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6 days ago

AWS Weekly Roundup: NVIDIA Nemotron 3 Super on Amazon Bedrock, Nova Forge SDK, Amazon Corretto 26, and more (March 23, 2026) Hello! I’m Daniel Abib, and this is my first AWS Weekly Roundup. I’m a Senior Specialist Solutions Architect at AWS, focused on the generative AI and Amazon Bedrock. With over 28 years of experience in solution architecture, software development, and cloud architecture, I help Startups & Enterprises harness the power of generative AI with Amazon […]

AWS Weekly Roundup: NVIDIA Nemotron 3 Super on Amazon Bedrock, Nova Forge SDK, Amazon Corretto 26, and more (March 23, 2026)

Hello! I’m Daniel Abib,...

#AWS #AmazonBedrockAgentcore #AmazonCloudwatch #AmazonConnect #AmazonCorretto #AmazonNova #AmazonRedshift #AwsLambda #Kiro #News #WeekInReview

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1 week ago

Amazon Connect adds new generative text-to-speech voices and expands to new regions Amazon Connect now offers generative text-to-speech voices in three additional AWS Regions: Europe (London), Asia Pacific (Seoul), and Asia Pacific (Sydney). Amazon Connect also expands support for nine new generative text-to-speech voices across US English, UK English, European French, German, and Italian: Tiffany (en-US), Amy (en-GB), Brian (en-GB), Ambre (fr-FR), Florian (fr-FR), Tina (de-DE), Lennart (de-DE), Beatrice (it-IT), and Lorenzo (it-IT). Amazon Connect's agentic self-service capabilities enable AI agents to understand, reason, and take action across voice and messaging channels to automate routine and complex customer service tasks. Connect's voice AI agents understand not only what customers say but how they say it, adapting voice responses to match customer tone and sentiment while maintaining natural conversational pace. With these updates, you can deliver natural, human-like voice AI experiences to a broader range of customers across more regions and languages. To learn more about this feature, see the Amazon Connect Administrator Guide. To learn more about Amazon Connect, a complete AI-powered contact center solution delivering personalized customer experiences at scale, visit the Amazon Connect website.

🆕 Amazon Connect adds new generative text-to-speech voices in Europe (London) and Asia Pacific (Seoul, Sydney) with nine new voices in US, UK, French, German, and Italian, enhancing AI agents for more natural, region-specific customer service experiences.

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1 week ago

Amazon Connect adds new generative text-to-speech voices and expands to new regions Amazon Connect now offers generative text-to-speech voices in three additional AWS Regions: Europe (London), Asia Pacific (Seoul), and Asia Pacific (Sydney). Amazon Connect also expands support for nine new generative text-to-speech voices across US English, UK English, European French, German, and Italian: Tiffany (en-US), Amy (en-GB), Brian (en-GB), Ambre (fr-FR), Florian (fr-FR), Tina (de-DE), Lennart (de-DE), Beatrice (it-IT), and Lorenzo (it-IT). Amazon Connect's agentic self-service capabilities enable AI agents to understand, reason, and take action across voice and messaging channels to automate routine and complex customer service tasks. Connect's voice AI agents understand not only what customers say but how they say it, adapting voice responses to match customer tone and sentiment while maintaining natural conversational pace. With these updates, you can deliver natural, human-like voice AI experiences to a broader range of customers across more regions and languages. To learn more about this feature, see the Amazon Connect https://docs.aws.amazon.com/connect/latest/adminguide/what-is-amazon-connect.html. To learn more about Amazon Connect, a complete AI-powered contact center solution delivering personalized customer experiences at scale, visit the Amazon Connect https://aws.amazon.com/connect/

Amazon Connect adds new generative text-to-speech voices and expands to new regions

Amazon Connect now offers generative text-to-speech voices in three additional AWS Regions: Europe (London), Asia Pacific (Seoul), and Asia Pacific (Sydney). Amazon Connect also expands s...

