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Posts by Morgan Quinn Ross

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Social media vs. messaging: using GPS data to explore social app ecologies in context Drawing on a large-scale mobile trace dataset from the United States (N = 463 participants; N = 19,867,944 app logs), we examined variability in social app ecologies while directly contrasting soci...

On the LCA front, @vkarnowski.bsky.social is the queen, too many to cite...

And then Lisa + our team used it recently: www.tandfonline.com/doi/full/10....

24 minutes ago 0 0 0 0
#MobileComm #Events
PRE-ICA HANGOUTS
5 May UTC 2pm
6 May UTC 3am
Chat with folks in our division—whether or not you’re going to ICA!
ALL ARE WELCOME!
LINK:
https://tinyurl.com/icamobileevent
(password: ICAMOBILE)

#MobileComm #Events PRE-ICA HANGOUTS 5 May UTC 2pm 6 May UTC 3am Chat with folks in our division—whether or not you’re going to ICA! ALL ARE WELCOME! LINK: https://tinyurl.com/icamobileevent (password: ICAMOBILE)

Pregame #ica26 with these @icamobile.bsky.social sponsored events!

On 5 + 6 May, we'll chat about ICA et al ☕ Here's the link: tinyurl.com/icamobileevent (pw: ICAMOBILE)

On 8 May, there's an event to help students + early-career scholars prepare for ICA. Register here: forms.gle/AryewUXumCsC...

22 hours ago 3 2 0 0

📵 Next month we will host TWO synchronous meetings to review the goals of the mobile disconnection special issue as well as provide a networking space for scholars interested in this area 💬 Please see the “special events” below to register!

www.hf.uio.no/imk/english/...

1 day ago 2 1 0 0
Chat with Beaverly | Technology Introducing Beaverly, a new OSU chatbot, built by EdSights. Beaverly provides campus information 24/7 and solicits student voice about their campus experience using text messaging powered by artificia...

😂😭

technology.oregonstate.edu/services/cha...

3 days ago 1 0 0 0

🎉 CHI drop! 🎉

@rzhprfshr.bsky.social @joebayer.bsky.social
@jmschokkenbroek.bsky.social

👀

dl.acm.org/doi/pdf/10.1...

4 days ago 3 0 0 0
AI Week Panel on AI refusal in research and teaching

AI Week Panel on AI refusal in research and teaching

Really appreciated taking part in a panel for OSU's AI Week on AI refusal in research and teaching! ✨ Thrilled to have joined my color story coordinated, definitely not also my trivia team colleagues ❤️

6 days ago 1 0 0 0

Cool course on mobile methods @lukotto.bsky.social + @klingelhoefer.bsky.social!

1 week ago 3 0 1 0

I'm concerned that will decelerate because students will need those devices for similar AI tools :P

1 week ago 0 0 0 0
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Canvas Unrolls AI Teaching Agent The new AI agent aims to save faculty time on “low-value tasks,” but stops short of fully automating grading. But some experts worry that the rise of agentic AI could lead to a dead classroom, where c...

"low-value tasks" 🤮

www.insidehighered.com/news/tech-in...

1 week ago 2 0 1 0

Up there with listening to your own voice on a recording :P

2 weeks ago 1 0 0 0
Brainstorm
“This is the best idea ever!”

Lit Review
“There are dozens of studies on this”

Method
“But this study design is better!”

Results
“No hypotheses were supported”

Discussion
“But I can explain!”

Submission
“This is the worst paper ever”

Reviewer Feedback
“HOW DARE THEY CRITICIZE THE BEST PAPER EVER?!”

Reviewer Feedback, One Day Later
“Fair enough”

Resubmission
“Ok NOW it’s the best paper ever!”

Publication
“Who wrote this garbage?!”

Brainstorm “This is the best idea ever!” Lit Review “There are dozens of studies on this” Method “But this study design is better!” Results “No hypotheses were supported” Discussion “But I can explain!” Submission “This is the worst paper ever” Reviewer Feedback “HOW DARE THEY CRITICIZE THE BEST PAPER EVER?!” Reviewer Feedback, One Day Later “Fair enough” Resubmission “Ok NOW it’s the best paper ever!” Publication “Who wrote this garbage?!”

The Publication Roller Coaster™️

2 weeks ago 6 2 1 0
For Researchers The National Internet Observatory aims to help researchers understand how people behave online and how platforms structure what people see. This will be accomplished through creating a large panel of ...

👇 Cool opportunity for mobile data from @jsradford.bsky.social and Northeastern's National Internet Observatory

nationalinternetobservatory.org/researchers....

