Graphic with quote from Heat Trust’s consultation response: “Ofgem is delivering mixed messages to heat network consumers as the sector’s future regulator – simultaneously promising them equivalent protections to gas and electricity consumers, while working to improve gas and electricity outcomes in a way that leaves heat network consumers behind”.
Ofgem’s proposed energy debt relief scheme excludes heat network consumers, who were hit hardest by the energy crisis and aren’t protected by its price cap.
With Ofgem soon to be the sector's regulator, heat network consumers mustn't be an afterthought or sidebar in its work.
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