Cleveland overhauls home‑repair delivery after backlog of more than 2,000 applications The Department of Community Development said it paused rolling intake, modernized intake to Power Apps, and contracted an implementation vendor in June 2025 to act as a general contractor and speed repairs. Staff said the city aims to complete about 100 homes this program year and reported growth in its contractor pool.

Cleveland is transforming its home repair system, tackling a massive backlog and boosting contractor participation with a new holistic approach.

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