Call center voice analytics: Benefits, use cases, and how it works Call center voice analytics rely on AI technology to understand speech and voice cues to improve the customer experience. Learn more in this guide.

www.zoom.com/en/blog/call...

Discover the advantages, applications, and functionality of call centre voice analytics! 📞✨ #Zoom #Analytics #CcaaS

The audacity of hope: Salesforce’s pivot into CCaaS The company's move from contact center partner to competitor reflects a wider recognition of CCaaS's rise over CRM.

The audacity of hope: Salesforce’s pivot into #CCaaS #Salesforce
www.nojitter.com/contact-cent...

Is The AI Gap Widening in Collaboration Platforms? | Gamma What separates enterprise AI from bolt‑on features? See why platform AI in UCaaS and CCaaS delivers scale, trust, and governance.

gammagroup.co/resources/bl...

What distinguishes enterprise AI from simple add-ons? Discover how platform AI in UCaaS and CCaaS provides scalability, trust, and governance. #AI #CCaaS #Scalability #trust #governance

AI that Gives Your Teams the Context to Help | 8x8 When customers reach out today, are you making it easy for them to get help, or asking them to do most of the work just to find the right person?

www.8x8.com/en-gb/blog/a...

Are you making it easy for customers to get assistance today, or are you requiring them to do most of the work to find the right person? 🤔 #8x8 #CCaaS #CustomerExperience

The Modern Guide to Contact Centre Software and Omnichannel Service - Node4 A complete guide to contact centre software, including types, benefits, omni channel capabilities, key features and how to get started with CCaaS Envisioning.

node4.co.uk/blog/the-mod...

Explore our comprehensive guide on contact centre software, covering types, advantages, omnichannel features, and how to begin with CCaaS Envisioning! 🌐📞#Node4 #CCaaS #Omnichannel

SuccessKPI Achieves Remarkable 50% Revenue Growth in Global CCaaS Market Through Innovative AI Solutions SuccessKPI has announced over 50% global revenue growth in 2025, propelled by their advanced AI-driven WEM platform. New marketing and finance investments support this expansion.

SuccessKPI Achieves Remarkable 50% Revenue Growth in Global CCaaS Market Through Innovative AI Solutions #United_States #Virginia #SuccessKPI #CCaaS #AI_WEM

El #PP y #Sus_Señorías afines van a cargarse la reforma judicial, incluso, no cubriendo las plazas necesarias; en todas las escalas.
Y las #CCAAs autónomas del #PP están ya en ello.

AI Contact Center Disclosures: Avoiding Wiretap Lawsuits | 8x8 Learn how AI-driven contact centers can reduce the risk of class action lawsuits under wiretap laws through clear disclosures and consent protocols.

www.8x8.com/en-gb/blog/c...

Discover how AI-powered contact centres can mitigate the risk of class action lawsuits under wiretap laws by implementing clear consent protocols. #CCaaS #AI #WireTap

Our client is seeking a highly driven Senior Account Manager with a strong background in #CCaaS and #UCaaS sales to join their high-performing sales team.

www.proactive.it/job/senior-a...
#Guildford

Nudge's CCaaS Platform Empowering Retailers' Financial Ventures Nudge has launched CCaaS to support retailers in creating their own credit card services, enhancing customer engagement and financial growth.

Nudge's CCaaS Platform Empowering Retailers' Financial Ventures #Japan #Tokyo #CCaaS #Nudge #viviON

My Country Mobile to Forge Major Partnerships in Cloud Communications Market My Country Mobile (MCM) is pivoting to establish strategic partnerships with telcos and MNOs, focusing on UCaaS, CCaaS, and CPaaS solutions aimed at capturing a share of the booming cloud communications market.

My Country Mobile to Forge Major Partnerships in Cloud Communications Market #United_States #New_York #UCaaS #CCaaS #My_Country_Mobile

How Retail IT Leaders Are Connecting Stores | 8x8 Retailers skip full rebuilds by sequencing modernization. Focus on communication first to create clarity quickly and drive real-world results.

www.8x8.com/blog/it-lead...

Retailers can modernise without complete overhauls by prioritising communication. This builds clarity quickly and leads to tangible outcomes. #8x8 #CCaaS

Vonage Earns Dual Recognition from Metrigy for Outstanding CPaaS and Contact Center Solutions Vonage has received notable accolades from Metrigy, showcasing its excellence in CPaaS and contact center solutions, enhancing customer experiences.

Vonage Earns Dual Recognition from Metrigy for Outstanding CPaaS and Contact Center Solutions #USA #Holmdel #Vonage #CCaaS #MetriStar

Mitel Devices with 8x8 Cloud Communications | 8x8 | 8x8 Stuck with Mitel on-prem? Unlock 8x8 cloud migration. Keep your Mitel phones, eliminate limits, lower costs, and modernize on your terms.

www.8x8.com/blog/mitel-d...

Unlock cloud migration with 8x8! Keep your Mitel phones, reduce costs, and modernise without limits—on your own terms! #8x8 #CCaaS #Innovation

6 Key Factors Retailers Should Consider When Choosing the Best Contact Center | 8x8 | 8x8 For retail, your contact center is where loyalty is earned and revenue grows. Make a great first impression every time.

www.8x8.com/blog/6-key-f...

