Reimagine your CX operations with the Upstream Works DREAM Workshop.
Our facilitated sessions bring CX leaders together to explore AI-driven transformation, align on priorities, and build actionable roadmaps for what's next.
Learn more and schedule your session:
ow.ly/3g2C50YrUsI
What a day at GITEX Africa! From AI-driven automation to human-AI collaboration in the contact center, today’s conversations made one thing clear — CX is evolving fast.
Find us at the Ontario booth (3D 30) and meet Jeff Palmer, CRO, and Alex Mahmud, Regional Sales Executive (EMEA).
So how big is GITEX AFRICA?
This is just one corridor in one of four halls — and the energy here is nonstop.
If you’re attending, come find us at the Ontario booth (3D 30) and connect with Jeff Palmer, CRO, and Alex .M, Regional Sales Executive (EMEA).
Great connecting at GITEX Africa!
Thank you to Etienne Sum Wah, Counsellor (Trade), and Asmae Amrouche, Senior Trade Officer, from the Government of Canada, for stopping by the Ontario booth and meeting with our CRO, Jeff Palmer and Alex Mahmud, Regional Sales Executive (EMEA).
Join us at the GITEX AFRICA in Morocco to explore the future of human + AI-powered customer experience. From April 7–9, visit us at the Ontario booth (3D 30), where we’ll be showcasing our latest innovations alongside leading organizations from Ontario, Canada.
Learn more: gitexafrica.com
The Upstream Works Catalyst Partner Network is empowering consultants and advisors to expand their influence in CX strategy. Apply today: lnkd.in/gxhZGdxS
As a Catalyst Partner, you can:
o Guide clients through AI & CX transformations
o Drive real enterprise impact
o Receive exclusive rewards
Reimagine CX operations, and AI strategy with the DREAM Workshop.
Facilitated sessions + AI-powered insights = actionable roadmaps and confident decision-making for CX leaders.
Learn more & schedule your session: ow.ly/3g2C50YrUsI
#ContactCenter #DREAMWorkshop #UpstreamWorksDREAM #CX #AI
What if you could instantly connect customers with expert support — at peak demand? Leading organizations are using Upstream Works AgentNow to transform how they deliver support during their busiest moments.
Take a quick tour: ow.ly/cicE50YwOna
We’re excited to introduce our All-In-One CX Solution Suites! Each suite offers predictable, all-in pricing, flexible SaaS or Subscription options, and comprehensive professional services, support, and enhancements.
Reach out to schedule a walkthrough. ow.ly/lYfC50YstYa
We’re excited to be at Enterprise Connect in Las Vegas this week. Our CRO, Jeff Palmer, VP of Sales, Sabrina Baksh, and Ray McDiarmid of Raise GTM, are on-site, connecting with industry leaders and discussing ways to accelerate transformation with human-AI CX. Reach us: partners@upstreamworks.com
Introducing the Upstream Works DREAM Workshop – a facilitated leadership strategy session and AI-powered framework designed to help leaders identify and design their future vision.
Learn more and book a DREAM Workshop: ow.ly/3g2C50YrUsI
We’re excited to unveil the Upstream Works Catalyst Partner Network — an invitation-only referral and advisory program for senior consultants and executive advisors who influence enterprise #CX and #AI strategy. Apply today and shape enterprise impact with us: lnkd.in/gxhZGdxS
Clear ownership is critical to leadership alignment and measurable CX success. Without it, even the best tools and intentions fall short.
Read our latest blog to learn how to turn CX into a true business strategy:
ow.ly/w8Go50Yn5Fb
#CX #CXSuccess #UpstreamWorks #ContactCenter #Blog
See how Human-AI CX enables organizations to foster meaningful connections at scale, building trust and lasting loyalty.
Connect with us to explore how our human-AI CX solutions transform the customer journey. ow.ly/nwe150YlXmn
#CX #AI #UpstreamWorks #ContactCenter
Our CRO, Jeff Palmer and VP of Sales, Sabrina Baksh from Upstream Works are meeting with CX leaders to discuss how instant, personalized human-AI support can accelerate resolutions and elevate service at scale. Book a meeting: partners@upstreamworks.com
#EnterpriseConnect2026 #CX #AI #ContactCenter
Gain the #CX edge your contact center needs. Instant, anywhere human-AI support, omnichannel engagement, automated workflows, and seamless integrations, deployed your way, on cloud or on-premise.
