Meet the Dynamics 365 Contact Center Champions Meet the Contact Center Champions shaping real‑world Dynamics 365 Contact Center adoption across industries and global enterprises.

Meet the Contact Center Champions Driving the Future of Customer Experience www.microsoft.com/en-us/dynami...

#Dynamics365
#Dynamics
#MSDyn365
#MicrosoftDYN365
#ContactCenter

Consult Capabilities in Dynamics 365 Contact Center: Better Care See how Dynamics 365 Contact Center consult capabilities enable real-time collaboration across voice and digital channels for better care.

Better Collaboration, Better Care: All Consult Capabilities in Dynamics 365 Contact Center www.microsoft.com/en-us/dynami...

#Dynamics365
#Dynamics
#MSDyn365
#MicrosoftDYN365
#ContactCenter

All Transfer Capabilities in Dynamics 365 Contact Center Explained Explore transfer capabilities in Dynamics 365 Contact Center, including direct, warm, queue, Teams, and external transfers for seamless handoffs.

All Transfer Capabilities in Dynamics 365 Contact Center www.microsoft.com/en-us/dynami...

#Dynamics365
#Dynamics
#MSDyn365
#MicrosoftDYN365
#ContactCenter

Reimagine CX operations, and AI strategy with the DREAM Workshop.
Facilitated sessions + AI-powered insights = actionable roadmaps and confident decision-making for CX leaders.
Learn more & schedule your session: ow.ly/3g2C50YrUsI
#ContactCenter #DREAMWorkshop #UpstreamWorksDREAM #CX #AI

AI & Automation Transforming BPO Services in the USA AI and automation are transforming BPO services in the USA, helping BPO companies, contact centers, and outsourcing services improve CXM.

mascallnet.ai/how-ai-and-a...
#Automationprocesses #BPOservices #contactcenter #Customersupportoutsourcingservices #CustomerVoiceInsights #CXMTransformation

El riesgo de la IA no es la tecnología.
Es no tener control.
Si no sabes qué datos usa
ni qué puede responder…
no hay estrategia.
Parte 4 mañana.

#IA
#ContactCenter

Muchas empresas dicen tener IA.

Pero si solo responde mensajes,
no es un agente de IA.

En esta serie explico lo que nadie te dice sobre los Agentes de IA en canales digitales.

Suscríbete para ver la Parte 2.

#IA
#WhatsAppOficial
#ContactCenter
#VanguardiaLab

Measuring What Matters: Redefining Excellence for AI Agents in the Contact Center  The contact center industry is at an inflection point. AI agent performance measurement is becoming essential as contact centers shift toward autonomous resolution. Gartner predicts that by 2029, AI agents will autonomously resolve 80% of common customer service issues. The post Measuring What Matters: Redefining Excellence for AI Agents in the Contact Center  appeared first on Microsoft Dynamics 365 Blog.

Measuring What Matters: Redefining Excellence for AI Agents in the Contact Center : The contact center industry is at an inflection point. AI agent performance measurement is becoming essential as contact centers shift toward autonomous… @MSFTDynamics365 #AI #ContactCenter #CustomerService

The Key Facets of AI Evaluation in the Contact Center  Organizations must think about when, how, by whom, and on what data AI systems are evaluated. This blog explores the key facets of AI evaluation and how they apply specifically to contact center environments. The post The Key Facets of AI Evaluation in the Contact Center  appeared first on Microsoft Dynamics 365 Blog.

The Key Facets of AI Evaluation in the Contact Center : Organizations must think about when, how, by whom, and on what data AI systems are evaluated. This blog explores the key facets of AI evaluation and how they apply specifically to contact… @MSFTDynamics365 #AI #ContactCenter #AIEvaluation

Announcing General Availability of Proactive Voice Enhancements in Dynamics 365 Contact Center  Answering machine detection, SIP call outcomes, and predictive dialing are now available for proactive voice scenarios. The post Announcing General Availability of Proactive Voice Enhancements in Dynamics 365 Contact Center  appeared first on Microsoft Dynamics 365 Blog.