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1 week ago

Amazon Connect voice AI agents now supports 13 new languages Amazon Connect now supports 13 new languages for voice AI agents, bringing the total to 40 language locales. New languages include Arabic (Saudi Arabia), Czech, Danish, Dutch (Belgium), English (Ireland), English (New Zealand), English (Wales), German (Switzerland), Icelandic, Romanian, Spanish (Mexico), Turkish, and Welsh. Amazon Connect's agentic self-service capabilities enable AI agents to understand, reason, and take action across voice and digital channels to automate routine and complex customer service tasks across multiple languages. To learn more about this feature, see the Amazon Connect Administrator Guide. To learn more about Amazon Connect, a complete AI-powered contact center solution delivering personalized customer experiences at scale, visit the Amazon Connect website.

🆕 Amazon Connect adds 13 new languages for voice AI agents, expanding to 40 total. New languages include Arabic, Czech, Danish, Dutch, English, German, Icelandic, Romanian, Spanish, Turkish, and Welsh. For more details, visit the Amazon Connect Administrator Guide.

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1 week ago

Amazon Connect expands agentic speech-to-speech voice experiences to the London (Europe) region and adds three new voices Amazon Connect now offers agentic speech-to-speech voice experiences in an additional AWS Region: Europe (London). Amazon Connect also adds three new speech-to-speech voices across US Spanish and UK English: Pedro (es-US), Amy (en-GB), and Brian (en-GB). Amazon Connect's agentic self-service capabilities enable AI agents to understand, reason, and take action across voice and messaging channels to automate routine and complex customer service tasks. Connect's agentic speech-to-speech voice AI agents understand not only what customers say but how they say it, adapting voice responses to match customer tone and sentiment while maintaining natural conversational pace. With these updates, you can deliver agentic speech-to-speech voice experiences to customers across a new region with a wider selection of voices. To learn more about this feature, see the Amazon Connect Administrator Guide. To learn more about Amazon Connect, a complete AI-powered contact center solution delivering personalized customer experiences at scale, visit the Amazon Connect website.

🆕 Amazon Connect expands agentic speech-to-speech voice experiences to London (Europe) and adds Pedro (es-US), Amy (en-GB), and Brian (en-GB) voices for AI-driven customer service automation across voice channels.

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1 week ago

Amazon Connect voice AI agents now supports 13 new languages Amazon Connect now supports 13 new languages for voice AI agents, bringing the total to 40 language locales. New languages include Arabic (Saudi Arabia), Czech, Danish, Dutch (Belgium), English (Ireland), English (New Zealand), English (Wales), German (Switzerland), Icelandic, Romanian, Spanish (Mexico), Turkish, and Welsh. Amazon Connect's agentic self-service capabilities enable AI agents to understand, reason, and take action across voice and digital channels to automate routine and complex customer service tasks across multiple languages. To learn more about this feature, see the Amazon Connect https://docs.aws.amazon.com/connect/latest/adminguide/what-is-amazon-connect.html. To learn more about Amazon Connect, a complete AI-powered contact center solution delivering personalized customer experiences at scale, visit the Amazon Connect https://aws.amazon.com/connect/

Amazon Connect voice AI agents now supports 13 new languages

Amazon Connect now supports 13 new languages for voice AI agents, bringing the total to 40 language locales. New languages include Arabic (Saudi Arabia), Czech, Danish, Dutch (Belgium), English (Ireland), Engl...

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1 week ago

Amazon Connect expands agentic speech-to-speech voice experiences to the London (Europe) region and adds three new voices Amazon Connect now offers agentic speech-to-speech voice experiences in an additional AWS Region: Europe (London). Amazon Connect also adds three new speech-to-speech voices across US Spanish and UK English: Pedro (es-US), Amy (en-GB), and Brian (en-GB). Amazon Connect's agentic self-service capabilities enable AI agents to understand, reason, and take action across voice and messaging channels to automate routine and complex customer service tasks. Connect's agentic speech-to-speech voice AI agents understand not only what customers say but how they say it, adapting voice responses to match customer tone and sentiment while maintaining natural conversational pace. With these updates, you can deliver agentic speech-to-speech voice experiences to customers across a new region with a wider selection of voices. To learn more about this feature, see the Amazon Connect https://docs.aws.amazon.com/connect/latest/adminguide/what-is-amazon-connect.html. To learn more about Amazon Connect, a complete AI-powered contact center solution delivering personalized customer experiences at scale, visit the Amazon Connect https://aws.amazon.com/connect/

Amazon Connect expands agentic speech-to-speech voice experiences to the London (Europe) region and adds three new voices

Amazon Connect now offers agentic speech-to-speech voice experiences in an additional AWS Region: Europe (London). Amazon Connect also adds three new...

