A Study on Customer Support Team Configuration and Service Quality in Financial Services Enterprises A Study on Dispatcher Scheduling and Service On-Time Rate in Urban Public Transportation Systems A Study on the Impact of Member Mobility on Research Output in University Research Teams Authors Matthew R. Collins1, Daniel T. Harris2, James A. Wilson3* Affiliations Melbourne School of Engineering, The University of Melbourne, Parkville, VIC 3010, Australia Corresponding author: james.wilson@unimelb-placeholder.edu Abstract Customer support teams play a crucial role in ensuring service quality in financial services enterprises, and the rationality of their staffing directly affects customer experience. This study analyzes the relationship between staff size and service quality indicators, focusing on the configuration characteristics of customer support teams. Based on 18 consecutive months of operational data from the customer support center of a financial services enterprise, the sample includes 96 service teams, 2,430 customer service personnel, and over 3.2 million customer service records. Service quality is measured by average response time, first-time resolution rate, and customer satisfaction score. A generalized 1 configuration variables on service quality customer service team is controlled withi A Study on the Relationship between Labor Structure and Production Efficiency in Overseas Factories of Multinational Manufacturing Enterprises Authors Sebastian Weber1, Lukas Schneider2, Johannes Müller3* Affiliations Department of Civil, Geo and Environmental Engineering, Technical University of Munich (TUM), 80333 Munich, Germany *Corresponding author: johannes.mueller@tum-placeholder.edu Abstract Public transportation systems have high requirements for service on-time rate, and the rationality of dispatcher scheduling directly affects operational stability. This study analyzes the relationship between dispatcher scheduling and service on-time rate. The stud…

Someone went to the trouble of creating 5 fake OSF accounts today, linking to 5 fake ORCID accounts, and generating 5 fake papers to submit to SocArXiv, with fake author and emails. Dude, if you are reading this, I hope you get the help you need (or a better job).

Excited to share that my new book (w/ Xiang Zhou), Causal Mediation Analysis, is now out from CUP.

Order at tinyurl.com/3hspt6em with discount code CMA2025.

Includes software for Stata and R, available here: causalmedanalysis.github.io.

Thanks to everyone who helped make this happen.

Nordic ESPAnet Early Career Seminar!

Opportunity for Doctoral students and Postdocs to discuss their work, in an environment tailored to quality feedback.

Organised at @sofi.su.se and keynotes by @cassandraengeman.bsky.social and @janhelmdag.bsky.social

More info: espanet.org/nordic-semin...

👇🏻

ok my hot take: 1) a sign of civilization’s decline, 2) gimme a tweed one and i’ll join in

wait what is this? something to look out for?

Ayla, 21, utvisas ensam till Iran – resten av familjen får stanna

Min besvikelse över att framträdande Socialdemokrater inte högljutt protesterar (och ångrar beslutet) över att dessa utvisningar fortgår är monumental. special.aftonbladet.se/story/L40VBP

Explainers & tutorials are a great way to criticize current practices with a positive twist. Tailoring them to a specific substantive (!) subfield can greatly increase uptake. Forget about novelty; if some statistican said sth in the 70s but no one was around to hear it, say it again.>

Is social media dying? How much has Twitter changed as it became X? Which party now dominates the conversation?

Using nationally representative ANES data from 2020 & 2024, I map how the U.S. social media landscape has transformed.

Here are the key take-aways 🧵

arxiv.org/abs/2510.25417

A widely held view is that the Gini coefficient is not decomposable by subgroups. This paper proposes an axiomatic framework that ensures well-behaved within and between-group terms under which the Gini is decomposable with a novel and unique formula. buff.ly/XdnzG6F

Big congratulations to @zethis.bsky.social, whose doctoral thesis has now been published! Outstanding work. And it is almost as thick as Tolstoy's War and Peace...

Tack Arvid!

