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Posts by Melissa Hill Dees

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Master Inbound Call Routing with Omni-Channel Flows Discover how to manage inbound call routing efficiently. Learn to create and connect Omni-Channel flows to your voice channel. This unit empowers you to enhance call

Just earned the Agentforce Voice badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

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AI Agent Deployment with Agentforce Overview Master AI agent deployment with Agentforce. Learn essential strategies, processes, and testing to enhance your AI rollout and improve user experience.

Just earned the Agentforce Deployment: Quick Look badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

2 hours ago 0 0 0 0
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Identify and Manage AI Agent Risks in Workflows Explore how to effectively manage AI agent risks in business workflows. This unit guides you through identifying risk points and applying threat modeling techniques

Just earned the Threat Modeling for AI Agents badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

3 hours ago 0 0 0 0
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Enhance Agent Experience with Effective Evaluation Strategies Explore key strategies to evaluate and refine agent behavior effectively. Learn how to prioritize agent interactions based on heuristic evaluations

Just earned the Agent Behavior Evaluation badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

3 hours ago 0 0 0 0
Create Trustworthy AI Behavior for Improved User Experience Explore how to design trustworthy AI behavior to enhance user interactions. Learn key factors that impact user trust and create transparent, context-aware systems

Just earned the Agent Behavior Basics badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

3 hours ago 0 0 0 0
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Enhance Guest Experience with Effective Booking Management This unit teaches you how to manage guest experience bookings effectively. Learn to locate, cancel, and rebook experiences for guests

Just earned the Use Employee Agents to Get Work Done badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

3 hours ago 0 0 0 0
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Creating a Service Agent with Agentforce Builder Uncover the process of building a service agent for Coral Cloud Resorts using Agentforce Builder. This guide details the steps for creating, customizing

Just earned the Quick Start: Assemble a Service Agent with Agentforce Builder badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

3 hours ago 0 0 0 0
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Explore the Features of the New AgentExchange Marketplace Discover the transformative features of the new AgentExchange marketplace. Learn how to streamline your procurement process with private offers and a unified ecosystem

Just earned the AgentExchange: Quick Look badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

5 hours ago 0 0 0 0
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Unlock Powerful Features of the New Agentforce Builder Discover the new Agentforce Builder and its groundbreaking features. Learn how to create, customize, and test AI agents efficiently

Just earned the New Agentforce Builder: Quick Look badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

5 hours ago 0 0 0 0
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Build Your Architect Career on Salesforce | Salesforce Trailhead Learn about the critical role Salesforce Architects play in architecting the Agentic Enterprise.

Just earned the Build Your Architect Career on Salesforce badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

5 hours ago 1 0 0 0
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Streamline Your Automation Processes for Effective Workflows Discover how to modernize workflows and migrate to Flow Builder effectively. Learn to identify and remove outdated automations while ensuring that key processes are

Just earned the Technical Debt badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

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I solved the Tuesday 4/21/2026 New York Times Daily Crossword in 10:18!

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I solved the 4/21/2026 New York Times Midi Crossword in 4:05!

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I solved the 4/21/2026 New York Times Mini Crossword in 1:19!

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Pips #247 Easy 🟒
1:12

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Strands #779
β€œRisky business”
πŸ’‘πŸ”΅πŸ”΅πŸ”΅
πŸ”΅πŸŸ‘πŸ”΅

1 day ago 0 0 0 0

Connections
Puzzle #1045
🟨🟨🟨🟨
🟩🟩🟩🟩
🟦🟦🟦🟦
πŸŸͺπŸŸͺπŸŸͺπŸŸͺ
Maybe the easiest one in recent history @jedhunter1.bsky.social what do you think?

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a close up of a cat 's face laying on a bed next to a lamp . ALT: a close up of a cat 's face laying on a bed next to a lamp .
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Wordle 1,767 3/6

⬜⬜⬜⬜🟩
🟩⬜⬜⬜🟩
🟩🟩🟩🟩🟩

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I solved the Monday 4/20/2026 New York Times Daily Crossword in 10:24!

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Strands #778
β€œGloriously glaring!”
πŸ”΅πŸ”΅πŸ”΅πŸ’‘
πŸ”΅πŸ”΅πŸŸ‘πŸ”΅

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I solved the 4/20/2026 New York Times Midi Crossword in 2:38!

1 day ago 0 0 0 0
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I solved the 4/20/2026 New York Times Mini Crossword in 0:57!

1 day ago 0 0 0 0

Pips #246 Easy 🟒
1:13

1 day ago 0 0 0 0

Connections
Puzzle #1044
🟨🟨🟨🟨
πŸŸͺ🟦🟩🟩
🟩🟩🟩🟩
πŸŸͺπŸŸͺπŸŸͺπŸŸͺ
🟦🟦🟦🟦

1 day ago 0 0 0 0
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Dust devil interrupts Wake Forest youth baseball game A WRAL viewer captured the moments the dust devil kicked up sand during a baseball game on Saturday. According to WRAL meteorologist Grant Skinner, they are relatively rare here in the Triangle, but p...

@jedhunter1.bsky.social thought you would find this interesting.
www.wral.com/news/local/d...

1 day ago 1 0 0 0

Wordle 1,766 6/6

⬜⬜🟩⬜🟩
⬜⬜🟩⬜🟩
⬜⬜🟩⬜🟩
🟨🟨🟩⬜🟩
⬜🟩🟩🟩🟩
🟩🟩🟩🟩🟩

2 days ago 0 0 0 0

Pips #245 Easy 🟒
0:33

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I solved the 4/19/2026 New York Times Midi Crossword in 2:54!

3 days ago 0 0 0 0
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I solved the 4/19/2026 New York Times Mini Crossword in 0:51!

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