Community information exchanges: Michigan 2-1-1 partners with hospitals and utilities to close referral loops Witnesses described how community information exchanges (CIEs) and an interoperable 2-1-1 resource directory are being used in health care and utility pilots to make closed-loop referrals and reduce duplication.

Michigan's innovative community information exchanges are revolutionizing how health care and social services coordinate care, ensuring that no one falls through the cracks.

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