“AI innovation and data privacy shouldn’t be a trade-off.”
Yet that’s how most solutions are built.
In this interview, Martin Edenhofer explains why Zammad have taken a different approach: zammad.com/en/blog/ai-between-hype-...
Zammad ist jetzt auf openCode gelistet 🚀
Wir freuen uns sehr über die Sichtbarkeit auf dieser zentralen Plattform für Open Source Software im deutschen öffentlichen Sektor.
Nutzen Sie auch schon Zammad? Hier bestätigen und die Community stärken: https://opencode.de/de/software/zammad-3166
"Zammad's AI features save us several hours per week."
Results like these are exactly why we developed AI features. Curious to see it in action? Join one of our upcoming AI live demos.
🇬🇧 https://zammad.com/en/resources/webinars
🇩🇪 https://zammad.com/de/ressourcen/webinare
#Zammad #AI
A special thank you is on its way to our beta testers! 📦
Over the past few months, users and customers tested new AI features in Zammad, provided feedback and helped us ensure these features are genuinely useful for support teams.
Small packages, big appreciation! 💙
#HappyFriday
For those who were there: What was your personal highlight of the 7.0 release? Let us know in the comments.
2️⃣ Community Insights: "That Helpdesk Guy" already dropped a fantastic summary of the 7.0 highlights on YouTube. 👉
Missed the live session? No worries. We have two ways for you to catch up 👇
700 Reasons to say THANK YOU! 🚀
We are still buzzing! Last Friday, almost 700 of you joined the Zammad 7.0 release webinar. What blew us away even more? We had participants joining from all over the world—including legends from Asia and Australia who tuned in at 1 AM their time. Chapeau! 🎩
The perfect blend of human expertise and AI efficiency 🤝
Zammad 7.0 is LIVE. 🚀 The helpdesk you know, now with the "Extra Brain" you’ve been waiting for.
Ready to take it for a spin?
👉 https://zammad.com/en/product/zammad-7-0
#AI #aiassistant #zammad
Long story short...
Unlocking the next level of Zammad 7.0 with AI Ticket Summary. Whether it's a team handover or a complex case, get the gist of any conversation in seconds. It's the ultimate 'TL;DR' for your helpdesk.
#Zammad #AI #Helpdesk #AIAssistant
Lifting the veil on Zammad 7.0: Part II 🎬
You’ve seen the AI agents handle the logistics. Now, watch the AI Writing Assistant turn rough notes into a professional reply in seconds.
The reveal continues—can you guess what’s next? 👀
#Zammad #LLM #AIGenerated #OpenSource
The rumors are true: Zammad 7.0 is on its way! 🚀
It’s the Zammad you love, now with an extra brain.
Sneak peek: AI Agents handle the “boring stuff” in tickets — auto-titling, smart routing, and instant categorization.
More AI-powered features coming soon 👀
#Zammad #AI #AIAgents
🧠 Putting Zammad’s AI to the Test
After months of testing and feedback, Zammad’s first AI features are coming together. We spoke with Product Owner Gerrit Daute about what’s working, what’s challenging, and where we’re heading.
👉 zammad.com/en/blog/zammad-ai-featur...
#AI #LLM
Self-Hosting LLMs: Why the Details Matter 🔍
More teams turn to self-hosted LLMs for data protection, lower API costs, and digital sovereignty. One key point often missed: #OpenSource vs. #OpenWeights. What companies should know: 🔗 https://zammad.com/en/blog/self-hosting-llms
#LLM #SelfHosting
🚀 Looking to streamline self-hosted Zammad deployments?
Community contributor Michael Amponsah shares how he built a CI/CD pipeline with GitHub Actions, Docker, Prometheus & Grafana.
Read the guide: zammad.com/de/blog/how-to-automate-...
#DevOps #OpenSource
🌐 Digital Sovereignty in the Era of AI
The Digital Sovereignty Index by Nextcloud reveals growing awareness of self-hosted tools — yet most organizations still depend on closed systems.
As AI evolves, this dependency takes on a whole new dimension. 👉
🚀 Zammad Docs Is Getting a Major Upgrade!
🛠️ Rebuilt with a modern tech stack, smarter structure & better performance.
It’s live — but still evolving. That’s where you come in: test it out, break it, improve it, translate it.
👉 Explore now: zammad.com/en/blog/new-zammad-documentaion
#VueJS
Can you build a full vulnerability management pipeline using only #OpenSource tools?
✅ Yes — with just these four:
Greenbone/OpenVas
@n8n.io
@zammad.bsky.social
@discord.com
Real-world setup: zammad.com/en/blog/vulnerability-ma...
#CyberSecurity #OpenVAS
Die #SCCON2025 ist vorbei – aber der Austausch geht weiter! 💬
Danke an alle, die bei uns vorbeigeschaut haben. Besonders schön: bekannte Gesichter endlich live zu treffen – u. a. BlueSpice, B1 Systems & Nextcloud 💛
#OpenSource #eGovernment #PublicSector
Letzte Chance zum Greifen! 🎰
Noch bis heute Abend können Sie an unserem Stand Ihr Glück am Greifautomaten versuchen und erfahren, warum großartiger Service mit Zammad keine Glückssache ist!
#EGovernment #BürgerService #Digitalisierung #SCCON25
🚀 Open Source trifft Verwaltung: Erleben Sie Zammad live auf der Smart Country Convention 2025
Besuchen Sie uns am Stand 126 in Halle 25 und entdecken Sie unsere Open Source Helpdesk-Lösung für alle Fälle:
👉 Termin sichern: cloud.idm.zammad.com/apps/appointments/pub/42...
RFT Kabel boosts support efficiency by 40% with Zammad. As a family-run network provider for 95,000+ households and businesses, they count on our modern helpdesk to deliver reliable, scalable support. Explore their success story: https://zammad.com/en/customers/rft-kabel
🚀 Open Source Community Award: Die Stadt München geht mit Zammad ins Rennen!
Ein Projekt, das zeigt, wie Open Source Verwaltung modernisiert und Bürgerdienste ins digitale Zeitalter führt.
👉 Jetzt abstimmen: https://open-source-wettbewerb.de/voting/zammad/
#SCCON2025 #OpenSource
🔨 Bozo breaks it… and shows how to do it better.
From scheduler overload to permission chaos — Bozo has seen it all. Now he’s sharing real-world Zammad config tips from the trenches.
🧠 Read the blog: https://zammad.com/en/blog/zammad-configuration-traps
🚀 Zammad has hit 5,000 GitHub stars!
Each one reflects the trust and support of our community.
Big thanks for making Zammad shine. ✨
🔗 https://github.com/zammad
#github #opensource
50 % more efficient support 🚀
That’s the performance boost Golem.de achieved by switching from shared inboxes to Zammad's helpdesk ticketing system.
👉 Read the full story: https://zammad.com/en/customers/golem-de
AI taking over customer service. However, 64% of customers still prefer to speak with human agents.
That leaves many companies with a challenge: using AI’s efficiency without losing service quality.
The answer isn’t AI or humans: zammad.com/en/blog/reasons-for-hybr...
Study shows: Zammad Admin & Agent Trainings in July reduce stress in September.
Unverified? Absolutely.
Effective? Without question.
Reserve your spot here:
🇩🇪 https://zammad.com/de/services/professional-training
🇬🇧 https://zammad.com/en/services/professional-training
What does it take to digitize public services in a way that’s secure, adaptable, and citizen-focused?
Klaus Mueller, head of OSPO, explains why the City of Munich is betting on open source tools like Zammad—far beyond just saving costs: https://zammad.com/en/blog/open-source-public-services
