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Posts by Chad S. White

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Campaign design is constantly evolving. Join Zeta Global’s design experts for this Apr. 29 webinar as they discuss current #digitalmarketing design trends, share their favorite campaigns, and highlight opportunities for marketers to be more impactful >> zetaglobal.zoom.us/webinar/regi...

6 days ago 2 0 0 0
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I like Fandango's playful use of emojis in their subject lines. It's a hint at what the biggest opener is each week, which the preview text reveals. #emailmarketing #digitalmarketing

1 week ago 0 0 0 0
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The Last Word on March 2026: A roundup of #digitalmarketing and #emailmarketing articles, posts, and social buzz you might have missed last month… www.emailmarketingrules.com/the-last-wor...

1 week ago 0 0 0 0
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2026 Digital Marketing Lookbook | Zeta Explore 20 standout campaigns and the top digital marketing trends shaping 2026 in this exclusive lookbook from Zeta.

Zeta Global’s third annual Digital Marketing Lookbook chronicles the latest design trends and spotlight 20 standout campaigns from among the tens of thousands our Creative Services team reads each year. Check them out >> zetaglobal.com/resource-cen... #digitalmarketing #emailmarketing

2 weeks ago 0 0 0 0
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The Email Marketing Argument You Need to Win This Year Give customers a choice—and prove it drives retention, trust and long-term revenue more than another campaign ever could.

Being empathetic is hard. Here’s a dramatization of how you might respond to your boss if they’re not seeing the value in providing a Mother’s Day opt-out option. www.cmswire.com/digital-mark... #emailmarketing #digitalmarketing

2 weeks ago 0 0 0 0
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This is among my favorite reviews I've ever gotten for "Email Marketing Rules"! Read it for yourself >> www.amazon.com/dp/B0BXLTF4N...

2 weeks ago 1 0 0 0
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Retail Loyalty Program Fundamentals for 2026 | Zeta Avoid common retail loyalty program mistakes and learn five fundamentals to boost retention, personalization, and long-term customer value.

5 Loyalty Fundamentals Retail Brands Should Focus on Right Now

1. Know the difference between frequent and loyal customers
2. Collect meaningful data and use it faster
3. Make loyalty consistent across the experience

See all 5 >> zetaglobal.com/resource-cen... #digitalmarketing

2 weeks ago 0 0 0 0
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Organizations scaling from mid-market to enterprise often discover their email marketing tools, processes, and team structures need to be rebuilt from the foundation up >> knak.com/blog/what-ma... #emailmarketing #digitalmarketing

3 weeks ago 1 0 1 0
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Tested this in acquisition emails. Concise copy cut open rates by 15% but tripled conversions. Respecting time filters for buyers. Bloated creative nurtures browsers.

3 weeks ago 1 1 0 0
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9 Ways to Improve Marketing Messaging Performance | Zeta See 9 proven strategies to improve marketing messaging, increase engagement, and drive higher conversions across email, SMS, and digital.

Concise, value-driven messaging consistently outperforms bloated creative because it respects time, sharpens intent, and drives faster decisions. Here are 9 ways to achieve this >> zetaglobal.com/resource-cen... #emailmarketing #digitalmarketing

3 weeks ago 2 0 1 0

There's a Spanish expression/meme I love: "no tengo pruebas, pero tampoco dudas".

I use it in English as "I have no data, yet I have no doubt".

Go forth and evangelise this expression with me.

3 weeks ago 10 3 0 0
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Gmail’s “Manage Subscriptions” functionality aims at decluttering inboxes, but it is hampered by flaws that limit its usefulness for consumers, while arbitrarily punishing some marketers. Here’s how to adapt >> zetaglobal.com/resource-cen... #emailmarketing #digitalmarketing

1 month ago 0 0 0 0
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Great news! I got confirmation from Marcel Becker at Yahoo Mail that the elliptical truncation of subject lines was indeed a bug and has now been fixed. Thanks, Yahoo! #emailmarketing

1 month ago 0 0 0 0
Email accessibility mistakes still breaking UX in 2026
Email accessibility mistakes still breaking UX in 2026 YouTube video by Litmus

If you missed Litmus Live, now is your chance to watch all the sessions on-demand on YouTube, including this session on email accessibility mistakes by my colleague Tylor Loposser and former colleague Lauren Castady >> www.youtube.com/watch?v=tl3q... #emailmarketing

1 month ago 0 0 0 0
Omnichannel subscribers: how to manage them better with Chad S. White
Omnichannel subscribers: how to manage them better with Chad S. White YouTube video by Litmus

If you missed Litmus Live, now is your chance to watch all the sessions on-demand on YouTube, including my session on managing omnichannel subscribers better >> www.youtube.com/watch?v=_iMz... #digitalmarketing #emailmarketing

1 month ago 0 0 0 0
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Ask Me Anything with Chad S. White: What’s Next for Email Marketing - EEC Committee Meeting This EEC Committee meeting will explore how brands are optimizing email marketing by leveraging the latest technologies available to ensure they are effectively driving efficiency and revenue growth. ...