Announcing General Availability of Proactive Voice Enhancements in Dynamics 365 Contact Center : Answering machine detection, SIP call outcomes, and predictive dialing are now available for proactive voice scenarios.


The post… @MSFTDynamics365 #Dynamics365 #ContactCenter #VoiceEngagement

A presión no Contact Center pasa factura á saúde mental. Aguantar a xornada non debe supoñer abusar de pastillas ou cafeína.
💊🎧 Arrancamos un proxecto para escoitarvos e mellorar as condicións de traballo. A túa saúde non se negocia! ✊ #SaúdeLaboral #ContactCenter

AWS Adds Email Routing and Coaching Automation to Amazon Connect -- AWSInsider New features aim to improve agent productivity and training within the cloud contact center platform.

Amazon Web Services (AWS) has added multi-address email selection and integrated coaching workflows to Amazon Connect to improve contact center communication and agent training.

See what is new in Amazon Connect: https://ow.ly/iBbA50YtoBk

#AWS #AmazonConnect #ContactCenter

Custom Neural Voices for Dynamics 365 Contact Center Deliver more natural, brand-aligned voice interactions with Custom Neural Voices in Dynamics 365 Contact Center—built on Azure AI.

Introducing Custom Voice for Dynamics 365 Contact Center www.microsoft.com/en-us/dynami...

#Dynamics365
#Dynamics
#MSDyn365
#MicrosoftDYN365
#ContactCenter

📢Ya están publicadas en el #BOE las tablas salariales de Contact Center para 2026.

Las puedes consultar aquí:
👉 boe.es/diario_boe/t...

#ContactCenter #TablasSalariales #CCOOinforma

CCOO denuncia a Teleperformance por su gestión de la emergencia climática el 29 de octubre de 2025 y la Inspección de Trabajo nos da la razón: la empresa debe reconocer el permiso retribuido y valorar la implementación del trabajo a distancia en estos casos.

#CCOO denuncia a #Teleperformance por la gestión de la emergencia climática el 29/10/2025 e Inspección de Trabajo nos da la razón.

La empresa debe renocer el pemiso retribuido.

#CCOOseMueve #contactcenter #Denuncia #InspeccióndeTrabajo #EmergenciaClimática #DerechosLaborales

CCOO Castilla y León: Análisis laboral y profesional del sector de Contact Center

Análisis laboral y profesional del sector de Contact Centers en Castilla y León:
ccoopuntodeobservacionindustrial.es/blog/2026/02...

Estudio del sector, de las condiciones de las personas trabajadoras, de los riesgos laborales y su impacto en la salud.

#ccoo #ccoocontigo #contactcenter

Clear ownership is critical to leadership alignment and measurable CX success. Without it, even the best tools and intentions fall short.
Read our latest blog to learn how to turn CX into a true business strategy:
ow.ly/w8Go50Yn5Fb
#CX #CXSuccess #UpstreamWorks #ContactCenter #Blog

🤣 ¡¡Un poco de humor para este viernes!!
♏ ¿Qué horóscopo eres? ¿Te sientes identificado/a?
😍 ¡Por cierto! Gracias a todas las personas trabajadoras de Contact Center, que nos ayudan cada día con sus servicios.
#ccooservicios #humor #horóscopos #astrología #contactcenter

Desktop Companion App Support for Dynamics 365 Contact Center Dynamics 365 Contact Center supports Desktop Companion App embedded in third‑party CRMs for resilient, low‑latency voice and uninterrupted calls.

Announcing Desktop Companion App (DCA) support for Dynamics 365 Contact Center Embedded in Third-Party CRMs www.microsoft.com/en-us/dynami...

#Dynamics365
#Dynamics
#MSDyn365
#MicrosoftDYN365
#ContactCenter

Securing High‑Trust Contact Center Journeys Enable secure contact center customer journeys for payments & identity verification with compliant voice workflows using Secure Consult & Transfer and DTMF Broadcast.

