Happy #CXDay & #CustomerServiceWeek! Don't let this celebration end on Friday. Celebrate wins, empower teams, thank customers, & fix root causes with AI. Turn this week's energy into the foundation of your culture. That’s Doing CX Right®.
Ep 192 w/ Greg Melia → link in comments.

Missed #CXDay? That's okay. Loyalty isn't won on a holiday; it's earned by the experience you provide every single day.
#Doing CX Right® Tip: Find your #1 customer complaint from the last 30 days. Assign a leader to own it & implement one small change to fix it within 48 hours.
#Customerserve #CX

When you celebrate #CXDay and #CustomerServiceWeek all year long, you stop settling for mediocrity of "satisfied" customers and start benefiting from real value: increased revenue, stronger retention, a top-tier brand reputation, and a fulfilled team. That's #DoingCXRight®

Customer experience isn’t just what we do, it’s how we do it. Today on #CXDay, we celebrate the people making public service easier, faster, and more personal for every New Yorker.

It’s #CXDay, a reminder for leaders to focus on customers and employees. Design “Emotional Highs™” that change how people feel, so they change what they do (return, promote, stay). #DoingCXRight Tip: Have execs personally call to say “thank you.” #CustomerServiceWeek

CX Day & Customer Service Week: How Top Companies Make It Year-Round - Doing CX Right Learn how companies turn CX Day and Customer Service Week into strategic levers that boost loyalty, elevate culture, and drive revenue growth.

Today is #CXDay, a global celebration of customer experience. Instead of asking “How do we fix complaints?”, ask “How does every team, from marketing to finance, create a seamless journey?” Have each department choose one way to make life easier for customers this month. #DoingCXRight
zurl.co/QdvmQ

At first ever #cxday #congresoDEC in Madrid. 450 registrations! Impressed. Futurelab here with spanish team, and Alain as keynote speaker.