Thank you, @nostarchpress.bsky.social!
Whatever you did, your website now seems to be performing as intended. I greatly appreciate it.
Now, if you could maybe give us accurate release date information...
I sent an email to No Starch Press's customer support to report all the stuff I've been complaining about. I got an automatic acknowledgment of ticket creation, but nothing else. I will charitably assume they are working the problem.
Now my cart on the @nostarchpress.bsky.social website includes the "X"'s that SHOULD let me delete items, but they don't work. I'm sure we're all surprised.
The cart now also includes small text boxes where I can change the quantity of each item. They don't work either.
There's even a dead link to "log into your account" on the nostarch.com/about_ebooks... page.
So, to sum up: the only way you can see what you've already bought or download a purchased e-book is to look like you're buying something new.
Nice.
"View cart" doesn't work either... and there's no option to delete anything from your cart.
The login button doesn't even appear when you put something in your cart. You have to click "Checkout" before a login prompt appears.
Pretty strong message...or a pretty big coding error.
Lots of chrome for the @nostarchpress.bsky.social @humblebundle.com , but I already own almost all of those books (in some cases, multiple versions). I want to see if my March e-books are available on my accounts page yet, but I can't.
I waited a few days for this to clear up, but I guess it's not.
My primary browser is Firefox, but the same lack of ability to log in and see my account page happens in a Chromium-based browser, too.
Not very hospitable for long-time customers.
@nostarchpress.bsky.social First my preorders are released well past their posted dates, now I can't even LOG IN to see the files of the books I've bought?
Where'd my login prompt go? I don't think I'm blocking scripts...is it just me? Recent, too.
“Danish citizens are organising a huge boycott that includes cancelling planned holidays in the US, cancelling subscriptions to on-demand services based in the US & more generally, recommending the use of EU services instead of those provided by American platforms.”
So, same as Canadians.
The reality is that 2024 was a fundamental test of the moral character of the nation and we failed spectacularly. We’re living with the consequences now. Maybe we improve. I hope so.
...got the world's most expensive collection of used laptops and Aeron chairs to show for it.
That's the answer to the following question:
How do you destroy the biggest net worth in the world in under three years, and have very few physical assets to show for it?
He may as well have bought US $75bn of NFTs of dogs playing poker. Would have done less damage to his other assets.
I usedto go to Twitter to name & shame bad online retailers, but I refuse to use that service any longer - or use that stupid single-letter name given to it by the walking billionaire ego that purchased it, just to get another billionaire (or perhaps he isn't) oligarch elected President.
I STILL haven't gotten the answer to this simple question:
When will you make the ebook I've pre-paid for available for me to download?
It seems like a pretty straightforward question to a publisher/bookseller, but even after an hour in chat plus an email from a manager, I still don't know.
I have two preorders outstanding from Informit.com. Once I complete those orders, I'm not sure what I'll do. 50% off a book (and technical books have gotten grossly more expensive in the last four years) can overcome a lot of bad service.
I think I'm more annoyed by their neglect of customers.
I'm sure I'm not talking to a chatbot in Informit.com's order management service department, because the answers are contradictory, change, and the service is generally horrible.
A computer might do better...maybe.
Anyway, others are enjoying the book I ordered...but not me.
Why do I still buy books from Informit.com? Well, I really like them, most of the time, and I often buy e-books, even pre-orders, on sale.
Is it worth the hassle? I'm coming to doubt it. Customer service quality has declined drastically since they went from email communication to live chat.
For the last 2-3 years, every time I pre-order an e-book from Informit.com / Pearson, it's never available for download unless I first contact their order management support. Their posted release date information is always wrong, and the Kindle store always has them available first.
...and I still didn't get the information I wanted. They have no idea why my book isn't yet available, nor when they'll be able to tell me it's release date.
The support person I chatted with didn't seem to understand how ebook purchases - or even e-books themselves - work.
I wonder why, when I pre-order an ebook from the Pearson website Informit.com, it's never available on their posted release date, and Amazon.com always has them ready for instant download before the publisher does.
I tried a chat session with an order mgmt rep yesterday - for an hour.
JUST IN: The Virginia Senate has approved a constitutional amendment to enshrine abortion rights.
The Virginia House already did this on Wednesday.
It's official: there'll be a referendum later this year on the issue.
I was trying to log into the IBM website just now. Unfortunately, my authenticator code isn't working.
To reset it, IBM tells you to contact its Helpdesk. Unfortunately, the Helpdesk requires you to log in with your IBM account to get assistance...
...which I can't do (Go to 10)
As if there were 10,000 Maniacs.
Someone else who remembers Don and David Was (or Were)!
I also once hurt my self in elementary school art class. We were making mobiles by taping exacto knifes to the table, and turning styrofoam cups against the knife to make spirals, circles. Etc.
I ran out of cups, so I stood up and reached across the table…stabbing myself in the thigh with the knife
I was later put in a remedial gym class, after a number of other, similar incidents.
I got better.
I was leaning back in a chair as a child - maybe seven years old - balancing on the chair’s two back legs. Of course, I lost my balance and fell backwards…smacking the back of my head directly against the metal frame of my bunk bed. I didn’t know I’d hurt myself until I saw blood all over my bed.
Any benefits of AI Agents to customer service seem to have all accrued with the sellers, not the customers.
I’ve completed similar transactions with a simple email, but Informit.com is now funneling customers through chat sessions for order support. Not an improvement. Must be the low bidder.