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1 week ago

Amazon Connect now enables agents to forward email contacts to external email addresses Amazon Connect now enables agents to forward email contacts to external email addresses and distribution lists directly from the Agent workspace and Contact Center Panel. When an email is forwarded, agents still retain ownership and complete communication trail of the original contact. This makes it easy for your agents to seamlessly loop in back-office teams, subject matter experts, partners, and other stakeholders, while remaining a single consistent point of contact for your customers. Amazon Connect email is available in the US East (N. Virginia), US West (Oregon), Africa (Cape Town), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), Canada (Central), Europe (Frankfurt), and Europe (London) regions. To learn more and get started, please refer to the help documentation or visit the Amazon Connect website.

🆕 Amazon Connect now lets agents forward email contacts to external addresses from the Agent workspace, keeping ownership and communication trail intact. Available in multiple regions. For details, visit Amazon Connect help or website.

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1 week ago

Amazon Connect now enables agents to forward email contacts to external email addresses Amazon Connect now enables agents to forward email contacts to external email addresses and distribution lists directly from the Agent workspace and Contact Center Panel. When an email is forwarded, agents still retain ownership and complete communication trail of the original contact. This makes it easy for your agents to seamlessly loop in back-office teams, subject matter experts, partners, and other stakeholders, while remaining a single consistent point of contact for your customers. Amazon Connect email is available in the US East (N. Virginia), US West (Oregon), Africa (Cape Town), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), Canada (Central), Europe (Frankfurt), and Europe (London) https://aws.amazon.com/about-aws/global-infrastructure/regional-product-services/. To learn more and get started, please refer to the help https://docs.aws.amazon.com/connect/latest/adminguide/agent-forward-email.html or visit the https://aws.amazon.com/connect/ website.

Amazon Connect now enables agents to forward email contacts to external email addresses

Amazon Connect now enables agents to forward email contacts to external email addresses and distribution lists directly from the Agent workspace and Contact Center Panel. When an email ...

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2 weeks ago

AWS Adds Email Routing and Coaching Automation to Amazon Connect -- AWSInsider New features aim to improve agent productivity and training within the cloud contact center platform.

Amazon Web Services (AWS) has added multi-address email selection and integrated coaching workflows to Amazon Connect to improve contact center communication and agent training.

See what is new in Amazon Connect: https://ow.ly/iBbA50YtoBk

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2 weeks ago

AWS Adds AI-Powered Predictive Insights to Amazon Connect Platform -- AWSInsider New capability uses machine learning to help organizations anticipate customer needs and improve service outcomes.

Amazon Web Services (AWS) has added AI-powered predictive insights to Amazon Connect, using machine learning to analyze interaction data and operational metrics for more proactive customer engagement.

See how Amazon Connect is getting more proactive: https://ow.ly/Q43050YsBIr

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2 weeks ago

Amazon Connect now provides case data in analytics data lake Amazon Connect now provides case data in the analytics data lake, making it easier for you to generate reports and insights. With case data available alongside other Amazon Connect analytics, you can use Amazon Athena and Amazon QuickSight to build custom reports and analyze trends such as case volume by type, case handling across agent shifts, or contact sentiment across cases without building and maintaining complex data pipelines. Amazon Connect Cases is available in the following AWS regions: US East (N. Virginia), US West (Oregon), Canada (Central), Europe (Frankfurt), Europe (London), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), and Africa (Cape Town) AWS regions. To learn more and get started, visit the Amazon Connect Cases webpage and documentation.

🆕 Amazon Connect now integrates case data into analytics data lake for easier reporting with Athena and QuickSight. Available in multiple regions, it simplifies trend analysis without complex data pipelines. For details, visit the Amazon Connect Cases page.

