You’ll need photo ID to vote in the upcoming local elections in England.

If you don’t have an accepted form of ID, you’ll need to apply for a voter authority certificate. Apply by 5pm on 28 April.

Find out more ⤵️
bit.ly/3CVMNBy

Debt, Breathing Space and getting support | Norfolk Citizens Advice on BBC Radio Norfolk Last week, Mark Hitchcock, Chief Executive of Norfolk Citizens Advice, joined BBC Radio Norfolk to talk about the growing impact of debt across Norfolk. In the interview, Mark explains how the…

Mark Hitchcock from Norfolk Citizens Advice talked about debt and the Breathing Space scheme, which gives people time to pause interest and creditor action and get advice. If debt feels overwhelming, big or small, we’re here to help. youtu.be/RjDdrdt6Q30

Problem with a used car Find out your rights if you've bought a used car and something has gone wrong. You may have a legal right to a repair, the cost of a repair, or some or all of your money back.

Are you facing problems with your used car?🚗
You might have a legal right to a repair, the cost of a repair, or some or all of your money back. Check your consumer rights with our online tool ⤵️ bit.ly/4toSYab

Get help with the cost of living Check what extra help you could get if you're struggling with the cost of living.

Are you finding it difficult to afford essentials like bills and food?
We’re here for you. Our free online advice can help you:
➡️ Check what benefits you could get
➡️ Work out your budget with our budgeting tool
➡️ See how you could get help with energy bills

bit.ly/491fpc0

Norfolk Citizens Advice would like to thank Edward Connely and Charlotte Land for their time, expertise and commitment as trustees as they step down from their roles. We’ll be recruiting new trustees from May. More details soon.

Our Great Yarmouth office will be open from Monday 13th April, operating a pre-booked appointment only service. To get advice or to arrange an appointment, contact our free callback service on 01493 738336. Or, for advice 24/7, head to www.citizensadvice.org.uk

Our offices will be closed on Friday 3 April and Monday 6 April for the Easter Bank Holiday.

You can still get advice 24/7 on our website: www.citizensadvice.org.uk

Did you know you can register to vote anonymously if being on the electoral register could affect your safety? Anonymous voters need a free Anonymous Elector’s Document to vote in person. Deadline to register is 28 April.
More info: www.electoralcommission.org.uk/sites/defaul...

You probably booked a package holiday if you:
➡️ Booked at least 2 different parts of your holiday with the same company at the same time
Make sure you know your rights to cancel a package holiday ⤵️
bit.ly/4bExRsa

Life’s getting tougher for lots of people right now. If you’re worried about rising costs or finding it harder to make ends meet, you’re not alone. We can help with benefits, debt, housing, energy, work issues and more. We’re here for everyone in Norfolk. www.ncab.org.uk/get-advice

Are you under 18 and looking for a job?
We can help you understand:
➡️ The number of hours you should work
➡️ How much you should get paid
➡️ What to do if your employer is treating you unfairly

Check your work rights ⤵️
bit.ly/3TICCs4

If you’re on a low income, it’s important you find out what benefits you might be able to get.
Our free online advice can help ⤵️
bit.ly/4lLoprq

Working on bank holidays Find out if you have to work on bank holidays, how it affects your annual leave and what to do if you have a problem.

📝 You should check what your employment contract says about working on bank holidays.

If you don’t have a contract, ask your employer what their rules are.

Find out more about your work rights ⤵️

bit.ly/4mgLhPd

Looking for a new job?

📝 You’ll usually need a reference from your old employer - this has to be accurate and fair.

A lot of references only say what your job title was and when you worked there. It might include facts like if you’ve been dismissed. 👉 Read more: bit.ly/3TauvEo

Worried about rising heating oil costs? You’re not alone. Get support by calling 0800 144 8848 or use our quick form to reach an energy adviser: www.ncab.org.uk/keeping-norf...

