Gilbert residents press council over new water rates; town confirms third‑party meter audit At the Nov. 18 Gilbert Town Council meeting residents pressed elected officials over recent tiered water-rate changes, urging rollbacks or special rates for large‑acreage properties. Town Manager Patrick Banger said the town hired Kimley Horn for an independent meter audit and outlined customer‑service improvements.

Gilbert residents are demanding answers as new water rates hit single-family and large-acreage homeowners hard, with calls for a fairer tier structure echoing through the council meeting.

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Gilbert orders independent audit, expands support after spike in water bills; no late fees until results public Town staff told council and residents an independent audit of AMI meters and the radio system will be hired; the town will expand customer support, extend a billing grace period and correct any errors identified after widespread complaints about higher bills following recent meter replacements and a billing portal rollout.

Gilbert residents are demanding answers after a surge in utility bills, leading the town to launch an independent audit to ensure meter accuracy and restore public trust.

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