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2 weeks ago

Amazon Connect now provides case data in analytics data lake Amazon Connect now provides case data in the analytics data lake, making it easier for you to generate reports and insights. With case data available alongside other Amazon Connect analytics, you can use Amazon Athena and Amazon QuickSight to build custom reports and analyze trends such as case volume by type, case handling across agent shifts, or contact sentiment across cases without building and maintaining complex data pipelines. Amazon Connect Cases is available in the following AWS regions: US East (N. Virginia), US West (Oregon), Canada (Central), Europe (Frankfurt), Europe (London), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), and Africa (Cape Town) AWS regions. To learn more and get started, visit the Amazon Connect Cases https://aws.amazon.com/connect/cases/ and https://docs.aws.amazon.com/connect/latest/adminguide/data-lake-cases-data.html.

Amazon Connect now provides case data in analytics data lake

Amazon Connect now provides case data in the analytics data lake, making it easier for you to generate reports and insights. With case data available alongside other Amazon Connect analytics, you can use Amazon A...

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2 weeks ago

Amazon Connect now lets you select different From email addresses when sending emails Amazon Connect now enables you to choose the "From" email address when replying to inbound emails or sending new outbound messages, helping contact centers ensure the correct brand or business identity is used for every customer interaction. Administrators can configure multiple sender addresses per queue, allowing agents to search and select the appropriate email address based on the queue they are working in. This capability is especially useful for contact centers that support multiple brands or lines of business from a single Amazon Connect instance. Amazon Connect email is available in the US East (N. Virginia), US West (Oregon), Africa (Cape Town), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), Canada (Central), Europe (Frankfurt), and Europe (London) regions. To learn more and get started, please refer to the help documentation or visit the Amazon Connect website.

🆕 Amazon Connect lets you pick different "From" email addresses for outbound messages, helping contact centers keep brand identity. Admins can set multiple senders per queue, ideal for multi-brand operations. Available in several regions; see help docs for details.

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2 weeks ago

Amazon Connect now lets you select different From email addresses when sending emails Amazon Connect now enables you to choose the "From" email address when replying to inbound emails or sending new outbound messages, helping contact centers ensure the correct brand or business identity is used for every customer interaction. Administrators can configure multiple sender addresses per queue, allowing agents to search and select the appropriate email address based on the queue they are working in. This capability is especially useful for contact centers that support multiple brands or lines of business from a single Amazon Connect instance. Amazon Connect email is available in the US East (N. Virginia), US West (Oregon), Africa (Cape Town), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), Canada (Central), Europe (Frankfurt), and Europe (London) https://aws.amazon.com/about-aws/global-infrastructure/regional-product-services/. To learn more and get started, please refer to the help https://docs.aws.amazon.com/connect/latest/adminguide/agent-select-from-email.html or visit the https://aws.amazon.com/connect/ website.

Amazon Connect now lets you select different From email addresses when sending emails

Amazon Connect now enables you to choose the "From" email address when replying to inbound emails or sending new outbound messages, helping contact centers ensure the correct brand or bus...

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2 weeks ago

Amazon Connect now provides integrated workflows for managers to coach agents Amazon Connect now delivers integrated agent coaching workflows that enable contact center managers to provide timely, targeted feedback directly within the Connect UI. When managers identify improvement opportunities through evaluation scorecards, they can immediately create coaching plans with specific customer interaction examples. For example, a manager can share interactions with an agent where they excelled at problem-solving but could show more customer empathy, with examples of empathetic language to use going forward. After coaching sessions, agents acknowledge feedback and add notes to confirm understanding of expectations and next steps. Both managers and agents access all coaching history on a single page, enabling systematic progress tracking and improved coaching effectiveness. This integrated approach eliminates coaching delays and creates accountability throughout the agent development process, accelerating performance improvement across contact center operations. This feature is available in all regions where Amazon Connect is offered. To learn more, please visit our documentation and our webpage.

🆕 Amazon Connect now offers integrated coaching workflows for managers to provide timely feedback and coaching plans directly within the Connect UI, enhancing agent development and performance improvement. Available in all regions. For details, visit documentation and webpage.

