Direct purchase often leaves #SLED organizations with limited support and rigid systems. Vertical ensures flexibility, integration, and expert guidance every step of the way.
That’s #TheVerticalDifference.
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That's a wrap on the @agccpconference.bsky.social in beautiful Point Clear, AL! It's always a pleasure to share our knowledge with the wonderful folks who make contact centers run smoothly for their state and local government agencies!
#TheVerticalDifference #GovCARE #SLED
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⏳ Just 3 biz days left until our webinar on AI-Based CX Automation!
Don’t miss our SVP of Customer Experience sharing various use cases for AI in CX and what platforms do what.
🗓 Tuesday Sept 9 | ⏰ 1pm ET
Save your spot: w.ringcentral.com/register/066...
#WebinarAlert #TheVerticalDifference #AI
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Wish your company voicemail would act like your personal voicemail? Now it can.
Introducing Vertical Voicemail Transcription.
✓ Quality transcripts
✓ Fully Automated, ensuring 100% privacy
✓ Receive both the native language transcription and the English translation
That's #TheVerticalDifference
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Headed to Nashville for @nastd.bsky.social Annual?
Swing by Table 10! We’ve got something BIG to share. After 25+ years supporting public sector missions, we’re unveiling something new - built specifically for government organizations.
You won't want to miss it.
#NASTD2025 #TheVerticalDifference
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New Article Alert! ✨
Navigating government purchasing doesn't have to be daunting. Discover 6 must-know tips to streamline purchasing, improve compliance, and make smarter vendor decisions.
Read now: www.vertical.com/blog/vendor-...
#GovernmentProcurement #SLED #TheVerticalDifference
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How is your business adapting to telecom cost pressures and supply chain volatility?
Have you explored cloud communications or are hardware upgrades still part of your annual spend?
Let’s compare notes. 👇
www.vertical.com/blog/how-clo...
#Communications #Strategy #Tariffs #TheVerticalDifference
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Your mom just texted. She’s been stuck on hold for FOUR hours!
This Mother's Day, give her what she really wants: better customer service.
Vertical’s human-first telecom solutions help you handle more calls, close more tickets, and keep customers happier.
#MothersDay #CX #TheVerticalDifference
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Harness the Force… of Automation.
Both galactic empires and rebel alliances need seamless customer service.
Happy May the 4th!
#MayThe4th #StarWarsDay #CustomerExperience #ConstituentEngagement #AIAutomation #ContactCenter #TheVerticalDifference
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Our virtual agents understand thousands of customer sentiment signals.
No translator droid required.
May the 4th be with your CX.
#MayThe4th #StarWarsDay #CustomerExperience #ConstituentEngagement #AIAutomation #SentimentAnalysis #ContactCenter #TheVerticalDifference
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The Dark Side:
❌ Long hold times
❌ Endless transfers
❌ Repeating yourself (again and again…)
The Light Side:
✅ Smart routing
✅ AI assist
✅ First-contact resolution
May the 4th bring balance to your contact center.
#MayThe4th #StarWarsDay #CustomerExperience #ContactCenter #TheVerticalDifference
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"These aren’t the calls you’re looking for…”
They’ve already been routed to the right agent.
May the 4th be efficient.
#MayThe4th #StarWarsDay #CustomerExperience #ConstituentEngagement #CallRouting #AIAutomation #ContactCenter #TheVerticalDifference
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In a contact center not so far, far away…
Agents used the Force (of AI and automation) to delight customers across the galaxy.
May the 4th be with your CX.
#MayThe4th #StarWarsDay #CustomerExperience #ConstituentEngagement #AIAutomation #ContactCenter #TheVerticalDifference
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Headed to #MassBuysExpo? Visit Booth 1041 to chat about how Vertical can elevate your constituent engagement through what we call #TheVerticalDifference
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Tariff increases are driving up telecom hardware costs, but moving to the cloud offers serious cost savings. Cut expenses and gain flexibility by switching to cloud-based communications.
Read the article: www.vertical.com/blog/how-clo...
#CloudPhones #TelecomStrategy #TheVerticalDifference
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Multi-colored, cartoonish thought bubbles that say "We want"... "your..." "feedback." with a green smiley face.
Are you in State or Local Government or Education?
We're developing a new service and need your input.
Take our 5–7 minute survey (just 15 questions) to help shape what's next:
forms.gle/eTCmNziSeL3h...
#SLED #GovTech #EdTech #PublicSector #TheVerticalDifference
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Give your administrative professionals something really helpful: a communication system that doesn’t make them want to scream.
Vertical can help. www.vertical.com
#AdministrativeProfessionalsDay #UCaaS #CCaaS #TheVerticalDifference
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They juggle calls, emails, schedules, and you. Give your administrative pros a break… with a communication platform that actually helps.
Let us tailor a solution for you. Get started at www.vertical.com
#AdministrativeProfessionalsDay #TheVerticalDifference
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They keep everything running smoothly. Return the favor! Show your administrative professionals the love with a better communication hub they actually enjoy using.
We can tailor a solution just for you. #AdministrativeProfessionalsDay #UpgradeWithLove #TheVerticalDifference
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This Earth Day, let’s commit to smarter, cleaner connections. We will tailor a cloud communications solution just for your business.
Find us at www.vertical.com and let's get started.
#EarthDay #SustainableTech #CloudCommunications #Telecom #DigitalTransformation #TheVerticalDifference
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Companies enforcing Return to Work mandates are losing top talent, per a new study. Workers value flexibility - and they’re walking away to find it.
RTO isn't just old-school, it’s a talent drain.
(Psst, Vertical has been remote since 2018.)
arstechnica.com/tech-policy/...
#TheVerticalDifference
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