Reimagining Secure Customer Interactions with Secure Consult & Transfer www.microsoft.com/en-us/dynami...

#Dynamics365
#Dynamics
#MSDyn365
#MicrosoftDYN365
#ContactCenter

Call centers are under constant pressure to improve performance while managing costs.
Our Agent Assist Solution helps simplify inventory management, support agent development, and improve AHT, CSAT, and efficiency.

Read the report:
www.cyberacoustics.com/the-smart-wa...

#ContactCenter #CX

See how Human-AI CX enables organizations to foster meaningful connections at scale, building trust and lasting loyalty.
Connect with us to explore how our human-AI CX solutions transform the customer journey. ow.ly/nwe150YlXmn
#CX #AI #UpstreamWorks #ContactCenter

Our CRO, Jeff Palmer and VP of Sales, Sabrina Baksh from Upstream Works are meeting with CX leaders to discuss how instant, personalized human-AI support can accelerate resolutions and elevate service at scale. Book a meeting: partners@upstreamworks.com
#EnterpriseConnect2026 #CX #AI #ContactCenter

Amazon Connect Cases Now Integrated with AWS Service Quotas -- AWSInsider Update provides visibility into quota limits to help contact centers manage scale and avoid service disruptions.

Amazon Connect Cases now integrates with Amazon Web Services (AWS) Service Quotas, so admins can see usage limits and request quota increases in the Service Quotas console, with automatic approvals for eligible requests.

Read more: https://ow.ly/knfa50YhTMc

#AWS #Cloud #ContactCenter

Gain the #CX edge your contact center needs. Instant, anywhere human-AI support, omnichannel engagement, automated workflows, and seamless integrations, deployed your way, on cloud or on-premise.
Book a discovery session to learn more.
ow.ly/T3QM50Y4jXW

#2026Stratedy #UpstreamWorks #ContactCenter

Festivos en sábado, ¡no podemos perderlos! - Sentencia del Tribunal Supremos - CCOO informa

🔴#Festivos en sábado, ¡no podemos perderlos!

El Tribunal Supremo lo deja claro⚖️:
- Tenemos derecho a 14 días festivos al año.
- Cuando un festivo coincide con un día de descanso, no puede perderse.
- Aplica también cuando el festivo es sábado.

#CCOO #contactcenter #CCOOinforma #DerechosLaborales

The Future of Global CX: Where AI, Automation, and Human Expertise Converge An in-depth look at the top BPO trends shaping customer experience in 2026 through AI, automation, and hybrid global outsourcing strategies.

#CustomerExperience #CX #AI #Automation #DigitalTransformation #ContactCenter #BPO

Decagon Triples Valuation to $4.5B With $250M Series D AI customer support startup secures funding to expand enterprise concierge platform amid surging agentic AI adoption. Continue reading...

Decagon Triples Valuation to $4.5B With $250M Series D: AI customer support startup secures funding to expand enterprise concierge platform amid surging agentic AI adoption.
Continue reading... #contactcenter #ngrv

How AI is Supporting Humans to Solve Pain Points Human-AI support gives retailers greater flexibility to deliver exceptional customer experiences without requiring aggressive hiring in a tight labor market.

See how AI is driving real impact in retail.
Our CRO, Jeff Palmer, breaks it down in this great article on Total Retail: How AI is Supporting Humans to Solve Retail’s Most Persistent Pain Points.
ow.ly/GvRr50YcVa2
#MustRead #ContactCenter #UpstreamWorks #AI #CX #Retail

Key Facets of AI Evaluation in the Contact Center Learn the key facets of AI evaluation in contact centers, from development to production, automation, data quality, and real-time monitoring.

The Key Facets of AI Evaluation in the Contact Center www.microsoft.com/en-us/dynami...

#Dynamics365
#Dynamics
#MSDyn365
#MicrosoftDYN365
#ContactCenter
#AI