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2 weeks ago

Amazon Connect now provides integrated workflows for managers to coach agents Amazon Connect now delivers integrated agent coaching workflows that enable contact center managers to provide timely, targeted feedback directly within the Connect UI. When managers identify improvement opportunities through evaluation scorecards, they can immediately create coaching plans with specific customer interaction examples. For example, a manager can share interactions with an agent where they excelled at problem-solving but could show more customer empathy, with examples of empathetic language to use going forward. After coaching sessions, agents acknowledge feedback and add notes to confirm understanding of expectations and next steps. Both managers and agents access all coaching history on a single page, enabling systematic progress tracking and improved coaching effectiveness. This integrated approach eliminates coaching delays and creates accountability throughout the agent development process, accelerating performance improvement across contact center operations. This feature is available in all regions where https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#amazonconnect_region is offered. To learn more, please visit our https://docs.aws.amazon.com/connect/latest/adminguide/provide-coaching.html and our https://aws.amazon.com/connect/conversational-analytics/.

Amazon Connect now provides integrated workflows for managers to coach agents

Amazon Connect now delivers integrated agent coaching workflows that enable contact center managers to provide timely, targeted feedback directly within the Connect UI. When managers identify imp...

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2 weeks ago

Amazon Connect enhances AI-powered predictive insights Today, Amazon Connect is announcing enhancements to AI-powered predictive insights that make it easier for businesses to deliver proactive, personalized customer experiences at scale. Building on the five recommendation algorithms launched at re:Invent 2025, AI-powered predictive insights now support up to 40 million product catalog items (8X increase), are available in message templates for trigger-based campaigns, and deliver up to 14% improved model accuracy. These enhancements enable businesses to automatically engage customers with the right message at the right time, while reducing the time required to deploy AI-powered personalization. Businesses can now deliver trigger-based campaigns to initiate personalized outreach based on customer behavior and predictive signals – such as sending product recommendations when a customer abandons their cart or offering complementary services after a purchase. Businesses can now deliver targeted campaigns for specific customer cohorts based on predicted preferences and behaviors. Improved model accuracy and reduced training time mean businesses can deploy personalized experiences faster with greater confidence in the recommendations provided to customers. With Amazon Connect Customer Profiles, you only pay-as-you-go for utilized profiles. Public preview for AI-powered predictive insights enhancements is available in Europe (Frankfurt), US East (N. Virginia), Asia Pacific (Seoul), Asia Pacific (Tokyo), US West (Oregon), Asia Pacific (Singapore), Asia Pacific (Sydney), Canada (Central). To learn more, visit our webpages for Customer Profiles and explore the AI-powered predictive insights documentation.

🆕 Amazon Connect boosts AI-powered predictive insights for proactive, personalized customer experiences at scale, supporting 40M items, trigger-based campaigns, and 14% improved accuracy. Pay-as-you-go profiles available; public preview in multiple regions.

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2 weeks ago

Amazon Connect enhances AI-powered predictive insights Today, Amazon Connect is announcing enhancements to AI-powered predictive insights that make it easier for businesses to deliver proactive, personalized customer experiences at scale. Building on the five recommendation algorithms launched at re:Invent 2025, AI-powered predictive insights now support up to 40 million product catalog items (8X increase), are available in message templates for trigger-based campaigns, and deliver up to 14% improved model accuracy. These enhancements enable businesses to automatically engage customers with the right message at the right time, while reducing the time required to deploy AI-powered personalization. Businesses can now deliver trigger-based campaigns to initiate personalized outreach based on customer behavior and predictive signals – such as sending product recommendations when a customer abandons their cart or offering complementary services after a purchase. Businesses can now deliver targeted campaigns for specific customer cohorts based on predicted preferences and behaviors. Improved model accuracy and reduced training time mean businesses can deploy personalized experiences faster with greater confidence in the recommendations provided to customers. With Amazon Connect Customer Profiles, you only pay-as-you-go for utilized profiles. Public preview for AI-powered predictive insights enhancements is available in Europe (Frankfurt), US East (N. Virginia), Asia Pacific (Seoul), Asia Pacific (Tokyo), US West (Oregon), Asia Pacific (Singapore), Asia Pacific (Sydney), Canada (Central). To learn more, visit our webpages for Customer Profiles and explore the AI-powered https://docs.aws.amazon.com/connect/latest/adminguide/customer-profiles-predictive-insights.html.