Book a discovery session to learn more.
ow.ly/T3QM50Y4jXW
#2026Stratedy #UpstreamWorks #ContactCenter
We’re proud to share that Upstream Works AgentNow has been recognized with a Global Tech Award for Travel Technology. This recognition reflects our commitment to helping travel brands deliver faster, smarter, and more seamless human-AI experiences for the travel industry. ow.ly/JQqU50YcoOr
#AI
See how AI is driving real impact in retail.
Our CRO, Jeff Palmer, breaks it down in this great article on Total Retail: How AI is Supporting Humans to Solve Retail’s Most Persistent Pain Points.
ow.ly/GvRr50YcVa2
#MustRead #ContactCenter #UpstreamWorks #AI #CX #Retail
Here are three major shifts that will define the next generation of contact center and experience center innovation in 2026. Learn how these shifts are reshaping customer support and service delivery: ow.ly/RAbs50XLyq4 #Trends2026 #CXTrends2026 #AI #CX #ContactCenter
Our on-demand webinar to discovers how leading organizations harness AI, video & digital channels to redefine workflows, elevate CX, & deliver measurable results across on-premise & cloud contact centers. www.upstreamworks.com/transform-cx... #OnDemandWebinar #AI #ContactCenter #DigitalChannels #CX
Happy New Year!
As we step into 2026, we’re excited to continue spreading CX joy — powered by instant, personalized human-AI experiences and next-gen innovation.
Wishing you a prosperous and inspired year ahead!
#NewYear2026 #HappyNewYear #UpstreamWorks #ContactCenter #CX #AI #Innovation
#AI is no longer a buzzword — it’s central to competitive #CX. Here are three major shifts that will define the next generation of contact center and experience center #innovation in #2026. Learn how these shifts are reshaping customer support and service delivery: ow.ly/RAbs50XLyq4 #CXTrends2026
Our Canadian team had an amazing holiday party yesterday at Blue Mountain, our favorite ski resort! A beloved yearly tradition, filled with great food, fantastic company, and cozy hotel vibes — a day to remember!
#HolidayParty #LifeAtUpstreamWorks
It’s that time of the year-our annual Upstream Works Hackathon! Three days of innovation, collaboration, and creativity, where teams pitched their ideas and competed for the top prize. Congratulations to our winners Oliver Common, Daniel Lackey, Stephen M. and Will Tuff who took home the prize!
London vibes and team highs! Our UK team had a blast at their holiday party in London last week From shuffleboard showdowns to challenges and puzzles — it was a great way to celebrate the year, our people and the momentum we're building together.
#HolidayParty #LifeAtUpstreamWorks #OfficeParty
Join our upcoming webinar to see how experience contact centers can innovate, simplify workflows and transform experiences, whether on-premise or cloud.
Hosted by Jeff Palmer, CRO, and features a demo led by Darrin Mulligan, VP, Solutions Engineering.
ow.ly/HhC750Xw0w4 #Webinar #ContactCenter
Join our live webinar with Jeff Palmer, CRO, and Darrin Mulligan, VP. Solutions Engineering, to see how leading organizations are leveraging AI and digital channels to provide instant support, enhance human-AI CX, and achieve measurable results. ow.ly/HhC750Xw0w4
#Webinar #ContactCenter #AI #CX
Proud to share that our on-demand travel experience solution received a Global Travel Tech Award!
Upstream Works AgentNow received the Global Travel Tech Award, recognizing its ability to transform travel experiences with instant, anywhere support via live video, voice and chat.
ow.ly/Ei8y50XxGVZ
Discover how top organizations are innovating with AI and digital channels to optimize human-AI CX, streamline workflows, and drive measurable results across on-premise and cloud environments.
Save your spot now!
ow.ly/HhC750Xw0w4
#Webinar #ContactCenter #AI #CX #Innovation
We are thrilled to announce that Upstream Works is part of Endava's Dava.Rise program, designed to connect high-potential scale-ups with global enterprises seeking to accelerate innovation — and it began by opening the London Stock Exchange this morning!
