CMSWire (@cmswire) Bsky - nopzon.com

Bluesky Explorer

Posts by CMSWire

AI Broke Your Content Governance — Now What? by @jakeathey Shadow content, IP risk and brand drift are rising fast. Here’s how governance evolves to keep up without killing speed. Continue reading...

10 hours ago 0 0 0 0

Stop Celebrating NPS — Start Fixing the Experience Score gains don’t mean progress if nothing changes for the customer. Continue reading...

11 hours ago 0 0 0 0

Anthropic Labs Launches Claude Design Tool for Visual Prototyping by @msophiahawley Claude Design targets designers, product managers and marketers with AI-powered prototyping, decks and marketing assets. Continue reading...

2 days ago 0 0 0 0

Conductor Launches AgentStack for Answer Engine Optimization by @domnicastro Enterprise suite brings agentic LLM apps and developer tools to AI search visibility. Continue reading...

2 days ago 0 0 0 0

Adobe Doubles Down on Agentic AI — But the Hard Work May Be the Operating Model by @domnicastro Adobe unveiled CX Enterprise Coworker at Summit 2026 — its agentic AI platform for customer experience orchestration. Continue reading...

2 days ago 0 0 0 0

10 Marketing and Corporate Buzzwords That Belong in the Trash Buzzwords like “alignment,” “insights” and “thought leadership” don’t clarify thinking — they hide it. Here’s why they need to go. Continue reading...

2 days ago 0 0 0 0

Stop Blaming AI: Why Your Customer Service Experience Feels Broken Efficiency isn’t the enemy of empathy — bad system design is. Continue reading...

2 days ago 0 0 0 0

So Long, Treasure Data. Welcome, Treasure AI by @domnicastro The CDP vendor unveiled an AI-native platform and conversational workspace designed to automate enterprise marketing workflows. Continue reading...

2 days ago 0 0 0 0

Why the CMO Job Is Being Rewritten in Real Time — and How to Land on the Right Side by @zimanaanalytics Budget pressure, AI demands and shrinking tenure are reshaping the CMO role. Here's what marketing leaders can do to stay ahead in 2026. Continue reading...

5 days ago 0 0 0 0

Salesforce Agentforce Contact Center Review: Strengths, Gaps and How It Compares to Rivals Salesforce Agentforce Contact Center unifies CRM, AI and workflows — but is the complexity worth it? A deep dive with analyst and expert perspective. Continue reading...

5 days ago 0 0 0 0

Advertisement

Marketing Org Charts Were Built for Channels. AI Just Made That Obsolete As AI takes over execution, marketing teams must shift from channel ownership to system orchestration — or fall behind. Continue reading...

5 days ago 0 0 0 0

Your Marketing Strategy Is Just Boring All the dashboards in the world can’t fix forgettable marketing. Here’s why relevance, ease and distinction matter more than ever. Continue reading...

5 days ago 0 0 0 0

At Canva Create, the Company Declares Its Design-Tool Era Is Over by @domnicastro Canva says AI 2.0 is its biggest launch since 2013. For CX and marketing teams, the pitch is simple: start and end your creative day in one place. Continue reading...

6 days ago 0 0 0 0

Twilio Launches Flex SDK, Salesforce Voice Integration to Unify CCaaS and CPaaS by @domnicastro Twilio Flex is now embeddable. A new SDK, Salesforce Voice GA, and consumption-based pricing target AI-scale contact center deployments. Continue reading...

6 days ago 0 0 0 0

What Mickey Mouse and Taylor Swift Get Right About Customer Experience Automation is accelerating—but most brands haven’t defined what their experience should feel like. Continue reading...

6 days ago 0 0 0 0

Emotional Metadata for Martech: How Do You Feel About It? by @jmmoran12 Marketers obsess over data. Few tag for emotion. That gap is starting to matter more than ever. Continue reading...

6 days ago 0 0 0 0

The Chief Customer Officer Isn’t Just a Voice of the Customer Anymore In 2026, the CCO owns outcomes, not sentiment—connecting systems, teams and AI to deliver measurable customer performance. Continue reading...

1 week ago 0 0 0 0

Reddit's Rise in AI Citations: What Marketers Must Know About AEO Strategy by @zimanaanalytics Reddit is shaping AI answers — and brand perception. Here’s how AEO strategies must evolve to track, influence and compete in community-driven discovery. Continue reading...

1 week ago 0 0 0 0

The Experience Orchestrator: Where Enterprise Architecture Meets AI Driven CX Without journey-first design, AI lacks the context to deliver meaningful customer interactions. Continue reading...

1 week ago 0 0 0 0

3-Step Playbook for Aligning CX, EX and Business Outcomes Journey-led leaders are replacing siloed metrics with synchronized performance models that scale. Continue reading...

1 week ago 0 0 0 0

Advertisement

Pantheon Launches Next.js GA, Eyeing AI Agents and the Future of Web Infrastructure by @domnicastro Pantheon's Next.js hosting is now generally available — and the company is positioning the launch squarely at the AI agent-driven future of web infrastructure. Continue reading...

1 week ago 0 0 0 0

Webflow Opens Next-Gen CMS to All Customers — and Bets Big on AI Search Visibility by @domnicastro Webflow's next-gen CMS is now live across all plan tiers. The bigger question: can its new AEO product back up the AI search visibility claims? Continue reading...

1 week ago 0 0 0 0

Record-Low Sentiment Is Rewriting the Customer Experience Playbook With consumers bracing for tougher times, spending slows and expectations shift. Experience leaders need a new strategy—fast. Continue reading...

1 week ago 0 0 0 0

Your Customer Journey Map Needs a Rewrite (Or a Bonfire) The Digital 2026 Global Overview Report shows customers aren’t following your map anymore — they’re building their own across platforms. Continue reading...

1 week ago 0 0 0 0

HubSpot Launches AEO & Expands AI Agents in Spring 2026 Spotlight by @domnicastro New tools aim to help go-to-market teams build awareness, grow revenue and scale support with business-specific AI context. Continue reading...

1 week ago 0 0 0 0

Three CX Blind Spots. One Big Problem: No Momentum. If your growth in customer experience resets every quarter, this is why. Continue reading...

1 week ago 0 0 0 0

You Bought a Customer Data Platform. Did You Build for It? Without identity, governance and ownership, the platform never had a chance. Continue reading...

1 week ago 0 0 0 0

Advertisement

Your Operating Model Is Breaking Your Customer Experience Leaders who manage customer interaction—not just demand—turn experience into a revenue system. Continue reading...

1 week ago 0 0 0 0

End of the Price Game: What Marketers Must Do Next by @gregkihlstrom Consumers are rewriting loyalty rules. Value, not price, now decides who stays in the cart. Continue reading...

1 week ago 0 0 0 0

When Infrastructure Becomes Strategy: How One Agency Bet its Entire Business on One Platform and Grew 3X How Composite built a 3x enterprise portfolio, cut delivery time from months to weeks, and grew entirely on referrals — by going all-in on Webflow. Continue reading...

1 week ago 0 0 0 0