I’m excited to join ANA members on Mar. 26 for an Ask Me Anything session. I’ll share my views on where email marketing is headed and, well, answer any questions I’m asked. Details >> www.ana.net/committee/me... #emailmarketing #digitalmarketing

1 month ago 2 0 0 0
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How AI-Generated Code Puts Your Company at Risk Think “vibe coding” is saving you time? Think again. Continue reading...
1 month ago 0 1 0 0
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Just Because You Can: Ethical Questions Every AI-Driven Marketer Must Answer AI agents can optimize almost anything. The harder question: Should they? Use this interactive ethics audit to test your team’s boundaries.

The issue of ethics in digital marketing is being supercharged by advancements in data management, machine learning, generative AI, and AI agents. Here’s an exploration to spark internal conversations and get your teams aligned >>
www.cmswire.com/digital-mark... #digitalmarketing #emailmarketing

1 month ago 0 0 0 0
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Amazon wins court order to block Perplexity's AI shopping agent Amazon sued Perplexity in November, accusing the startup of concealing its AI shopping agents.

The battle over AI browsers and agent access is just beginning ... www.cnbc.com/2026/03/10/a...

1 month ago 0 0 0 0
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The Last Word on February 2026 - Email Marketing Rules A roundup of digital marketing and email marketing articles, posts, and social buzz you might have missed during February 2026...

The Last Word on February 2026: A roundup of #digitalmarketing and #emailmarketing articles, posts, and social buzz you might have missed last month… www.emailmarketingrules.com/the-last-wor...

1 month ago 0 0 0 0
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4 Restaurant & Hospitality Marketing Trends for 2026 | Zeta Explore hospitality marketing trends for 2026 and how brands can drive loyalty without sacrificing margin.

Data, AI, and loyalty are converging to create truly individualized restaurant and hospitality guest experiences that drive measurable business impact. zetaglobal.com/resource-cen...

1 month ago 0 0 0 0
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Email Marketing Rules Visit Amazon's Email Marketing Rules Page and shop for all Email Marketing Rules books. Check out pictures, author information, and reviews of Email Marketing Rules

Today is the 3-year anniversary of the 4th edition of “Email Marketing Rules”! If you’ve reviewed it, THANK YOU SO MUCH! If you've read it and haven't reviewed it yet, please consider doing so to help guide new practitioners to solid advice. Thanks, everyone!

www.amazon.com/dp/B0BXLTF4N...

1 month ago 1 0 0 0

Some brands have a crystal clear voice and positioning.

1 month ago 0 0 0 0
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Machine Customers: The Structural Break in Customer Experience This isn’t another digital channel. It’s a shift in who — or what — makes the buying decision. Continue reading...
1 month ago 2 1 0 0
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Email Personalization for New Subscribers | Zeta Learn five data-driven strategies to personalize emails for new subscribers and maximize engagement, retention, and long-term customer value.

Early in a new subscriber relationship, many marketers struggle to create relevant emails due to a lack of data. Let’s look at 5 possibilities for profiling new email subscribers and what data opportunities are available in each case. zetaglobal.com/resource-cen... #emailmarketing #digitalmarketing

2 months ago 2 0 0 0
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Dormant Email Subscribers: Reactivation Campaigns for ROI | Zeta Learn how strategic email reactivation campaigns can revive dormant subscribers, protect deliverability, and drive measurable ROI.

Reactivation programs don’t just boost engagement metrics, they lower acquisition costs by turning existing, dormant email subscribers into high-intent customers without the expense of finding new ones. zetaglobal.com/resource-cen... #emailmarketing #digitalmarketing

2 months ago 1 0 0 0
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Web-based Yahoo Mail is suddenly cutting off the last three characters of EVERY subject line, regardless of length, and adding an ellipsis. To avoid this, consider adding three spaces at the end of your subject lines, or otherwise extending your subject lines a little. #emailmarketing

2 months ago 1 0 1 0
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Email Benchmark Report | Zeta Discover the latest trends in our quarterly email benchmark report, including key metrics, industry insights, and expert analysis.

Zeta Global’s latest Email Marketing Benchmark report shares:

📈 Performance benchmarks by industry & email type
💬 Commentary from our experts
🗣️ Discussions of latest inbox provider changes
💡 Tips on using benchmarks wisely

Free, no-form download >>

zetaglobal.com/resource-cen...

2 months ago 0 0 0 0
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The Last Word on January 2026 - Email Marketing Rules A roundup of digital marketing and email marketing articles, posts, and social buzz you might have missed during January 2026 …

The Last Word on January 2026: A roundup of #digitalmarketing and #emailmarketing articles, posts, and social buzz you might have missed last month… www.emailmarketingrules.com/the-last-wor...

2 months ago 0 0 0 0
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Is Email the Best Path to AI Commerce Dominance? Google’s Gemini bet on Gmail highlights why inbox data may be the deciding factor in who wins AI-powered commerce.

X-Factor for AI Commerce Domination May Be Access to Email Inboxes—and Google Seems to Know It >> www.cmswire.com/digital-mark... #emailmarketing #aicommerce

2 months ago 0 0 0 0