Got a new device? You will need to re-enroll it in Duo to keep accessing Western services.
The WTS Helpdesk is here to help with all things tech on campus! Call us at 519-661-3800, speak with our 24/7 Virtual Agent, or submit a ticket. Link in bio.
Using iClicker Cloud to teach? Instructors will need to update to version 8.0.0 by July 1, 2026 to keep using the desktop app. The update includes improved accessibility features, including screen reader support and better keyboard navigation. Learn more here. wts.uwo.ca/elearning/po...
Tech Tip! Navigating big spreadsheets? Use Ctrl + arrow keys to jump past blank cells to the next data entry.
Today’s intermittent Wi-Fi connectivity issue has been resolved!
For help and support with technology at Western, including Wi-Fi, please contact the WTS Helpdesk at wts.uwo.ca/helpdesk
We are aware of intermittent connectivity issues impacting access to campus and external services.
WTS is investigating and will provide more updates when available.
Our new team is here: the Artificial Intelligence Resource Centre! The AIRC has been established to support responsible AI adoption, helping us move from curiosity to capability by building literacy, connecting expertise, and enabling practical implementation. Learn more:https://ai.uwo.ca/airc
eduroam provides secure, encrypted Wi-Fi access across Western’s campus and at thousands of institutions worldwide - in 65+ countries! Learn more at the link in our bio.
Having trouble connecting to WiFi?
If your device cannot connect to the campus network, it may be a setup or authentication issue.
The WTS Helpdesk is here to help with all things tech on campus! Call us at 519-661-3800, speak with our 24/7 Virtual Agent, or submit a ticket. Link in bio.
The WTS Service Catalogue is live 🎉
Access and discover technology services at Western, now in one easy-to-use place. Check it out at wts.uwo.ca/services
Tech Tip! Need to change your font fast? Press Ctrl + Shift + F to open the Font window instantly.
Phishing emails are built to trigger urgency. Pause and verify before you click. It is our collective responsibility to protect Western from cyberthreats. Be #CyberSmart.
Weak signal or dropped connections can happen depending on the location or device settings.
The WTS Helpdesk is here to help with all things tech on campus! Visit us at wts.uwo.ca/helpdesk
The wired internet issues affecting access to some online services have been resolved. Everything should now be working normally.
If you’re still having trouble, please contact the WTS Helpdesk (wts.uwo.ca/helpdesk). Thanks for your patience!
We are aware of intermittent connectivity issues impacting access to campus and external services.
WTS is investigating and will provide more updates when available.
Earlier issues with DUO that impacted some logins to Western services, including OWL Brightspace and Microsoft 365, have been resolved. If you experience any further issues, please contact the WTS Helpdesk for support: wts.uwo.ca/helpdesk
If you need assistance, please contact the WTS Helpdesk at 519-661-3800 or submit a support ticket if you’re able: westernu.atlassian.net/servicedesk/... 2/2
WTS has confirmed an issue with DUO impacting some logins to some Western services, including OWL Brightspace, Microsoft 365, Atlassian, and others. We continue to monitor the issue and are waiting for vendor resolution. 1/2
Can't reach the Helpdesk by ticket? Call us at 519-661-3800!
Some users may experience issues authenticating to services such as OWL Brightspace, Office 365, Atlassian, or other applications protected by Single-Sign On (DUO). WTS is investigating and will provide more information when available.
Picture of phone screen with ChatGPT loaded. Title, "Asking AI?" Try this prompt: “Compare the pros and cons of {Technique A} and {Technique B} for project management. Format the answer as a two-column table. Don’t make anything up and cite your sources." Why this prompt? AI tools like ChatGPT can help you think, plan, and organize, but how you ask is important for the outcome. If your prompt is well formulated, you: Reduce the chance of getting an answer with incorrect or fabricated content Get the information in a structure that is usable
How you ask your #AI question matters. Structured prompts help reduce errors, avoid false information, and keep your work on track.
Welcome (back) Mustangs! Here's a quick start if you need a refresher on accessing technology at Western! Visit wts.uwo.ca to learn more, or to get support from the WTS Helpdesk!
Last week’s intermittent Wi-Fi connectivity issue has been resolved!
For help and support with technology at Western, including Wi-Fi, please contact the WTS Helpdesk at wts.uwo.ca/helpdesk
Western Technology Services continues to monitor our wireless networks after updates have been made to resolve intermittent connectivity issues.
If you need support, please contact the WTS Helpdesk. Thanks for your patience, Western!
wts.uwo.ca/helpdesk
If you need support, please contact the WTS Helpdesk (wts.uwo.ca/helpdesk). Thanks for your patience, #WesternU! 2/2
WTS continues to work on intermittent wireless connectivity issues impacting some users on campus. We have made some adjustments to mitigate the issues while we work towards a resolution. 1/2
WTS continues to work on intermittent connectivity issues impacting campus wireless networks, believed to be related to a recent system upgrade. We are working towards a resolution and will provide another update when one is available.
Thanks for your patience, #WesternU!
You may still experience authentication delays when accessing eduroam. If you need support, please submit a ticket to the WTS Helpdesk. wts.uwo.ca/helpdesk. 2/2
Wi-Fi connectivity has been restored! This afternoon, WTS identified an issue affecting campus Wi-Fi. Connectivity to uwosecure-v2 has been restored. Thanks for your patience, #WesternU. 1/2
WTS continues to investigate the issue impacting WiFi across campus. We will provide updates here and on the System Status page as soon as they are available.
Thanks for your patience, #WesternU. wts.uwo.ca/systemstatus/
We are investigating a network connectivity issue that is affecting Wi-Fi on campus. @westernu.ca