Amazon Connect enhances AI-powered predictive insights

Today, Amazon Connect is announcing enhancements to AI-powered predictive insights that make it easier for businesses to deliver proactive, personalized customer experiences at scale. Building on the five recommendatio...

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2 weeks ago

Amazon Connect now supports conversational analytics for email Amazon Connect now supports conversational analytics for email contacts, enabling contact center managers to automatically categorize emails, redact personally identifiable information (PII), and generate contact summaries. This allows you to quickly identify emerging trends, better maintain compliance by protecting sensitive information, and reduce the time spent reviewing agent performance. For example, when customers email about account issues, Amazon Connect automatically categorizes the email, redacts sensitive information, and generates a summary for supervisor review. To enable this feature, add the Set recording, analytics and processing behavior block to your flows before an email contact is assigned to your agent or sent to your end customer. You can customize which PII types to redact, choose whether redacted content shows specific PII type indicators e.g., [SSN] or generic markings ([PII]), opt to store both original and redacted versions in separate storage, as well as enable contact summaries. Using these analytics, you can quickly create rules to automatically trigger actions such as assigning categories, creating tasks, or updating cases. Amazon Connect conversational analytics is available in the US East (N. Virginia), US West (Oregon), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), Canada (Central), Europe (Frankfurt), and Europe (London) regions. To learn more and get started, please refer to the help documentation or visit the Amazon Connect website.

🆕 Amazon Connect now supports email analytics, categorizing, redacting PII, and summary generation for trends and compliance. Add analytics blocks to flows for automatic actions. Available in multiple regions. For details, visit Amazon Connect help or website.

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2 weeks ago

Amazon Connect introduces AI-powered manager assistance (Preview) Today, Amazon Connect announces the preview of an AI-powered assistant that enables contact center managers to get instant answers to operational questions using natural language. You can query across 150+ Amazon Connect metrics, including agent scheduling, self-service experience, and performance evaluations, with historical data for all of these, and receive results in seconds—eliminating hours of manual data gathering. The assistant can also diagnose underlying issues, such as identifying which queues are at risk of missing service level targets and recommending specific recovery actions. This feature is available as a preview. To request access, contact your AWS account team or an AWS Representative. To learn more about Amazon Connect, the AWS cloud-based contact center, visit the Amazon Connect website.

🆕 Amazon Connect launches AI-powered manager assistance preview, offering instant answers to operational queries via natural language, diagnosing issues, and recommending actions, all without manual data gathering. Request access via AWS account team.

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2 weeks ago

Amazon Connect now supports conversational analytics for email Amazon Connect now supports conversational analytics for email contacts, enabling contact center managers to automatically categorize emails, redact personally identifiable information (PII), and generate contact summaries. This allows you to quickly identify emerging trends, better maintain compliance by protecting sensitive information, and reduce the time spent reviewing agent performance. For example, when customers email about account issues, Amazon Connect automatically categorizes the email, redacts sensitive information, and generates a summary for supervisor review. To enable this feature, add the https://docs.aws.amazon.com/connect/latest/adminguide/set-recording-analytics-processing-behavior.html block to your flows before an email contact is assigned to your agent or sent to your end customer. You can customize which PII types to redact, choose whether redacted content shows specific PII type indicators e.g., [SSN] or generic markings ([PII]), opt to store both original and redacted versions in separate storage, as well as enable contact summaries. Using these analytics, you can quickly create rules to automatically trigger actions such as assigning categories, creating tasks, or updating cases. Amazon Connect conversational analytics is available in the US East (N. Virginia), US West (Oregon), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), Canada (Central), Europe (Frankfurt), and Europe (London) https://aws.amazon.com/about-aws/global-infrastructure/regional-product-services/. To learn more and get started, please refer to the help https://docs.aws.amazon.com/connect/latest/adminguide/analyze-conversations.html or visit the https://aws.amazon.com/connect/ website.

