Bad Services: Good vs. Bad — Good Services Good versus bad is the second episode from the Bad Services podcast delving into why Lou Downe wrote a follow up book.

Listen to the first episode to hear all about the book and I decided to write a book about bad services…having already written one about good services

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We’ve got a new podcast!

Bad Services is out on the 20th of May, but if you can't wait to get stuck in, we’ve just launched a podcast so you can dive into the book early, and listen along as we talk about each chapter over the next few months.

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Our semester includes:

Designing Good Services - 23rd June

Stakeholder Leadership - 25th June

Making the Case for Service Design - 30th June

Service Design Leadership - 2nd and 9th July

Agile Service Design - 9th, 16th and 23rd July (MDT)

From the beginner friendly Designing Good Services to more advanced courses on Service Design Leadership, we give you the space to spend a day (or three) thinking about your context.

Sun's out, and our summer semester is on it's way. We've got our whole range of courses on offer.

Tickets available on our website: good.services/courses

The book: Bad Services — Good Services That’s roughly an hour per day, or just over a month per year spent paying bills, requesting refunds, making complaints, resetting lost passwords and a plethora of activities involved in ‘life admin’.

Sign up below to get the pre-sale link and exclusive news and content from the book,

Bad Services: good.services/badservicesb...

More on the book: good.services/writing/intr...

Bad Services untangle why, despite our best efforts, organisations struggle to deliver services that work, and will help you to learn straightforward ways to change this, with or without buy-in.

Service design is 10% design, 90% creating the conditions for design to happen

Before we create services that work for users, we have to ask ourselves the question, why hasn’t this happened already? What led this service to be in the state it’s in? Why are we struggling to convince people to make it better? And how do we stop it from getting worse again in the future?

Every year we spend 15 billion hours in the UK ‘administering our personal lives’. Why, despite better technology, does this still take so much time? The answer is simple, but the solution isn't

A green book that says Bad Services: How to fix services that don't work

Good Services came out 6 years ago and I am SO excited to finally announce that the Sequel - Bad Services - will be out in late May!