Of interest to @icamobile.bsky.social 📱

Thanks to @qinli0.bsky.social for sharing! ❤️

2 weeks ago 6 4 1 1
List of affordances

List of affordances

🥳 It was an affordance party yesterday in Media Theory, feat @commfox.bsky.social & @mcewan.bsky.social (2017), and of course @dualipa.bsky.social (wouldn't be a party otherwise!)

2 weeks ago 3 0 0 0

Next week! 🎉

2 weeks ago 0 0 0 0

I enjoyed chatting with @vox.com's @allieevolpe.bsky.social about solitude (and running!)

Potential epitaph: "People generally know that I [run in the mountains], so if I die, I would like to think that they would find me eventually"

Also feat. great folks Jeff Hall + @thuyvytnguyen.bsky.social

2 weeks ago 5 0 1 1
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#GESISGuides #DBD #DigitalBehavioralData #mobiledatacollection #GESISAppKit
Out now: GESIS Guides to Digital Behavioral Data #27: Charlotte de Alwis, Vijaya Lakshmi, Mareike Wieland: How to Use the GESIS AppKit?

https://t1p.de/yj0cb

2 weeks ago 4 3 1 0

One month closer to the deadline for our special issue on mobile disconnection! 🎉 Stay tuned: next month we will host a synchronous meeting to review the goals of the issue as well as provide a networking space for scholars interested in this area 💬

2 weeks ago 1 0 0 0
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Introducing new JoC SI publication: “Possible futures all at once: time frame and time lag in short-term longitudinal media effects research on well-being”, by @klingelhoefer.bsky.social @aliciagilbert.bsky.social @chrdrn.bsky.social @adrianmeier.bsky.social
Read here: doi.org/10.1093/joc/...

3 weeks ago 6 5 0 1
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Episode 5: Jason Farman – Embodied Space, Delay, and Mobile Storytelling
Episode 5: Jason Farman – Embodied Space, Delay, and Mobile Storytelling YouTube video by Center for Transformative Media

In Episode 5 of the Oral Histories of Mobile Communication, we hear from @jasonfarman.bsky.social, Professor at the University of Maryland, College Park, whose work has been foundational to the study of embodiment, space, and mobile media. Watch the episode here:

www.youtube.com/watch?v=1Ahi...

1 month ago 1 1 0 0
A Study on Customer Support Team Configuration and
Service Quality in Financial Services Enterprises

A Study on Dispatcher Scheduling and Service On-Time
Rate in Urban Public Transportation Systems

A Study on the Impact of Member Mobility on Research
Output in University Research Teams

Authors
Matthew R. Collins1, Daniel T. Harris2, James A. Wilson3*
Affiliations
Melbourne School of Engineering, The University of Melbourne, Parkville, VIC 3010, Australia
Corresponding author: james.wilson@unimelb-placeholder.edu

Abstract
Customer support teams play a crucial role in ensuring service quality in financial services
enterprises, and the rationality of their staffing directly affects customer experience. This study
analyzes the relationship between staff size and service quality indicators, focusing on the
configuration characteristics of customer support teams. Based on 18 consecutive months of
operational data from the customer support center of a financial services enterprise, the sample
includes 96 service teams, 2,430 customer service personnel, and over 3.2 million customer
service records. Service quality is measured by average response time, first-time resolution rate,
and customer satisfaction score. A generalized 1
configuration variables on service quality
customer service team is controlled withi

A Study on the Relationship between Labor Structure and
Production Efficiency in Overseas Factories of Multinational
Manufacturing Enterprises

Authors
Sebastian Weber1, Lukas Schneider2, Johannes Müller3*
Affiliations
Department of Civil, Geo and Environmental Engineering, Technical University of Munich
(TUM), 80333 Munich, Germany
*Corresponding author: johannes.mueller@tum-placeholder.edu

Abstract
Public transportation systems have high requirements for service on-time rate, and the
rationality of dispatcher scheduling directly affects operational stability. This study analyzes the
relationship between dispatcher scheduling and service on-time rate. The stud…

