Atlassian recently announced updates to how we use eligible customer data so we can deliver improved AI experiences for all customers. We designed this change with your security and privacy in mind - giving you control over your data contribution with new in-app settings and strengthening our existing privacy-preserving measures - so you can adopt AI confidently. These changes are reflected in our customer terms and will go into effect on August 17, 2026.
As part of this change, we are:
Updating how we use metadata and in-app data to improve apps and AI experiences for all customers.
Introducing new data contribution settings in Atlassian Administration, so you can manage your organization’s contributions.
Note: Initially, these settings will apply to data in Jira, Confluence, and Jira Service Management, including data in your Atlassian Platform apps (Rovo, Home, Teams, Projects, Assets, Goals, Analytics, and Administration).
Strengthening our existing privacy‑preserving measures
Data contribution default settings follow the highest active plan in each Atlassian cloud organization.
Some Atlassian cloud organizations are excluded from data contribution due to their compliance requirements, so default settings are not available.
If your Atlassian organization has an active Enterprise plan, you can opt-out of metadata contribution.
If your Atlassian organization’s highest active plan is Free, Standard, or Premium, metadata contribution is always on, and you’re not able to opt-out.
All metadata is de-identified and aggregated before it is used to improve apps and experiences for all customers. We remove information that directly identifies individuals, such as name and email addresses.
You can learn more about what metadata is, how it's protected, and how it's used in the documentation.
New policy from Atlassian:
Unless you opt out by August 17th 2026, data from Jira and Confluence will automatically be used for AI training. Some data cannot be opted out at all on some plans.
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