Final few days to apply for this exciting post.
www.nipso.org.uk/jobs

Patient’s symptoms should have prompted checks for endometriosis: Investigation of a complaint against the Western Health & Social Care Trust (Northern Ireland Public Services Ombudsman, 1 August 2025...

New on the hub today, an investigation report from @nipsocomms.bsky.social relating to a case where a patient’s symptoms should have prompted checks for endometriosis. www.pslhub.org/learn/invest... #patientsafety #womenshealth

The Western Trust’s failure to give a patient an MRI caused her to experience prolonged pain and unnecessarily delayed treatment of her endometriosis.

Read more at:
www.nipso.org.uk/our-investig...

Front cover of Strategic Plan

Our Strategic Plan for 2025-2029, launched today, focuses on accessibility, engagement and making a difference.

These themes remain core to NIPSO providing everyone in Northern Ireland with a pathway to justice.

nipso.org.uk/about-us/cor...

The Ombudsman has announced that she is to commence her 'own initiative' investigation into the Northern Ireland Housing Executive.

The decision follows her consideration of the Housing Executive’s response to an investigation proposal earlier this year.

See:
nipso.org.uk/our-findings...

We're looking forward to launching our new complaint handling rules for the health and social care sector next week.

The procedures will help streamline complaints handling for organisations across the sector.

#complaintsmatter

Margaret Kelly at the NI Assembly

At yesterday's @NIACfEd Ombudsman Margaret Kelly discussed the issue of restraint and seclusion within schools.

She also highlighted NIPSO's work to improve complaints handling throughout all of the public sector.

Watch at: niassembly.tv/committee-fo...

@niassembly.gov.uk

The Ombudsman will be giving evidence to the Northern Ireland Assembly today at 3.00pm.

Watch proceedings at: niassembly.tv/live-stream-2/

Read our investigation report at: nipso.org.uk/our-findings...

Thanks to Rodney Allen and Colette Kane from the @niauditoffice.bsky.social for delivering our Lunch and Learn session today.

Really interesting to hear about the breadth of the Audit Office's work and about it's reporting programme for the coming year.

Are you lucky enough to be at the Balmoral Show today?
🌞🌞🌞

Our friendly staff are on hand to explain how we can investigate if you feel you've been treated unfairly by a public body.

They also have free stuff....😀😃

What are complaints standards?

What is the Ombudsman's role in investigating complaints?

Answers to these questions and more are in our Frequently Asked Questions video, part of a series created to help staff in public bodies deal with complaints.

nipso.org.uk/service-prov...

'Public bodies should focus on early resolution of complaints and on dealing with them in a transparent way.'

Ombudsman Margaret Kelly introduces our new resources created to help public bodies deal with complaints well.

nipso.org.uk/service-prov...

Making a complaint about a public body should be straightforward.

We've produced a video to help you understand what you should expect if you make a complaint, and when you should come to us if you remain unhappy.

Watch in full at:
www.nipso.org.uk/service-prov...

We're looking for a new member of staff to join our Corporate Services Team.

The duties will cover a range of functions, including finance, IT, health & safety, information governance and facilities management.

Apply today at nipso.getgotjobs.co.uk/home

Catch up on our work with our latest Quarterly Bulletin.

May's Bulletin includes links to our new training resources for staff in public bodies, as well as to our Case Digest on women's health and two significant investigation reports.

nipso.org.uk/resources/ot...

Our new training videos are designed to help staff in public bodies deal with complaints.

'An Introduction to Good Complaints Handling' explains the six principles behind our approach.

To see the full video and others in the series, visit: nipso.org.uk/service-prov...

Front cover

Our most recent Case Digest looks at complaints brought to us in relation to women’s health.

The summaries include recommendations from our reports, demonstrating how learning from complaints can help to improve services and health outcomes.

nipso.org.uk/resources/ot...

We've created a set of videos to help staff in public bodies deal with complaints.

'An Introduction to Good Complaints Handling' explains the principles behind our approach.

To see the full video and the others in the series, visit:
nipso.org.uk/service-prov...

We've created a set of videos to help staff in public bodies deal with complaints.

'An Introduction to Good Complaints Handling' explains the principles behind our approach.

To see the full video and the others in the series, visit:
nipso.org.uk/service-prov...

Screenshot of video showing complaints process

Making a complaint about a public body should be straightforward.

We've produced a short video to help you understand what to expect from a public body if you make a complaint, and when you should come to us if you remain unhappy.

Watch in full at:
www.nipso.org.uk/make-complai...

Ombudsman Margaret Kelly

'Public bodies should focus on early resolution, building a culture that values complaints, and dealing with complaints in a transparent way.'

Ombudsman Margaret Kelly introduces our new resources created to help public bodies deal with complaints well.

nipso.org.uk/service-prov...

Screenshot of website

Today we've launched a set of videos to help staff in public bodies deal with complaints from members of the public.

The videos explain why complaints should be taken seriously and give step-by-step guidance to staff on how to investigate complaints well.

nipso.org.uk/service-prov...

Ombudsman Margaret Kelly

'Public bodies should focus on early resolution, building a culture that values complaints, and dealing with complaints in a transparent way.'

Ombudsman Margaret Kelly introduces our new resources created to help public bodies deal with complaints well.

nipso.org.uk/service-prov...

Screenshot of website

Today we've launched a set of videos to help staff in public bodies deal with complaints from members of the public.

The videos explain why complaints should be taken seriously and give step-by-step guidance to staff on how to investigate complaints well.

nipso.org.uk/service-prov...

NIPSO speaking at the conference

Earlier today we spoke at the Centre for Independent Living's annual conference.

Thanks to those involved for the opportunity to inform attendees about how we deal with people's unresolved complaints about public services.

3 of the 11 recommendations

During our enquiries we noted a willingness within the health and social care system and in GP practices to improve interpretation services for patients.

However our report made 11 recommendations.

nipso.org.uk/our-findings...

Statistics of GPs requesting translation

To help us compile our Lost in Translation report, we collected information from the BSO Interpreting Service and the Department of Health's Directorate of Primary Care.

nipso.org.uk/our-findings...

Front cover of report

We've published the first in a series of reports looking at potential barriers to accessing healthcare in Northern Ireland.

Lost in Translation examines interpretation services in GP practices for those patients who are not proficient in English.

nipso.org.uk/our-findings...

Rebecca Hilsenrath @phsombudsman.bsky.social England and Ger Deering @OfficeOmbudsman Ireland with their reflections on access to justice for asylum seekers.
#seekingsafety

Nashieli Hernandez

Thank you to Nashieli Remirez Hernandez, President of
@the_ioi and the Human Rights Commission of Mexico City
for being the keynote speaker at our conference today, and for providing a fascinating view of the Mexican experience of migration.