CX leaders - this one’s for you.
We dove deep into 8x8 Engage and showcased exactly how it transforms real‑world customer interactions. Features, workflows, use cases… all in one power‑packed session.
Catch the full recording: www.vertical.com/webinar/8x8-...
Save your seat for our upcoming 40 minute Deep Dive on April 7th: www.vertical.com/vertical-8x8...
See how Engage Mobile empowers every workers- no desk required.
In this short clip from our 8x8 Engage Sneak Peek, Sales Engineer Geoff Parlett walks through how Engage Mobile gives on‑the‑go employees the same intuitive, powerful tools traditionally reserved for the contact center.
Your company's "one" appointment reminder text might actually be three- and carriers bill you for every segment.
Our new article explains how segmentation works and how to avoid surprise charges.
www.vertical.com/blog/take-co...
Your AI still needs oversight. Don't learn that lesson the way Amazon just did.
www.businessinsider.com/amazon-tight...
Also, save your seat for our upcoming 40‑minute deep‑dive session that goes even further into what Engage can do on April 7th: www.vertical.com/engage-deeper/
If this sparks your curiosity, you're in luck. The full recording is here: www.vertical.com/webinar/8x8-...
Work with the team that helps shape the products you rely on.
In this short clip from our 8x8 Engage Sneak Peek, Channel Manager Brian Sutphin shares how Vertical has played a hands‑on role in shaping the Engage platform and why that collaboration matters for both partners and customers.
AI promises to make things easier, but sometimes it makes everything worse. Get experts to help you avoid that.
apnews.com/article/wash...
In our once-a-month newsletters we share insights on the topics that matter most to our customers, consultants, and broader community. In our “news roundup” section, we highlight the stories, trends, and ideas that are shaping the industry. Here is February.
www.linkedin.com/pulse/februa...
Most providers sell you a product.
Vertical gives you a partner.
From custom contract terms to expert-led installations, Vertical’s wholesale model delivers a level of ownership and accountability the industry rarely offers.
Take a look at what makes us different: www.vertical.com/blog/why-ver...
Customer expectations are higher than ever and @8x8inc.bsky.social 's Engage is built to meet them. In just 20 minutes, see how Engage unifies interactions, surfaces real‑time insights, and drives more responsive customer experiences.
▶️ Watch the replay: youtu.be/zZHjoeZ29Qg
What’s your biggest challenge with onsite support today?
- High travel costs
- Long resolution times
- Limited technician availability
- Customer frustration
SAVE YOUR SEAT
8x8’s Engage platform launched publicly this wk. As a strategic partner, we've already gotten extensive hands‑on time with it & seen how it unifies customer coms, insights, and outreach. We're excited to bring you this 20m Sneak Peek.
Register → www.vertical.com/vertical-8x8...
We judge ourselves by the experience our customers have. Our lifetime NPS of 83.08 reflects that commitment & in 2025 our customers told us we delivered at the highest level. Hitting a perfect 100 NPS isn’t only a milestone; it shows that the standard we set is one our customers feel every day.
AI is powerful, but not for every job. Here, we cover recent AI missteps, where it actually helps, and why human oversight and intentional use matter. Plus, how Vertical applies AI with purpose and ongoing care to support stronger customer experiences:
Service teams know the pain of unnecessary truck rolls. Remote video support helps technicians diagnose issues *before* hitting the road. Save time, fuel, and customer frustration. See how you can transform your field operations: www.vertical.com/blog/how-to-...
Most onsite support visits can be avoided with the right remote video tools. Save thousands in travel, labor, and downtime. Increase customer satisfaction exponentially.
Our latest article breaks down the biggest cost drivers and how remote video eliminates them. www.vertical.com/blog/how-to-...
Hot take: most “AI failures” are data failures.
If you want AI-powered customer service that actually works, start here: www.vertical.com/blog/7-steps...
The weekend forecast is looking rough for a lot of us this weekend. If Monday turns into a “work from blanket fort” kind of day, we fully support it. Stay safe during the storm and keep your tech charged and ready.
Remote video tools let support teams see what the user sees. Resolve issues faster and cut onsite visits.
Learn more: www.vertical.com/blog/how-to-...
New on the Vertical blog: Cutting massive onsite support costs - without sacrificing service quality. Remote video support is changing the game for field teams, customer service, and technical troubleshooting.
👉 Read the full article: www.vertical.com/blog/how-to-...
Today, we honor the life and legacy of Dr. Martin Luther King Jr. His unwavering commitment to justice, equality, and service continues to shape our communities and challenge us to build a more inclusive future. Wishing everyone a meaningful and reflective MLK Day.
Direct purchase often leaves #SLED organizations with limited support and rigid systems. Vertical ensures flexibility, integration, and expert guidance every step of the way.
That’s #TheVerticalDifference.
On January 6, 1838 at the Speedwell Iron Works in New Jersey, artist Samuel Morse publicly demonstrated the electric telegraph for the very first time.
At Vertical, we stand on the shoulders of innovators like Morse continuing the evolution of how people connect, collaborate, and communicate.
Top‑tier UCaaS/CCaaS is great - but only if you get support that matches. Vertical delivers both.
Learn more: www.vertical.com/about/vertic...
#OnThisDay: Dec 9, 1968: Douglas Engelbart’s “Mother of All Demos” introduced the mouse + video conferencing. Today, those tools drive contact centers.
