AI Awareness is Transforming Customer Experience and Behavior A recent survey reveals that 36% of CX professionals believe AI literacy is significantly influencing customer behavior and expectations in 2026.

AI Awareness is Transforming Customer Experience and Behavior #London #United_Kingdom #AI_tools #Customer_Behavior #CX_Network

Understanding Customer Reactions to Robot Mistreatment Through Psychological Pathways A research team at Hanyang University investigates how witnessing the mistreatment of robots affects customer behavior, revealing pathways of empathy and contagion.

Understanding Customer Reactions to Robot Mistreatment Through Psychological Pathways #South_Korea #Hanyang_University #Gyeonggi-do #Robot_Interaction #Customer_Behavior