Indeed! Thanks to the Swedish Research Council for Health, Working Life and Welfare, Forte 🙏🏻 w/
@pengzell.bsky.social

Just FYI if you are not familiar with Academia, it is at least 50% this

Causal Mediation Analysis Cambridge Core - Research Methods In Sociology and Criminology - Causal Mediation Analysis

Something to look forward to 🤩: www.cambridge.org/core/books/c...

Applications Are Open for Two Postdoctoral Positions at the GC CUNY Stone Center - Stone Center on Socio-Economic Inequality The Stone Center on Socio-Economic Inequality is seeking applicants for an eighth cohort of postdoctoral scholars. These full-time, two-year positions will begin in August 2026.

Applications are open for our postdoctoral scholars program! These 2-year positions start in Aug. 2026 and are based at the GC CUNY Stone Center. One is focused on #mobility and #poverty, the other on #wealth and/or wealth inequality. Apply by Nov. 3!
#EconSky #Sociology #PoliSciSky
bit.ly/40TZR6J

🚨Multigroup Kitagawa-Blinder-Oaxaca decomposition working paper out!

Extending KBO decomposition for more than two groups by relating group prevalence and estimated coefficients to the sample average - as well as other juicy meth discussions 😎

Joint work together with @rnieuwenhuis.bsky.social

With the Inequality Cluster, Alex Ludwig (EUI Economics), Francis Vella (Georgetown U), and I organize a one-day conference on Social Mobility. www.eui.eu/events?id=58.... Looking forward to welcoming speakers @pengzell.bsky.social @xisong.bsky.social, Jo Blanden, Kjell Salvanes and Mikael Lindahl>

And the 1st Replication Award of the Academy of Sociology goes to..

Sergio Lo Iacono, Wojtek Przepiorka, Vincent Buskens, Rense Corten, Marcel van Assen, and Arnout van de Rijt

for "The competitive advantage of sanctioning institutions revisited: A multilab replication"

#AkadSoz25 #sociology

1/

Vacancies Jobs and Vacancies at INET Oxford, The Institute for New Economic Thinking at the Oxford Martin School, University of Oxford

Join us at INET Oxford (@inetoxford.bsky.social)! I'm hiring one post-doctoral researcher and three research assistants in the field of inequality, social policy, and social mobility to join our research team. Deadline: October 24. Read more and apply: www.inet.ox.ac.uk/vacancies

Just because an LLM can produce a report with various figures & charts doesn't mean it is good at statistics.

Because good statistics is not about producing code.

It's about deep knowledge of study design & conduct. In my opinion, 95% of all data science problems come from poor questions & design.

Just give me the grade I know I deserve YouTube video by Study with J

Ok, this is actually dope. First real solution I’ve seen to ensuring human writing in the age of LLMs.

Maybe the college essay isn’t dead after all?

youtube.com/shorts/AhA1l...

@ifau.bsky.social utlyser forskningsbidrag 2025! Ansök senast 15 september om medel för projekt inom arbetsmarknad eller utbildning. Totalt ca 5,6 miljoner kr delas ut.

👉 Läs mer och ansök: ifau.se/Forskningsbidrag

#forskning #utbildning #arbetsmarknad #IFAU

hear hear!

Luxembourg is going to be unstoppable. The world better get ready for Bouneschlupp and Kniddelen

Job alert! Join us at @nuffieldcollege.bsky.social as a postdoctoral fellow to work on your own research for three years. #sociology

Soon to open offer for a *funded* PhD to study child poverty dynamics at @demosocupf.bsky.social @upf.edu If you have an interest in quantitative methods, social policy and child poverty this may be for you! Feel free to reach out for enquiries

You cannot be truly creative if it is not safe to fail.

Yet modern academic science requires constant short term success.

To survive, you must win grants & 'deliver' on those grants by publishing lots of papers.

That leads to a culture of low risk, iterative research oversold as 'groundbreaking.

Voices from INEQ 🔊
"In bester Gesellschaft" is a podcast co-created by INEQ. In episode 6: Wealth @franziskadbacher.bsky.social joins the discussion.
🎧 Listen (in German): short.wu.ac.at/ineq_podcast_06
#INEQ