For retailers, your contact centre is where loyalty thrives and revenue expands. Always make a stellar first impression! #8x8 #CCaaS #Innovation #Retail

NiCEが2025年CCaaS分野で11年連続リーダーに認定される理由とは NiCEが2025年のGartnerリポートで11年連続のリーダーに認定され、その評価の理由に迫ります。AIプラットフォームの革新も紹介。

NiCEが2025年CCaaS分野で11年連続リーダーに認定される理由とは #Gartner #NICE #CCaaS

NiCEが2025年のGartnerリポートで11年連続のリーダーに認定され、その評価の理由に迫ります。AIプラットフォームの革新も紹介。

ZoomがGartnerのMagic Quadrant CCaaS部門に初選出！その成功の秘訣とは Zoomが2025年のGartner Magic QuadrantのCCaaS部門に初めて選出されました。AIを活用した顧客体験の革新について解説します。

ZoomがGartnerのMagic Quadrant CCaaS部門に初選出！その成功の秘訣とは #Gartner #Zoom #CCaaS

Zoomが2025年のGartner Magic QuadrantのCCaaS部門に初めて選出されました。AIを活用した顧客体験の革新について解説します。

What is a softphone? Benefits + how it works Discover what a softphone is, how it works, and why to choose a softphone over a desk phone. Explore key features and benefits to enhance your business.

www.zoom.com/en/blog/soft...

Unlock the potential of softphones! Learn how they function and why they’re a superior choice to traditional desk phones. 🚀 Discover their key features and benefits for your business. #CCaaS #UnifiedCommunications

Gartner’s CCaaS Magic Quadrant 2025 | 8x8 | 8x8 Proud of ten years of recognition, but our real success is helping businesses deliver better experiences, and gain visibility with 8x8.

www.8x8.com/blog/gartner...

8x8 empowers businesses to navigate the noise, achieve clarity, and enhance customer experiences. 🌟#8x8 #CCaaS #Innovation

The Hidden Costs of a Fragmented Communications Stack (and What to Do About It). | 8x8 spending too much on separate communications tools? A single platform for voice, video, and messaging can cut costs and make every conversation count.

www.8x8.com/blog/hidden-...

Tired of overspending on multiple communication tools? A unified platform for voice, video, and messaging can save you money and enhance every interaction. #8x8 #CCaaS #Innovation

#NiCE acquires #Cognigy, #Verint goes to #ThomaBravo, #Genesys gets serious funding and #Avaya scales down (or does it wind down?).

Looks like there is a major meltdown going on in the #CCaaS industry.

But what does this mean for customers and #CX?

zurl.co/LYgTg

www.youtube.com/watch

By using the Zoom Contact Centre, organisations can enhance customer experience, streamline operations, and ensure that every interaction is productive and meaningful. #Zoom #CCaaS #Innovation

Turning AI into Real Results: What CX and IT Leaders Need to Hear. | 8x8 Learn how Creovai, 8x8, and other leaders use AI to align human and virtual agents. Evaluate AI's impact on IT and CX with real-world examples.

www.8x8.com/blog/turning...

Discover how leaders like Creovai and 8x8 leverage AI to harmonise human and virtual agents. Assess AI's influence on IT and CX with real examples! #CX #CCaaS #Innovation #8x8

The Ultimate Guide to CCaaS Providers and Platforms for 2025 Compare top CCaaS providers and learn which features matter most for customer service success. Continue reading...

#CCaaS #CustomerService

Smarter callbacks with availability-aware scheduling CCaaS APIs Callbacks are a powerful way to reduce wait times and improve satisfaction. They allow customers to choose when they want to be contacted, eliminate the frustration of long hold times, and help contact centers manage customer service representative (CSR) workloads more efficiently. When implemented thoughtfully, callbacks can increase first-contact resolution, reduce abandonment rates, and improve […] The post Smarter callbacks with availability-aware scheduling CCaaS APIs appeared first on Microsoft Dynamics 365 Blog.

Smarter callbacks with availability-aware scheduling CCaaS APIs: Callbacks are a powerful way to reduce wait times and improve satisfaction. They allow customers to choose when they want to be contacted, eliminate the frustration of long hold… @MSFTDynamics365 #CustomerExperience #CCaaS #Callbacks

Reclaiming visibility, velocity, and value in a fragmented communications world. Discover how fragmented UC and CC systems are draining visibility, velocity, and value—and how an integrated communications platform with built-in AI can transform your customer experience, IT efficiency, and business outcomes.

www.8x8.com/blog/reclaim...

Uncover how disconnected UC and CC systems are hindering visibility, speed, and value. #UC #AI #CCaaS

White Label Communications Expands Its Reach by Acquiring Grupo NGN White Label Communications has announced the acquisition of Grupo NGN, enhancing its CCaaS capabilities and positioning itself for significant industry growth.

White Label Communications Expands Its Reach by Acquiring Grupo NGN #USA #Exton #CCaaS #White_Label_Communications #Grupo_NGN

Front’s Topics, Agent Put AI-Powered Automation Front and Center To realize service/support improvements, AI deployments should leverage existing workflows and human expertise, according to Front.

To realize service/support improvements, AI deployments should leverage existing workflows and human expertise, according to Front.

#Front #AI #CCaaS

www.nojitter.com/ai-automatio...

AI-Powered Contact Center as a Service Vendors Battle for Market Share in 2025 by @domnicastro AI is driving a new wave of CCaaS market growth. NICE, Genesys and Amazon Connect lead the seat count — but the game is changing. Continue reading...

#CCaaS #AI

Beyond chatbots: How AI became the heart (and brain) of modern CX. Platform

www.8x8.com/blog/how-ai-...
Beyond chatbots: How AI has become the core (and mind) of contemporary CX. #8x8 #CCaaS #Innovation