Want your team to care more about users? Stop being the gatekeeper of customer insights.

Think: "I want to remove the barriers between my team and our users today"

PMs shouldn't be the sole 'voice of the customer.'

Let designers, engineers & support talk directly to users. Multiple perspectives catch what one person misses.

Showed my Gen Z daughter an AI digital worker demo. Her response? Hard pass - not only does she refuse to interact with 'fake people,' she pointed out how their perfect appearances just add to unrealistic beauty standards. Sharp insight from a young mind. 🤔