Part 3 of our scam aware series: Doorstep scams
Some scammers knock on doors pretending to be energy officials, pressuring you to switch suppliers or share personal details. If someone claims to be from Ofgem, that’s a red flag — Ofgem never visits homes.
HEADLINE: Are you owed credit on your energy bill?
Do you have credit on your energy account?
It's good to learn how account balances work, why it might be a good idea to build up credit and how to get a refund if you think your current or previous supplier owes you money.
You can find out more here: https://ow.ly/wx3q50Yvcup
🚨 Tampering with your meter is illegal and could be dangerous.
Discover the signs of meter tampering here: https://ow.ly/4Eh750Yvcrb
Illustration warning to protect yourself from energy scams with a person showing an Ofgem ID badge and another person thinking with a question mark.
Scammers are posing as Ofgem to steal your info.
✅ Ofgem won’t sell you energy
✅ Won’t ask for bank details
✅ Won’t show up at your door
Got a dodgy message? Stop. Check. Protect.
📞 0300 123 2040
📧 report@phishing.gov.uk
🔗 Tap our link in bio for more.
HEADLINE: Get help from your supplier: Sign up to the Priority Services Register
The Priority Services Register is a free service designed to provide additional support to people that might need it 🤝
By joining, you can receive tailored assistance from your energy supplier to meet your specific needs.
Learn more: https://ow.ly/jSZY50YsRr9
Part 2 of our scam aware series: Digital scams
Scammers often send emails that look official but aren’t. Check the sender - real Ofgem emails end @ofgem.gov.uk and genuine branding won’t look stretched or blurry. If it feels rushed or suspicious, stop and don’t click.
Checklist for moving home includes notifying electricity and gas suppliers 48 hours in advance, reading meters on moving day, and providing an email for the final bill.
🏠 Moving home can be stressful, but don't forget about your energy supplier!
Give notice, read meters, and provide a forwarding address to avoid issues.
Tap our link in bio for more.
Do you know how much you're spending when you cook dinner or put a wash on?
We've broken down the average usage costs of popular appliances based on the 1 April 2026 price cap level.
HEADLINE: Check on friends and family
Let’s help each other to be #EnergyAware – do you have friends, family or neighbours who might need:
🟠 Extra support in a power cut
🟠 Help to avoid energy scams
🟠 Energy saving home improvements to keep them safe and warm
Think about how you can offer support.
HEADLINE: Get help tackling energy debt
Have you fallen behind on paying your energy bills?
🟠 Free debt advice here https://ow.ly/Iz7150YsRlN
🟠 Check your eligibility for extra support here https://ow.ly/ye9950YsRlI
🟠 Find out about grants available to pay off debts here
https://ow.ly/vfvB50YsRlM
TEXT: How you're protected when energy firms collapse PIC: Man sat on a chair with a cat on his lap on the phone to an advisor
If your energy supplier has stopped operating, don't worry.
✅ You'll be transferred to a new supplier
✅ You'll see no disruption
✅ Your credit is protected
Tap our link in bio for more.
TEXT: Help for families Helping you be #EnergyAware
Did you know, you might be eligible for help from the government's Household Support Fund?
You can apply through your local council for financial support with essentials including utility bills
Visit your council’s page to find out more ⬇
https://ow.ly/kawj50YsQWi
Wholesale energy costs affect what you pay on your energy bill.
Our latest blog breaks down what wholesale prices are, what gas means for your electricity and how the energy price cap protects households.
🔗 Learn more: https://ow.ly/gQKM50YCcV3
On 1 April, the energy price cap went down 📉
We know recent events in the Middle East are causing uncertainty.
The lower cap is fixed until the end of June, helping protect households from higher bills during this time.
Learn more 👇
PIC: Illustration of a person in an apron holding a coffee cup, standing at the entrance of a coffee house with menu boards inside. TEXT: Does your business have fewer than 10 employees and turns over less than £2 million?
Is your business a microbusiness?
If so, you may be eligible for microbusiness support.
Tap our link in bio for more.
