Planning on doing home improvements or building work?
Read through the Scottish Government’s Building Standards Customer Journey to find out where to start
➡️www.gov.scot/publications/building-st...
#ConfidentConsumer
There have been more reports of scam QR codes being stuck on parking meters
Rather than scanning QR codes it's safest to pay using an official app downloaded from your smartphone’s app store, or cash/card if possible
Read more➡️https://ow.ly/TQtU50YMpiw
If a trader claims to be a member of a trade association or professional body, you can verify this by contacting the association or checking their official website
#ConfidentConsumer
If you’re thinking of having work done to your property, make sure you find the right trader
Find local traders who have been approved by trading standards or who are members of professional bodies and trade organisations➡️ https://ow.ly/xzL550YMoEH
#ConfidentConsumer
TrustMark is the Government Endorsed Quality Scheme - businesses registered with them have been vetted to meet required standards, and have made a commitment to good customer service
Find out more➡️ https://www.trustmark.org.uk/find-a-tradesman
#ConfidentConsumer
There have been lots of reports of scam messages saying you may be due thousands of pounds in compensation for mis-sold car finance
Don't click links in unexpected messages - find out how to make a complaint about car finance at https://ow.ly/zBzw50YMpcL
Read more➡️ https://ow.ly/qZcG50YMpcK
Looking for a trusted trader? You can find members of trade associations such as the Federation of Master Builders via the Trade Association Forum at https://www.taforum.org/membership/member-directory/
#ConfidentConsumer
You should never feel embarrassed about losing money to a trader who has misled you or failed to carry out the work agreed. They’re the one at fault, not you
Report them to Trading Standards by calling 0808 164 6000 or visiting scamwatch.scot
#ConfidentConsumer
With products and services becoming more expensive, it's important to make sure that your consumer rights are upheld.
Find out more about your rights at https://ow.ly/4ln150YKM5m or contact the Advice Direct Scotland team on 0808 164 6000 for support on consumer-related matters. #ConfidentConsumer
Sign up for Neighbourhood Watch Scotland free alerts to receive timely local alerts about community safety and crime prevention from Police Scotland, Trading Standards and other partners.
Find out more 👇
https://www.neighbourhoodwatchscotland.co.uk/
If you’ve experienced misleading or aggressive sales practices, you can report the trader to Trading Standards by calling Advice Direct Scotland on 0808 164 6000 or visiting https://scamwatch.scot
#ConfidentConsumer
Our #ConsumerConfidence cold caller checklist may be useful for those who are worried about rogue traders or who don't feel confident dealing with cold callers
Download & print ➡️www.tsscot.co.uk/wp-content/uploads/2025/...
There have been more reports of scam QR codes being stuck on parking meters
Rather than scanning QR codes it's safest to pay using an official app downloaded from your smartphone’s app store, or cash/card if possible
Read more➡️https://ow.ly/Ly7750YKM6x
It can be difficult to be sure about your consumer rights.
Find clear information and advice from:
🗨️Citizens Advice Scotland: https://www.citizensadvice.org.uk/scotland/consumer/
🗨️Advice Direct Scotland: https://consumeradvice.scot/knowledge-centre/
#ConfidentConsumer
If you've made an agreement at your home or over the phone for a trader to carry out work on your property, they must provide paperwork detailing the work to be done, the agreed price or estimate and your cancellation rights
Read more➡️https://consumeradvice.scot/knowledge-centre/
#ConfidentConsumer
In this week's #ScamShare bulletin:
🗨️Car Finance Compensation Scams
🗨️Delivery Scams
🗨️Scam QR Codes on Parking Meters
🗨️Winter Fuel Payment Recovery Scams
🗨️Keeping Children Safe Online
🗨️Product Safety and Recent Recalls
Please read & share ➡️https://ow.ly/Hsfg50YKhvQ
This week's #ScamShare bulletin includes a blog on Mental Health, Wellbeing & Money for Stress Awareness Month
It lists sources of information and support, as well as resources relating to mental health and money
Read more➡️https://ow.ly/4lVu50YJBrl
If a trader has installed a product in your home and you think it is poorly done/dangerous, you're entitled to ask them to return and repair the issue
If they don’t you may be entitled to seek a refund or price reduction
Find out more: https://ow.ly/yfcC50YJAf4
#ConfidentConsumer
If you purchase a product from a cold caller/trader, it should be of satisfactory quality, with no faults or damages, and fit for the purpose described
If not, you may have the right to a full refund, replacement or repair
Read more: https://consumeradvice.scot/knowledge-centre/ #ConfidentConsumer
Rising fuel prices have led to an increase in scam messages posing as energy suppliers
Scammers may ask you to take urgent action to avoid having your energy supply disrupted
If in doubt, contact your energy supplier using details found on a bill /their official website
➡️https://ow.ly/Uzz450YI4F1
If a trader provides a fixed price before starting work (not an estimate), they should not charge you any more unless you agree to pay for extra work
You have a legal right to get the work done for the price in the quote
Find out more: https://ow.ly/YUJt50YI4oG
#ConfidentConsumer
If you have been given an estimate by a trader and they charge a lot more than you were expecting, you can dispute it
The price should be reasonable - you may want to ask another trader to provide an estimate or seek an expert opinion
Find out more: https://ow.ly/pJvk50YI4nh
#ConfidentConsumer
Potentially dangerous 'energy-saving' devices are being advertised online and via social media
Some ads claim the devices are a way of making savings on energy bills, either by saving energy or “stabilising electrical current”
Read more ➡️https://ow.ly/jmf550YI4yZ
Has a trader carried out work on your property that is not as initially described or of satisfactory quality?
You may be able to claim a repair, replacement or a full or partial refund
Find out more about your consumer rights at https://consumeradvice.scot/knowledge-centre/
#ConfidentConsumer
If you hire a trader to carry out work on your property, you have the right to expect it to be completed with reasonable care and skill
If not, you're legally entitled to ask them to fix the problem or ask for a refund
Find out more: https://consumeradvice.scot/knowledge-centre
#ConfidentConsumer
Our weekly #ScamShare bulletin includes information and advice about the latest email, doorstep, phone and cyber scams affecting Scottish consumers
Sign up to receive the bulletin at https://www.tsscot.co.uk/bulletin/
Sign up for Neighbourhood Watch Scotland free alerts to receive timely local alerts about community safety and crime prevention from Police Scotland, Trading Standards and other partners.
Find out more 👇
https://www.neighbourhoodwatchscotland.co.uk/
If you’ve experienced misleading or aggressive sales practices, you can report the trader to Trading Standards by calling Advice Direct Scotland on 0808 164 6000 or visiting https://scamwatch.scot
#ConfidentConsumer
As part of our #ConsumerConfidence campaign we've created a cold caller checklist
It may be useful for those who are worried about rogue traders or who don't feel confident dealing with cold callers
Download & print ➡️www.tsscot.co.uk/wp-content/uploads/2025/...
Have you seen our #ConfidentConsumer advert?👇
If you’ve experienced misleading or aggressive sales practices, you can report the trader to Trading Standards by calling 0808 164 6000 or visiting https://scamwatch.scot
