This is an image of a table titled "Customer Advocate Social Media Comments – March 2026." The table is divided into four columns labeled General, Bus, Rail, and Light Rail.

A table titled "Customer Advocate Online Form Submissions – March 2026" with four columns: General, Bus, Rail, and Light Rail.

The Operations and Customer Service Committee Meeting is happening next week (4/30)!

Take a look at the topics of concern you shared with me last month, which will be reported to the NJ TRANSIT Board of Directors. 👇

It comes up regularly, but simply wasn’t a main focus in March. It’s always under discussion, though NJ TRANSIT is currently facing resource constraints.

The Operations and Customer Service Committee Meeting is happening next week (4/30)!

Take a look at the topics of concern you shared with me last month, which will be reported to the NJ TRANSIT Board of Directors. 👇

🚍During my last visit to Camden, several riders at the Walter Rand Transportation Center shared concerns about the lack of delay announcements.

The recurring speaker issue has now been resolved, and disruption updates are once again playing in the terminal to keep everyone informed!

The NJ TRANSIT Board Meeting is about to begin, live from Atlantic City.

ℹ️ Watch at 6 PM and learn more: njtransit.com/board

You could say Northeast Corridor, it’s the most frequent service in and out of Secaucus.

Don’t forget—we’re at Atlantic City Train Station today until 6 PM!

Stop by our table to share your feedback and grab some swag.

This morning, I had the chance to step aboard the very first new multilevel car delivered to NJ TRANSIT, which is expected to enter service this summer.

These new cars will offer an improved onboard experience and greater service reliability.

👋 Good morning!

I’m at Walnut Street Station with the Safety Team until 9 AM today.

Stop by and chat with me about your experience with NJ TRANSIT!

🚨 The next NJ TRANSIT Board Meeting will be in Atlantic City on April 15 at 6:00 PM.

📍 It will be held at Stockton University’s Atlantic City Campus — Scarpa Academic Center.

I’ll see you there!

ℹ️ njtransit.com/board

No illegal parking this morning, but the signage at the bus stop is a known issue. It’s on the (long) list of items for the bus team to address.

It was great talking with you, Cia. I'm preparing a brief summary of my conversation this morning for the Light Rail team, and I’ll be sure to include your comments.

@hudcostreets.org met with NJTransit @customeradvocate.bsky.social at the Exchange Place HBLR station this morning.

Nice to talk transit with you, Franck!

Want to make transit in North Jersey better? Join us on 4/25 for the North Jersey Transit Forum! - hudcostreets.org/2026-transit...

Well… Now that I see it’s below freezing… 😄 Just kidding, I’ll be there.

Hi Matt. Absolutely! I hosted a virtual forum last Saturday. Note, there are different ways to reach out to me including the online form: njtransit.com/advocate

👋Hey Light Rail and Bus riders!

I’ll be at Exchange Place tomorrow (4/9) from 7–9 AM listening to your feedback about your NJ TRANSIT experience.

Stop by and say hello—I’d love to hear from you!

Let’s meet in South Jersey!

📍 I’m hosting a Listening Forum at the Atlantic City train station next week.

🗓️ Come chat with me and the NJ TRANSIT operational team on April 14th at 3 PM!

Sorry to hear this. The new vehicles are on the way, but in the meantime, please report these occurrences to Customer Service whenever you can so they can flag them with the garage maintenance team: bit.ly/3IjG1Lp

Last chance! Take the short survey before it closes tonight:

🚌Bus: bit.ly/4bSzSRN
🚂Rail: bit.ly/4bSmkFW
🚋Light Rail: bit.ly/410Jq8d
🚐Access Link: bit.ly/3O63vaf

ℹ️For more info & for surveys in Spanish, visit njtransit.com/actionplan

NJ TRANSIT New Jersey Public Transportation Corporation - The Way To Go

🙏Thank you to everyone who joined the Virtual Listening Forum this week!

Your feedback will be shared with NJ TRANSIT leadership to help improve your experience.

Don’t forget to take the short survey online — it’s open through Monday night! 👉 NJTRANSIT.com/actionplan

⚠️ My final Virtual Listening Forum session starts soon!

Join us at 9 AM and share your feedback to help us improve service on every NJ TRANSIT mode.

👉 bit.ly/4miWU9e

🗓️ The final Virtual Listening Forum is tomorrow, 4/4, at 9 AM.

Don’t miss this unique opportunity to share your feedback and help shape your NJ TRANSIT experience.

Register for priority speaking: bit.ly/4dnRB5S

ℹ️ More info: NJTRANSIT.com/actionplan

Good afternoon, Monica. Unfortunately, there is no alternative payment method. The breakdown is provided for full transparency so customers understand the specific charges and aren’t confused by the $1 surcharge. That cost is included in the final fare advertised online and is pretty much standard.

At the 3/31 Committee Meeting, I shared feedback from the Long Branch Listening Forum and some good news:

🔹New operators are in training for bus routes #831/837

🔹We’re reviewing platform signage and assessing DepartureVision needs

🔹Engineering is working to protect the accessible ramp

And don't hesitate to fill out my online survey:

🚌Bus: bit.ly/4bSzSRN
🚃Rail: bit.ly/4bSmkFW
🚋 Light Rail: bit.ly/410Jq8d
🚐 Access Link: bit.ly/3O63vaf

ℹ️For surveys in Spanish, visit NJTRANSIT.com/actionplan

NJ TRANSIT New Jersey Public Transportation Corporation - The Way To Go

⚠️ The Fall 2025 Customer Satisfaction Survey results are now live! Take a look at the insights online.

njtransit.com/surveyresults

Hi James! The action plan mentioned in the Executive Order must focus on improvements in four specific areas: cleanliness, accessibility, safety, & the digital experience. That said, there is one open-ended question where you can absolutely mention other aspects of your experience, such as service.

⚠️ The first listening forum in support of NJ Governor Sherrill’s Executive Order #16 is tomorrow, 3/31!

I'll collect your feedback and share it with the NJ TRANSIT team so they can develop an action plan to improve your experience across all modes of travel.

ℹ️ NJTRANSIT.com/actionplan

Good afternoon Monica. Could you please confirm which Ramsey you are talking about? Is it Ramsey Main Street or Ramsey 17? Thank you!

⚠️The virtual listening forum in support of NJ Governor Sherril's Executive Order #16, is next week:

🔹Tues 3/31 (6–8 PM)
🔹Thur 4/2 (6–8 PM)
🔹Sat 4/4 (9–11 AM)

It’s optional, but consider registering for priority speaking; I value your perspective!

ℹ️ NJTRANSIT.com/actionplan