No. 7 #BJGPTop10 What patients want from access to GP: Same-day appointments are not what patients always want doi.org/10.3399/BJGP... @h-atherton.bsky.social @uos-primarycare.bsky.social
#PatientAccess #PatientExperience #SystematicReview #MedicalResearch #HealthPolicy #PrimaryCare #BJGP #research
Continual adaptation of access systems to try to meet demand leads to complex access that is confusing for patients & creates work for #GeneralPractice
An alternative approach might investigate what patients want/need & consider how best to deliver doi.org/10.3399/BJGP... @h-atherton.bsky.social
Illustrative
UK patients’ and carers’ experiences of urgent care telephone-triage. Findings from semi-structured interviews highlight complexity and delays experienced by patients in two-step triage, and experiences of rigidity and unhelpful communication during non-clinician triage
➡️ doi.org/10.3399/BJGP...
I think I might be tagged here by accident
We begin the morning with a panel Q&A session — a chance for our trainees to hear insights and ask questions directly to our experts. 🎤 Read more about the panel here: https://www.spcr.nihr.ac.uk/events/spcr-trainees-event-2025#Presentations #SPCRTrainees
We begin the morning with a panel Q&A session — a chance for our trainees to hear insights and ask questions directly to our experts. 🎤 Read more about the panel here: www.spcr.nihr.ac.uk/events/spcr-...
#SPCRTrainees
Our Panel includes Nisreen Alwan, Professor of Public Health, James Sheppard, Professor of Applied Health Research, Hajira Dambha- Miller, NIHR Clinical Lecturer, Helen Atherton, Professor of Primary Care Research 🎤 Read more about the panel here: https://www.spcr.nihr.ac.uk/events/spcr-trainees-event-2025#Presentations #SPCRTrainees
Our Panel includes Nisreen Alwan, Professor of Public Health, James Sheppard, Professor of Applied Health Research, Hajira Dambha-
Miller, NIHR Clinical Lecturer, Helen Atherton, Professor of Primary Care Research 🎤
Read more about the panel here: www.spcr.nihr.ac.uk/events/spcr-...
#SPCRTrainees
A huge thank you to our panel for sharing their insights, experiences, and advice during this morning’s Q&A session. 🎤👏 Your contributions made for an inspiring and thought-provoking discussion. #SPCRtrainees
A huge thank you to our panel for sharing their insights, experiences, and advice during this morning’s Q&A session. 🎤👏 Your contributions made for an inspiring and thought-provoking discussion.
#SPCRtrainees
YT: youtu.be/rRpDWAAN598
GP receptionists: read how online services are evolving the #GPreceptionist role doi.org/10.3399/BJGP... @steph-stockwell.bsky.social @h-atherton.bsky.social @randeurope.org @uos-primarycare.bsky.social #PrimaryCare #GP
Listen to the audio interview with @steph-stockwell.bsky.social on the evolution of the GP receptionist role bjgplife.com/214 @h-atherton.bsky.social @randeurope.org @uos-primarycare.bsky.social #GPreceptionists #receptionists #PrimaryCare #GP
Illustrative
The future of continuity: exploring GP registrars' views relational continuity of care.
Registrars valued relational continuity, but faced significant barriers such as rotational training, high workloads, and limited appointments access
➡️ doi.org/10.3399/BJGP...
@h-atherton.bsky.social
Abstract submission now open! www.southampton.ac.uk/primarycare/...
The introduction of digital services for patients in #GeneralPractice has changed the role of the receptionist, making it more complex and impacting on workload doi.org/10.3399/BJGP... @randeurope.org @uos-primarycare.bsky.social @h-atherton.bsky.social @steph-stockwell.bsky.social
Come join the @uos-primarycare.bsky.social next March for South West SAPC. Please save the date! More information to follow...
Booking a #GP appointment should be an easy task, yet for many it’s a source of frustration, says our expert @h-atherton.bsky.social.
Writing for @uk.theconversation.com, she outlines what patients really want from their practices 👇
theconversation.com/what-people-...
@uos-primarycare.bsky.social
Doctor’s hands with red nail polish writing on laptop next to stethoscope.
What do patients really want from their GPs?
A major study by our experts has revealed the top demands people have of their doctors.
Read more👉 tr.ee/S8AK42
@h-atherton.bsky.social @bjgp.bsky.social @russellgroup.bsky.social @uhsftresearch.bsky.social @uos-primarycare.bsky.social
Happening tomorrow, do join us if you are at @sapc.ac.uk ASM!
When accessing #GeneralPractice, patients want simple booking systems, short waiting times, and choice of clinician, healthcare professional type, and consultation mode doi.org/10.3399/BJGP... @h-atherton.bsky.social #PrimaryCare
Super excited to attend the Digital Tech SIG at SAPC this year, where I'll be discussing my upcoming @fshi.bsky.social Mildred Blaxter Fellowship project on 'The Digital Facsimile in AI-enabled Access and Triage'.
We have an ACL post at @uos-primarycare.bsky.social closing date 8th July. Any questions, get in touch, we would love to hear from you
jobs.soton.ac.uk/Vacancy.aspx...
Same-day appointments are not what patients always want, according to a new #SystematicReview of what patients actually want from their GP service
doi.org/10.3399/BJGP...
@h-atherton.bsky.social #PrimaryCare #GPAppointments #GPaccess
Listen to the audio interview with @h-atherton.bsky.social on what patients actually want, with some surprising and simple results www.bjgplife.com/209
#PrimaryCare #GPAppointments #GPaccess #SystematicReview
What do patients want from access to UK general practice? Listen to @h-atherton.bsky.social share more about a recent systematic review on this @bjgp.bsky.social podcast www.bjgplife.com/209 #generalpractice #primarycare
Are you going to SAPC 2025? If so please join us for the
@digitalsig.bsky.social special interest group meeting, with guest speaker @francescadakin.bsky.social on 8th July at 11am
Are you going to SAPC 2025? If so please join us for the
@digitalsig.bsky.social special interest group meeting, with guest speaker @francescadakin.bsky.social on 8th July at 11am
The impact factors for 2024 are published today - *sigh* - so this is a good moment to send people to the editorial I wrote last month about them, the BJGP, and QRPs/journalology. #primarycare #BJGP
bjgp.org/content/75/7...
New systematic review from work led by Armina Paule, PhD student @warwickmed.bsky.social looking at clinical decision making when using patient facing online triage tools bmjopen.bmj.com/content/15/5...
Illustrative
This unique evaluation of the General Practice Community Pharmacist Consultation Service provides from the perspective of patients referred by general practices, providing valuable insights that will inform the Pharmacy First scheme.
➡️ doi.org/10.3399/BJGP...
@h-atherton.bsky.social
