Tools for Change: Supporting Rare’s Mission to Make Sustainability Stick - Harmonic Design Developed and applied a new methodology with Rare for combining the tools of service design and behavioral science

Sustainability at work.

It’s not just pledges or awareness campaigns—it’s designing services, systems, and experiences that help people act differently, even when habits are hard to change.

See how we did it with Rare: thisisharmonic.com/cas.../desig...

#EarthDay #Sustainability

Designing the Future: Empowering Libraries as Engines of Change It’s #NationalLibraryWeek, and we’re proud of the history of helping public libraries live their purpose as engines of change in their communities. 📚 Transforming Libraries: A Journey of Service Desig...

It’s #NationalLibraryWeek, and we’re proud of the history of helping public libraries live their purpose as engines of change in their communities.

www.linkedin.com/pulse/design...

A Little Curiosity Goes a Long Way in Coaching - Harmonic Design My whole life I have been surrounded by teachers, some good, some great, and some not so great, but the best one was my mother. She modeled for me what

Leah Berg shares how small coaching moments unlock big impact. This #NationalLibraryWeek, see how curiosity fuels equity + innovation in libraries.

🔗 Blog: thisisharmonic.com/a-little-curiosity-goes-a-long-way-in-coaching/

Leah has been shaping Harmonic since day one. As our first hire and a lead service designer, she brings a “yes, and” mindset to human-centered work—connecting stories, spaces, and communities. From exhibits to libraries, her impact is rooted in empathy and collaboration.
#HarmonicProfiles

Love this, Rachel!

Why Your Organization Rejects Journey Management (And Why That’s Normal) - Harmonic Design Today, we call this type of gathering the practice of journey management. The lift of modeling journeys, organizing and connecting maps, and tying them to

Journey management isn’t failing—your org is working as designed.

Our CEO & co-founder Patrick Quattlebaum on why resistance is structural, not personal—and why pushing harder isn’t the answer.

Read more: thisisharmonic.com/why-your-org...

#JourneyManagement #ServiceDesign

Bringing Omnichannel to Life - Harmonic Design By remaining lean and flexible throughout the process, we were able to guide the client into implementing a successful pilot service. Most importantly, the client can repeat these processes to create ...

Want to see what that looks like?
🔗 Bringing omnichannel to life: thisisharmonic.com/case-studies...
🔗 Redesigning the move: thisisharmonic.com/case-studies...

We help teams:
→ Turn scattered ideas into clear, actionable offerings
→ Fix broken or fragmented experiences
→ Move from “we should do this” to “we’re doing this”
Because better services don’t just happen—they’re designed, aligned, and brought to life with intention.

Innovation & Reimagination - Harmonic Design Increased Revenue GrowthHigher Market ShareGreater ROI

Organizations don’t have an idea problem—they have a “making services actually work” problem.
We help teams turn scattered ideas into real, aligned services that deliver value.
thisisharmonic.com/services/inn...

Meet Alla Weinberg—Principal of Design Operations at Harmonic Design. Her 20-year journey spans front-end development, UX, service design, and now culture design—helping organizations build cultures of physical, emotional, and psychological safety. She’ll be speaking at Dignified Futures in Chicago.

SCAD service design students take a group photo with Harmonic designers during their class visit last Friday

SCAD students learning about journey management

PQ chatting with students

Big thanks to the SCAD service design students who visited us last week! We dug into journey management, design + AI, and more in breakout chats.

Come back anytime! 💙
#ServiceDesign #SCAD #FutureOfDesign #ThisIsHarmonic

From channels to journeys: reducing churn through smarter design

In 2017, Cox redesigned the move experience. 8 years later, the results are still clear:
⬆️ Flow share
⬇️ Churn
⭐ Top NPS channels
See how journey thinking changes everything →
thisisharmonic.com/case-studies...

#CX #ServiceDesign

Yesterday’s All Hands brought the Harmonic team together to reflect, align, and build momentum for 2026. Clarity, connection, and next steps—shaping a future that’s more human, inclusive, and sustainable.
📸 A few moments (including Mr. Snacks🐶) from the day.
#HarmonicDesign #AllHands

Applications are now closed for the 2026 summer internship.

Internship Decision Timeline:

Application review Jan 26 – Feb 6
Phone interviews Feb 11 – 18
Portfolio reviews Feb 23 – 27
Last interview Feb 9 – 11
Final decision March 13

Meet Becky Scheel—service designer + Creative & Community Lead at Harmonic Design. A design polymath (UX, exhibits, data viz, graphic design) with published work on digital enrichment for orangutans. Wildlife lover. Giving a h*ck. (Still waiting on a red panda emoji.)

