Hanyang University ERICA Researcher Reveals Psychological Pathways Shaping Behavior of Customer Witnessing Robot Mistreatment /PRNewswire/ -- While many studies have explored direct human–robot interactions in sectors such as hospitality, retail, and healthcare, little is known about...

When #customers witness another person #mistreating a service #robot, Professor #Gong's team at #HanyangUniversityERICA, found #BehavioralContagion or #empathy, depending on factors such as robot's #anthropomorphism & the customer's #MoralIdentity. www.prnewswire.com/news-release...

#BehavioralContagion as dangerous and contagious as #measles