"The key to radio's future does not lie, as so many broadcasters seem to think, in doing more cheaply what television can do...Rather the key to radio's future lies in another direction: doing the things that television cannot do." File under: unheeded advice, 1952. www.nytimes.com/1952/06/01/a...
I love my Tree Runners. I don't care that Allbirds fell out of fashion, I just love wearing them anytime it's warmer than 70 degrees outside. And now you're telling me I won't get to have Tree Runners anymore because they're just going to be an AI infrastructure company now?
I was building custom content management systems for clients from 2000 until 2003—when WordPress came out. No CMS is perfect, but WP's been as close as possible to a perfect solution for probably 9 out of 10 projects I've worked on over the past 25 years.
Why does the internet feel like it’s getting worse every single day, and why does it feel like the political landscape is getting worse in response?
74% of customers will only answer five questions or less In surveys. 70% of people abandon surveys before they finish them.
Read more 👉 https:// lttr.ai/Ap4pa
#podcast #customerservice #userexperience
WordPress's massive developer community means you're never locked into a single developer or agency.
Read more 👉 https:// lttr.ai/Ap4oI
#wordpress #nonprofit #webdevelopment
The designers who will thrive aren’t the ones who can generate 50 mockups in an hour. They’re the ones who can look at those 50 mockups and ask: “But does this actually solve a human problem?”
I've been having a lot of conversations with clients lately about when to move a user to a new page and when to use a modal, so I love this great cheat sheet on the subject from Smashing Magazine.
Good advice on setting boundaries, changing the feedback culture, and reclaiming agency as any kind of designer or developer (not just UX).
Research consistently shows that stakeholder satisfaction increases with adequate project timelines and collaborative processes.
Read more 👉 https:// lttr.ai/Ap2b4
#agiledevelopment #webdevelopment #nonprofit
A FEMA official has repeatedly claimed that he can teleport.
The Cost of Poor CX: Why Businesses Must Rethink Customer Journeys to Survive 2025
Read more 👉 https:// lttr.ai/Ap2a5
#CustomerService #Podcasts #NetPromoterScore
Mission-driven organizations that embrace collaborative strategic transformation see dramatic improvements in their ability to achieve organizational goals while staying true to their values.
Read more 👉 https:// lttr.ai/Ap2V3
#webdevelopment #nonprofit #userexperience
Here's a case study from our archives: a large company's web presence had sprawled into 21 separate web properties over the course of ten years. We discovered a surprisingly mundane reason behind the drift...
Read more 👉 https:// lttr.ai/ApwHh
#webdevelopment #marketing
CVS discovered seniors were valuable customers, then had to tell many of those same customers their local store was closing anyway.
Read more 👉 https:// lttr.ai/Aptsw
#podcasts #customerexperience #customerservice
According to Grassi's 2024/2025 nonprofit survey, 73% of respondents said demand for their programs and services has risen in the past 12 months, with just 4% reporting a decrease
Read more 👉 https:// lttr.ai/Aptlt
#nonprofits #webdevelopment #websitedevelopment
72% of nonprofit projects experience delays in the approval process, with each stakeholder group contributing an average bottleneck duration of 2-7 days.
Read more 👉 https:// lttr.ai/AprWT
#webdevelopment #nonprofits #userexperience
"Even though there have always been threats to openness on the web, the stakes have never been higher than they are this time."
"Overnight, our typical internet usage changed. Upstream video is now part of everything from going to school, talking to doctors, and shopping. We don’t even think twice about FaceTiming, nary a thought about what network we are using, Wi-Fi or 5G."
"...what does it mean to age well, professionally, in a city built on work? What comes after the job that once defined you? For a growing number of people in their forties and fifties, the answer is to become a therapist or coach."
"But vibe coding is not generative UI (genUI). The difference is about who makes the decision to build an interactive system or component. This distinction gets blurry in practice, and that’s exactly why it’s worth defining carefully."
"In these situations, AI does not resolve the underlying problem. It functions as a compensating layer. One that increases cost without improving clarity."
Instead of “responsive design,” say “works perfectly when donors use their phones.” Instead of “CMS,” say “lets staff update content without calling expensive developers.”
Read more 👉 https:// lttr.ai/Apl30
#nonprofit #webdevelopment #userexperience
Academic research shows burnout recovery typically requires 14 months to 2 years—far longer than most organizations can afford during critical transformation initiatives.
Read more 👉 https:// lttr.ai/Aplxi
#nonprofit #webdevelopment #userexperience
Wikipedia leadership has been on podcasts and in the broader press making great distinctions between "machine learning" tools that can actually help the platform improve quality, vs. LLMs that rogue editors are using to wishcast ideas into existence.
Nonprofit organizations with integrated donor management see 29% higher retention rates.
Read more 👉 https:// lttr.ai/Aphcn
#nonprofit #webdevelopment #crm
Modernizing your content operations requires a workflow where good people can make updates without committees and gatekeepers turning every small change into a project.
Read more 👉 https:// lttr.ai/AphTx
#webdevelopment #webcontent #contentoperations
Hasan Syed's 2013 experience with British Airways perfectly illustrates how good UX can coexist with terrible CX.
Read more 👉 https:// lttr.ai/AphTf
#CustomerExperience #UserExperience #Podcasts
