City chief of staff says efficiency study produced changes but warns major IT, facilities and staffing investments remain Chief of Staff Jim Daniels presented a consolidated update on the 2022 efficiency study, listing implemented policies and system changes (digitization, procurement, HR reforms) and saying meaningful further gains require sustained capital and staffing investment; councilors pressed for quantifiable fiscal returns and Board of Education collaboration.

Norwalk's efficiency study has sparked vital changes, but the path to fully harnessing its potential demands substantial investment and collaboration.

Click to read more!

#NorwalkCityFairfield #CT #TechModernization #CitizenPortal #NorwalkEfficiency #GovernmentTransparency #FiscalResponsibility