creating the Conditions for Test and Learn in Government — Lighthouse Policy Design Discover how Lighthouse can help government teams balance agility with stability through test-and-learn approaches, portfolio thinking, and accelerators. Foster collaboration, build confidence, and de...

And for those who are LinkedOut www.lighthousepolicydesign.co.uk/articles/app...

Appropriate innovation: creating the conditions for test and learn We think that Pat McFadden’s recent speech on “test and learn” is an exciting step towards making the government more agile and innovative. But it’s fair to say there has also been a degree of sceptic...

www.linkedin.com/pulse/approp...

#policydesign #testandlearn #innovation