Internships - Harmonic Design At Harmonic Design, we support the growth of the service design field by offering summer internships to students who bring design into strategy and look at

⏰ Time is running out—Harmonic Design’s Summer Internship Program. Applications close Fri, Jan 16, at Midnight (EST).

If you’re ready to gain hands-on experience in service design, collaborate on impactful projects, and learn from industry leaders, apply today at thisisharmonic.com/internships/

Internships - Harmonic Design At Harmonic Design, we support the growth of the service design field by offering summer internships to students who bring design into strategy and look at

⏰ One week left!
Applications for Harmonic Design’s 2026 Internship close in 7 days.

Curious what it’s really like? Check out our page to hear from past interns, then apply.
👉 thisisharmonic.com/internships/

Meet Felisha, Service Designer at Harmonic.
She focuses on human-centered design with a strong interest in neurodivergent needs, bringing sharp spatial thinking, pattern recognition, and detail-driven problem solving to every project.

#servicedesigner #harmonica

collage with former Harmonic interns

Applications for our Summer 2026 internship are officially OPEN.

Eligible applicants include rising or graduating undergraduate students as well as current graduate students.

Find out more and apply at thisisharmonic.com/internships/

Connecting the Dots: Expanding Our Vision of Community in Service Design - Harmonic Design What does community truly mean for service designers today? Beyond our professional circles, how might we cultivate deeper, more transformative networks

What does community mean in Service Design?

Not just who’s in your circle—but how you build it.

Felisha Araniti’s latest blog challenges us to grow beyond silos, connect across disciplines, and lead with curiosity + care.

thisisharmonic.com/connecting-t...

#ServiceDesign #ThisIsHarmonic

Thanksgiving 2019: Studio potluck. Leah brought those garlic parmesan carrots.

We still talk about them.

This season, we’re grateful for the moments that land and last—on the plate and in the work.

👉 thisisharmonic.com/holidays/the...

#Thanksgiving #ServiceDesign #StudioLife

Harmonic Design with depth, curiosity, and a love of design philosophy.📚

Just don’t ask how many of those books he’s finished. According to Stephen, it has more to do with hoarding than erudition.

#DesignResearch #ServiceDesign #Harmonica

Shreya and PQ introducing Advancing Service Design

📅 November 19-20 | Virtual

rosenfeldmedia.com/advancing-se...

#AdvancingServiceDesign #ASD25 #ServiceDesign

Shreya Dhawan joins the latest Rosenfeld Podcast with Gustavo Vieira from Livework - Harmonic Design Advancing Service Design 2025 is right around the corner—and this year’s theme, Performance, promises to push our practice further than ever.

🎧 New Rosenfeld Podcast: Harmonic’s Shreya Dhawan joins Livework’s Gustavo Viera to talk Performance — this year’s #AdvancingServiceDesign theme.

👉 thisisharmonic.com/shreya-dhawa...
📅 November 19-20 | Virtual

#AdvancingServiceDesign #ASD25 #ServiceDesign

Meet Shreya — Lead Service Designer
This month:
🎤 Spoke at #CanUX
🎓 Led a sold-out workshop in Barcelona
🧩 Co-curating #ASD2025 on how service design performs across orgs + systems.
Systems thinker, mentor, and community builder through and through.

#ServiceDesign #Harmonica

Big week in Dallas! 🙌
Harmonic was proud to sponsor #SDGC25, hosting a sold-out workshop, joining the debate, and connecting with designers from around the world.

#servicedesign #systemsthinking #SDGC25

Systemic challenges aren’t solved in silos.
At #SDGC25, Parc Masterson and Meghana Srinivasan led a packed room through A Matter of Scale—a hands-on exploration of how to define scale, unbundle complexity, and act together.

#servicedesign #systemsthinking #ThisIsHarmonic

Our workshop: A matter of scale: navigating systemic challenges in practice, in full swing at #SDGC25

Still energized from #BeyondTheMap in Barcelona! 🌍✨

PQ shared how turning service design inward drives lasting org change—and teamed up with Mariah Mills & Shreya Dhawan for a sold-out workshop on journey management & performance engines.

Grateful to be part of this bold, smart community.

Harmonic's CEO and co-founder, PQ @ptquattlebaum.bsky.social, delivers his keynote at Beyond the Map today in Barcelona