Stay one step ahead of scammers this April Fools’
Part 1 of our scam aware series: Impersonation Scams
✅ Ofgem won’t sell you energy
✅ Won’t ask for bank details
✅ Won’t show up at your door
📞 0300 123 2040
📧 report@phishing.gov.uk
🔗 Tap our link in bio for more
The price cap will fall today by 6.6% (1 April 2026). This will be a decrease of around £10 per month for an average household on a supplier's standard default tariff.
The quarterly energy price cap will fall by 6.6% from today (1 April 2026).
This will be a decrease of around £10 per month for the average household.
This is a cap on energy unit price plus standing charge, not a cap on total bills.
More ⬇️
https://ow.ly/6ijm50YACSk
TEXT: Advice for renters
If you rent and are responsible for paying your energy bills, your landlord or letting agent cannot unreasonably prevent you from switching suppliers.
👉 Learn more: https://ow.ly/bNyL50YsRai
#EnergyBill
TEXT: Understanding your energy bill. Helping you be #EnergyAware
Checking your bill is an important part of being informed, in control and #EnergyAware.
Take a look and check your details are correct.
If you think you’ve been charged incorrectly, contact your supplier.
You can find more information here ⬇️
https://ow.ly/h0p250YsQRR
So much of staying on top of your energy bills comes down to keeping in touch with your supplier.
Keeping your details up to date and reaching out early can unlock support, flexible payments, and better deals.
Staying connected can save you money.
Illustration warning to protect yourself from energy scams with a person showing an Ofgem ID badge and another person thinking with a question mark.
Scammers are posing as Ofgem to steal your info.
✅ Ofgem won’t sell you energy
✅ Won’t ask for bank details
✅ Won’t show up at your door
Got a dodgy message? Stop. Check. Protect.
📞 0300 123 2040
📧 report@phishing.gov.uk
🔗 Tap our link in bio for more.
An elderly woman consulting a professional at a desk. TEXT: Help paying your bill
There are many different schemes in place to help you pay your energy bills, as well as benefits, grants and help offered by the government and energy suppliers.
To see if you qualify for support, click here ⬇️
https://ow.ly/cCGJ50YhEyl
If you’re in debt your supplier has to support you to get on top of your payments.
You can find info on the protections in place for customers who owe money here: https://ow.ly/ElkJ50Yr6ET
Myths about net zero and the power grid can cause confusion.
Read an article from Ofgem’s Deputy Director for Strategic Planning and Connections explaining the facts, what’s changing and how the grid supports Britain’s energy transition:
https://ow.ly/Bf4H50Yy2ee
HEADLINE: Who is my energy supplier? And what can they help me with?
Your supplier is a good first point of contact for any questions or issues you have with your energy bill.
You can find out who supplies your energy here: https://ow.ly/330Y50YhFvo
HEADLINE: Complaining to your energy company
Your energy supplier should be your first point of contact if you have a problem with their service – they must have an adequate complaints process.
For advice on how to contact them and get the support you need, look here: https://ow.ly/CJ2g50YhFqX
Non-domestic energy supplier, Farringdon Energy will pay £525,000 and its director has agreed to resign for serious and persistent mismanagement that led to customers being overcharged.
Non-domestic energy supplier, Farringdon Energy will pay £525k and it's director has agreed to resign for serious and persistent mismanagement that led to customers being overcharged.
Read more about our investigation here https://ow.ly/LH3o50YwIFn
TEXT: Ofgem's energy consumer satisfaction survey results: - Overall supplier satisfaction remains stable at 81%. - Customer service satisfaction remains at an all time high at 77%. Ofgem will do more to drive better support and outcomes for customers
New results from Ofgem’s Energy Consumer Satisfaction Survey:
✅ Overall supplier satisfaction: 81% (stable)
✅ Customer service satisfaction: 77% (all‑time high)
We want to do more to improve support and outcomes for customers.
More: https://ow.ly/XNay50YwI3b
HEADLINE: 3 top tips for reducing your lighting bill
Three top tips for reducing your lighting bill:
↔️ Swap out your incandescent filament bulbs with modern LEDs, CFL or halogens
🌆 Turn off the lights when no one’s in the room
💡 Motion sensors are a great way to ensure you are only using lights when you need them
🔋 kW vs kWh 🔋
What's the difference?
Watch our explainer video to find out.