Amazon Connect now supports conversational analytics for email

Amazon Connect now supports conversational analytics for email contacts, enabling contact center managers to automatically categorize emails, redact personally identifiable information (PII), and generate conta...

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2 weeks ago

Amazon Connect introduces AI-powered manager assistance (Preview) Today, Amazon Connect announces the preview of an AI-powered assistant that enables contact center managers to get instant answers to operational questions using natural language. You can query across 150+ Amazon Connect metrics, including agent scheduling, self-service experience, and performance evaluations, with historical data for all of these, and receive results in seconds—eliminating hours of manual data gathering. The assistant can also diagnose underlying issues, such as identifying which queues are at risk of missing service level targets and recommending specific recovery actions. This feature is available as a preview. To request access, contact your AWS account team or an https://aws.amazon.com/contact-us/?nc2=h_l1. To learn more about Amazon Connect, the AWS cloud-based contact center, visit the https://aws.amazon.com/connect/

Amazon Connect introduces AI-powered manager assistance (Preview)

Today, Amazon Connect announces the preview of an AI-powered assistant that enables contact center managers to get instant answers to operational questions using natural language. You can query across 150+ A...

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2 weeks ago

🚀 Resumen Semanal AWS: Amazon Connect Health, Bedrock AgentCore Policy y más (9 Mar 2026)

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3 weeks ago

AWS Introduces Agentic AI Capabilities for Amazon Connect in Healthcare -- AWSInsider New features aim to automate patient interactions and administrative workflows using AI-driven agents.

Amazon Web Services (AWS) has introduced Amazon Connect Health, adding agentic AI for scheduling, verification, documentation, medical coding, and patient engagement in healthcare contact centers.

Learn more: https://ow.ly/wOVO50Yq0v8

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3 weeks ago

🆕 Amazon Connect Health deploys AI agents to streamline healthcare workflows, cutting admin tasks and boosting patient access. Key features: real-time verification, 24/7 booking, ambient docs, and coding. HIPAA-eligible, integrates with Amazon Connect, ready in days. Available…

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3 weeks ago

Introducing Amazon Connect Health, Agentic AI Built for Healthcare Amazon Connect Health is now generally available, bringing purpose-built agentic AI to healthcare organizations to streamline patient engagement and point-of-care workflows. Amazon Connect Health delivers five AI agents designed to reduce administrative burden across the care continuum — enabling patients faster access to care and freeing clinicians from paperwork and administrative burden to focus on what matters most: their patients. These agents are ready to deploy within existing patient, clinician, and healthcare workflows — such as patient access centers (i.e., contact centers), Electronic Health Records (EHR) applications, and telehealth solutions — in days, not months. All the features follow responsible AI best practices, implement safety guardrails, are HIPAA-eligible, and deliver the same security and reliability standards as any AWS service. Agents available at launch: Patient verification (GA) – Confirms patient identity in real time against EHR records with appointment lookup, reducing inbound call-handling time. Appointment management (Preview) – Books appointments via natural language voice interaction, 24/7, with real-time insurance eligibility checks, enabling after-hours scheduling, and relieving burden on human staff. Patient insights (Preview) – Surfaces relevant patient history and clinical context before the visit, so clinicians walk in prepared. Reduces the time clinicians spend piecing together information before a patient’s visit. Ambient documentation (GA) – Captures patient-clinician conversations during the visit and generates clinical notes in real time. Medical coding (Preview) – Automatically generates ICD-10 and CPT codes from clinical notes post-visit, with full audit trails. Amazon Connect Health patient engagement capabilities are natively integrated with https://aws.amazon.com/connect/, a complete AI-powered contact center solution delivering personalized customer experiences at scale. Clinical and administrative staff can configure and customize these AI capabilities in minutes using the Amazon Connect Health application, enabling rapid testing and seamless deployment into contact center workflows. The point-of-care capabilities — ambient listening, patient insight, and medical coding — are available via Amazon Connect Health unified SDK (SDK documentation), enabling developers to integrate the features directly into existing EHR and clinician-facing applications. Amazon Connect Health is available in US East (N. Virginia) and US West (Oregon). To get started, visit the https://aws.amazon.com/health/connect-health/. For technical details, see the https://aws.amazon.com/health/connect-health/

Introducing Amazon Connect Health, Agentic AI Built for Healthcare

Amazon Connect Health is now generally available, bringing purpose-built agentic AI to healthcare organizations to streamline patient engagement and point-of-care workflows. Amazon Connect Health delivers f...

