The world is falling in love with Process. Again. The How is just as important as the What

The world is falling in love with Process. Again.
open.substack.com/pub/sbohub/p...

Your August Strategic Deceleration Slow down to speed up; the CX Strat & ops Roundtable invitation; and more

While you are laying next to a cold body of water, if your mind is wandering towards semi intellectual topics, here is something to help you slow down to speed when once you are back:

sbohub.substack.com/p/your-augus...

AI should be helping embed strategy in the day to day, fundamentally changing workflows from the ground up, and enabling management to build foresight not just insight.

Who is thinking about this? DM!

Unless you are doing big yearly planning, you spend about 3% of your time on 'strategy' (in general, with some pockets of exceptions), as per my historical estimates.

I think that AI should drastically change how we do strategy.

It is not just when should you adopt it, what features should it have, etc. The questions we should be asking are big - the biggest challenge with strategy work is it has always been an afterthought unless it is crisis time.

🧵

Hidden costs. No ways to look at it really. Unless you are traveling for the day, it makes no sense to show prices without a carry on.

Why Was Trump On The Roof? | Trump's Disapproval Rating | Did Ghislaine Snitch? | Red State Rage YouTube video by The Late Show with Stephen Colbert

The "I've already been cancelled and I don't care" Colbert is my favorite Colbert
www.youtube.com/watch?v=VYQi...

AI-native companies redefine the corporate Value Chain Implications for revenue, org structure, and operating model

There is an interesting thing happening to start up Value Chains:
• Revenue targets are increasing for software plays
• Org structure is becoming more focusing on Managing (imagine that!)
• The COO (in various iterations) is more important than ever

open.substack.com/pub/sbohub/p...

Reading Start up values and this is how I would summarise and critique:
- ownership - but you get very very little equity
- transparency - but not when the layoffs are about to happen
- equity - but your HR doesn’t live up to it let alone the male leadership

Get real, guys!
Work 6 days but be real

The problem with compromising your integrity is that it might you a battle, but it won't win you the war.

Then your best leave.
Then your customers leave.
Then you need to pack up and leave.

War>Battle

The problem with compromising your integrity is that it might you a battle, but it won't win you the war.

Then your best leave.
Then your customers leave.
Then you need to pack up and leave.

War>Battle

The problem with compromising your integrity is that it might you a battle, but it won't win you the war.

Then your best leave.
Then your customers leave.
Then you need to pack up and leave.

War>Battle

The problem with compromising your integrity is that it might you a battle, but it won't win you the war.

Then your best leave.
Then your customers leave.
Then you need to pack up and leave.

War>Battle

The problem with compromising your integrity is that it might you a battle, but it won't win you the war.

Then your best leave.
Then your customers leave.
Then you need to pack up and leave.

War>Battle

They still don’t get that AI is great for specific use cases and often you need numerous tools for a use case, rendering a lot of them actually quite expensive

Kleptocracy

Spot the difference between European and US start ups:
“I love what you do…

🇬🇧: “…can you now talk to three other people, and do a presentation, and a [insert random test that has nothing to do with the problem]”

🇺🇸: “…send us the terms of the engagement.”

You just have to get on with it. ✌🏼😎

Intuition needs to built, not imagined. #bizops #strategy #analytics #intuition

Women like to banter more than you think 🤭😉

You don’t have to have an opinion. You have to form an opinion. #truth #analytics #opinion

We need to talk about Regulation 😱 And what to do about it...

Don't know if it is just me, but I don't find the doom and gloom of the tech industry about regulations particularly productive.
1) they forget the social contract
2) they make excuses for lack of creativity
I outlined it all here... sbohub.substack.com/p/we-need-to...
#bizops #regulation #tech

The best people I work with know how to understand the system and THEN focus on the one dot that matters. Sometimes it is not their dot

When start ups start taking down GlassDoor reviews (and yes, there are ways to do it), you know they lost the plot. Bow out and leave. #people #startup #entrepreneurship

🔦 Spotlight - Pricing strategy How to launch an effective pricing strategy that sticks, in 10 steps

What does every company on the planet have in common? Their pricing is not perfect. 🧯 Some are less perfect than others, ranging from minor revenue lost to total PR fiascos.

How to be more right than not it? Follow the 10 steps:
sbohub.substack.com/p/deep-dive-...

Good morning, #London!

Doing a walk today with a few tech Operators. Loving the conversation and Chatham House rules allowing for pure, unfiltered insight. Hmu if you want to take part in the next walk organized by the SBO Hub (find it on substack)

The 2025 BizOps promise What BizOps pros should pay attention to this year

Every year I pick a theme for personal growth. This year, the theme is to slow down - in a good way. Such that I can focus on the things that truly give me joy. Other #BizOps pros are also focusing on various key themes. Read about it here: sbohub.substack.com/p/the-2025-b...

If you promote mediocrity, mediocrity is what you will get. #startup #HR

You can take a horse to water, but you can’t make it drink.

If you find yourself with a horse like that, sell it.

#bizops

Do more with less. But if you can enable your team to do more with less, those gains can be #exponential. #sbohub

We should stop calling the work that keeps companies alive #BAU (Business as usual). It diminishes the value. Doesn't celebrate the contribution. In my view, it is #FoundationalWork. It is the work that keeps the lights on. The work that makes sure you have a business. #bizops