A Study on Customer Support Team Configuration and Service Quality in Financial Services Enterprises A Study on Dispatcher Scheduling and Service On-Time Rate in Urban Public Transportation Systems A Study on the Impact of Member Mobility on Research Output in University Research Teams Authors Matthew R. Collins1, Daniel T. Harris2, James A. Wilson3* Affiliations Melbourne School of Engineering, The University of Melbourne, Parkville, VIC 3010, Australia Corresponding author: james.wilson@unimelb-placeholder.edu Abstract Customer support teams play a crucial role in ensuring service quality in financial services enterprises, and the rationality of their staffing directly affects customer experience. This study analyzes the relationship between staff size and service quality indicators, focusing on the configuration characteristics of customer support teams. Based on 18 consecutive months of operational data from the customer support center of a financial services enterprise, the sample includes 96 service teams, 2,430 customer service personnel, and over 3.2 million customer service records. Service quality is measured by average response time, first-time resolution rate, and customer satisfaction score. A generalized 1 configuration variables on service quality customer service team is controlled withi A Study on the Relationship between Labor Structure and Production Efficiency in Overseas Factories of Multinational Manufacturing Enterprises Authors Sebastian Weber1, Lukas Schneider2, Johannes Müller3* Affiliations Department of Civil, Geo and Environmental Engineering, Technical University of Munich (TUM), 80333 Munich, Germany *Corresponding author: johannes.mueller@tum-placeholder.edu Abstract Public transportation systems have high requirements for service on-time rate, and the rationality of dispatcher scheduling directly affects operational stability. This study analyzes the relationship between dispatcher scheduling and service on-time rate. The stud…

Someone went to the trouble of creating 5 fake OSF accounts today, linking to 5 fake ORCID accounts, and generating 5 fake papers to submit to SocArXiv, with fake author and emails. Dude, if you are reading this, I hope you get the help you need (or a better job).

1 month ago 124 47 5 9

Fellow academics: how long do you wait before contacting the Editorial Team about the manuscript that has been 'with Editor' for... a while? I've heard some random figures from colleagues (e.g., reach out if nothing happens after three months), but was wondering if you had any reasons why.

1 month ago 0 1 0 0

#ICA26 #MobileComm #Events

INFORMATION SESSIONS

7 April UTC 2pm
8 April UTC 3am

Learn and ask questions about our division!

ALL ARE WELCOME!

LINK:
https://tinyurl.com/icamobileevent
(password: ICAMOBILE)

#ICA26 #MobileComm #Events INFORMATION SESSIONS 7 April UTC 2pm 8 April UTC 3am Learn and ask questions about our division! ALL ARE WELCOME! LINK: https://tinyurl.com/icamobileevent (password: ICAMOBILE)

➡️ Next up: the #ICA_Mobile Information Sessions! A great chance to learn 📖 and ask questions 🙋 about our division. Join us on 7 + 8 April! Here's the link: tinyurl.com/icamobileevent (password: ICAMOBILE)

1 month ago 4 2 0 1
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Leftovers from the final for Social Media and Interpersonal Relationships 🍩 Death by Donutz doesn't miss!

1 month ago 0 0 0 0

📢 ICA 2026 Preconference: “Affecting myself?!”

Join us in Cape Town to explore self- & feedback effects in digital communication!

🧠 Posters, discussions & networking
🗓️ More info: medienstruktur.ifp.uni-mainz.de/affecting-my...

#ICA26 #CommunicationResearch #DigitalMedia

1 month ago 0 2 0 0
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Top Dissertation Award 2026 | ICA Mobile Call for Nominations for the the Top Dissertation Award

☎️ Calling student and early career scholars in @icamobile.bsky.social! Please consider applying to our dissertation award (by *31 March) + emerging scholar grant (by 4 May) ✍️ Details below!

www.icamobile.org/topdissertat...

www.icamobile.org/emergingscho...

1 month ago 0 4 0 0
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@rzhprfshr.bsky.social is our March 2026 scholar in the spotlight! She is a PhD student working closely with @joebayer.bsky.social and Dr Mimi Brinberg in understanding how everyday mobile media use affects relationships.

See our full interview with Razieh here! www.icamobile.org/scholar-razieh

1 month ago 10 5 0 0
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Felt Time Scale (FTS): Measuring how people experience screen time Our field has been questioning whether self-reported media use actually captures the time spent using media, resulting in a shift from subjective to objective measurements. We advocate for a new pa...

Really thought-provoking piece from Jana Dombrowski and @sabinetrepte.bsky.social! ⏳

www.tandfonline.com/doi/full/10....

1 month ago 7 2 0 0
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International Communication Association

Glad to hear there is an ICA AI task force

Less glad to hear it was introduced by assuming AI is "helpful" and "impossible to prevent"

link.icahdq.org/communities/...

1 month ago 1 0 0 0
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Just AI conversation cards, one signed by Karen Hao

Just AI conversation cards, one signed by Karen Hao

Part 2 of the Just AI series: thanks to fellow #AIvegan @karenhao.bsky.social for her insight, including her answer to the signed question card below!

1 month ago 2 0 0 0
Solitude in a Social World: Context Matters

Solitude in a Social World: Context Matters

#spsp2026 FoMO! Bummed to miss this stacked panel, not to mention the wings at the @chicagodiner.bsky.social

1 month ago 2 0 0 0