Council Tax Rise 2026: What to do if you can’t afford your bill | Norfolk Citizens Advice If you’re finding it hard to keep up with your council tax this year, you’re not alone. Bills have gone up again and many Norfolk residents are feeling the pressure. In this interview with BBC Radio…

Struggling to keep up with council tax? We can help.
Bills have gone up again, and many people are finding it tough. If the increase is pushing you into difficulty, we’re here to support you. Get help today: www.youtube.com/watch?v=askk...

Have you been contacted by your benefit office because you've been paid too much?
This can happen for a number of reasons and the benefit office might take action to recover the overpayment. We can help you understand your rights ⤵️ bit.ly/4ssf7CW

Our Great Yarmouth office is temporarily closed due to unforeseen circumstances. If you need support, please contact any of the organisations listed below.

We're recruiting Volunteer Receptionists to be the friendly faces that welcome people into our Dereham office!
If you:
⭐️ Are friendly and approachable
⭐️ Have excellent communication skills
⭐️ Can commit to volunteering for at least 4 hours a week

We want to hear from you! www.ncab.org.uk/volunteer

Have you bought event tickets from an official seller? 🎟️ You can get a refund if the organiser cancels, moves or reschedules the event. Find out what your consumer rights are ⤵️
bit.ly/4m4X2I2

Low pay increasing in worst hit areas despite national falls New analysis of ONS Annual Survey of Hours and Earnings (ASHE) data by the Living Wage Foundation reveals that areas where low pay is most prevalent are seeing things get worse, despite slow…

Too many people are working hard but still struggling to make ends meet. We see how low pay pushes people to rely on benefits and crisis support. New research from the Living Wage Foundation shows the hardest hit areas are falling further behind. Read more: www.livingwage.org.uk/news/low-pay...

The deadline to claim the Winter Fuel Payment for winter 2025 to 2026 is 31 March 2026. Check if you’re eligible or make a claim: www.gov.uk/winter-fuel-...
Need support? We’re here to help: www.ncab.org.uk/get-advice

Due to unforeseen circumstances, we have temporarily closed our Great Yarmouth office. If you need urgent advice, please call our AdviceLine on 0800 1448848 (Mon-Fri 10am - 4pm) or visit our website www.ncab.org.uk.

It’s Myth Busting Monday 🔍
✅ You don't need a referral to contact us
✅ Your information stays confidential
✅ Our volunteers aren't just retired folks!

www.ncab.org.uk/get-advice

Mark Hitchcock on BBC Radio Norfolk | Keeping Norfolk Warm Campaign Struggling with rising energy bills in Norfolk? Mark Hitchcock, Chief Executive of Norfolk Citizens Advice, joins Chris Goreham on BBC Radio Norfolk to explain the Keeping Norfolk Warm campaign and…

Mark Hitchcock joined BBC Radio Norfolk to talk about our Keeping Norfolk Warm campaign and how we are supporting people across Norfolk with rising energy bills. Watch the interview:

Local elections are on 7 May in Norfolk.
You’ll need photo ID to vote at a polling station. Check what’s accepted and apply for free voter ID if you need it.
Find out more ⬇️
www.electoralcommission.org.uk/voting-and-e...

It’s Myth Busting Monday 🔍
This week we’re tackling some of the common myths that stop people reaching out for energy advice, as part of our Keeping Norfolk Warm campaign.
www.ncab.org.uk/keeping-norf...

Local elections are taking place in Norfolk on 7 May.
If you’ve never registered to vote, have recently moved, or changed your name, you’ll need to register so you can have your say. It only takes a few minutes and you can do it online: www.gov.uk/register-to-vote

We’re recruiting a Volunteer Receptionist at our Dereham office!
Help people feel welcome, build new skills and support your local community. Our office is open Mon, Tue & Fri, 10am–3pm, and volunteering takes place during these hours.
👉 Find out more and apply: www.ncab.org.uk/volunteer

If your hours or income have dropped, you’re not alone.
We can help you understand your rights, check benefits, and get support with bills and budgeting.
💙 Free, confidential advice across Norfolk: www.ncab.org.uk/get-advice