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1 month ago

Amazon Connect now supports dynamic dialing mode switching for outbound campaigns Today, AWS announces the general availability of dynamic dialing mode switching for Amazon Connect Outbound Campaigns, which allows contact center administrators to change between preview and non-preview dialing modes during active campaign execution. Previously, campaigns were locked into their initial dialing mode once started, requiring administrators to stop and restart campaigns to adjust strategies. This launch solves the problem of inflexible dialing strategies that couldn't adapt to real-time business needs and agent availability changes. Dynamic dialing mode switching enables contact centers to optimize agent productivity and campaign efficiency in real-time without campaign interruptions. For example, you can automatically switch from progressive dialing to preview mode when handling high-priority contacts that require additional context, then revert back when traffic returns to normal patterns. This flexibility is particularly valuable for campaigns with varying contact priorities or fluctuating agent availability throughout the day. Dynamic dialing mode switching is available at no additional cost in all AWS Regions where Amazon Connect Outbound Campaigns is supported: US East (N. Virginia), US West (Oregon), Canada (Central), Europe (Frankfurt), Europe (London), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), and Africa (Cape Town). To learn more, see the Amazon Connect Administrator Guide or visit the Amazon Connect website.

🆕 AWS now offers dynamic dialing mode switching for Amazon Connect Outbound Campaigns, allowing real-time mode changes during active campaigns, optimizing agent productivity and efficiency without interruptions. Available at no extra cost in all supported regions.

#AWS #AmazonConnect

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AWS News(Unofficial)

@awsnews.bsky.social

1 month ago

Amazon Connect now supports dynamic dialing mode switching for outbound campaigns Today, AWS announces the general availability of dynamic dialing mode switching for Amazon Connect Outbound Campaigns, which allows contact center administrators to change between preview and non-preview dialing modes during active campaign execution. Previously, campaigns were locked into their initial dialing mode once started, requiring administrators to stop and restart campaigns to adjust strategies. This launch solves the problem of inflexible dialing strategies that couldn't adapt to real-time business needs and agent availability changes. Dynamic dialing mode switching enables contact centers to optimize agent productivity and campaign efficiency in real-time without campaign interruptions. For example, you can automatically switch from progressive dialing to preview mode when handling high-priority contacts that require additional context, then revert back when traffic returns to normal patterns. This flexibility is particularly valuable for campaigns with varying contact priorities or fluctuating agent availability throughout the day. Dynamic dialing mode switching is available at no additional cost in all AWS Regions where Amazon Connect Outbound Campaigns is supported: US East (N. Virginia), US West (Oregon), Canada (Central), Europe (Frankfurt), Europe (London), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), and Africa (Cape Town). To learn more, see the https://docs.aws.amazon.com/connect/latest/adminguide/ or visit the https://aws.amazon.com/connect/.

Amazon Connect now supports dynamic dialing mode switching for outbound campaigns

Today, AWS announces the general availability of dynamic dialing mode switching for Amazon Connect Outbound Campaigns, which allows contact center administrators to change between preview and...

#AWS #AmazonConnect

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AWS News(Unofficial)

@awsnews.bsky.social

1 month ago

AWS Weekly Roundup: Amazon EC2 G7e instances, Amazon Corretto updates, and more (January 26, 2026) Hey! It’s my first post for 2026, and I’m writing to you while watching our driveway getting dug out. I hope wherever you are you are safe and warm and your data is still flowing! This week brings exciting news for customers running GPU-intensive workloads, with the launch of our newest graphics and AI inference […]

AWS Weekly Roundup: Amazon EC2 G7e instances, Amazon Corretto updates, and more (January 26, 2026)

Hey! It’s my first post for 2026, and I’m writing to you while watching o...

#AWS #AmazonCloudwatch #AmazonConnect #AmazonCorretto #AmazonEc2 #AmazonElasticContainerRegistry #News #WeekInReview

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