Families press council over steep service-hour cuts, unclear assessments and missing abuse-registry materials During open floor the council heard multiple accounts of large reductions in individual service hours and inconsistent exception processes; members urged clearer plain-language guidance, confirmed reassessment options and agreed staff will keep pursuing access to an IDD abuse-registry slideshow.

Families are voicing urgent concerns over drastic cuts to service hours and confusing assessment processes that leave them in the dark.

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