City council hearing spotlights understaffing, overtime and pay issues for NYC 911 and EMS workers A joint New York City Council oversight hearing on Nov. (date not specified) focused on chronic understaffing, excessive mandatory overtime, delayed 911 answers and stalled pay negotiations affecting police communications technicians and FDNY EMS workers. City officials described recent hires and operational changes; union leaders and workers said

The New York City Council is raising alarms over chronic understaffing and stalled pay negotiations that are jeopardizing the city's emergency response system.

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