5 reasons to attend the #ServiceInnovation 2025 Review next week…
1. AI
2. Learn how global companies are *really* tackling #ServiceTransformation
3. AI
4. Sure you can catch the recording - but the live zoom chat is often the best part!
5. AI
Register ➡️ www.serviceinnovation.org/event/2025-y...
The team posing for a photo at the community centre.
Every Wednesday Danny Nhu, Maria Montaño and Jasmin Lewis will be working at the Rideau-Rockcliffe Community Centre as part of our new project that examines pathways to postsecondary for youth not in employment education or training #NEET. #servicetransformation #socialinnovation
Slide: Most things out there are bullshit. Most systems leadership is bullshit Most commissioning is bullshit Most transformation is bullshit Most service design is bullshit ‘Clean start’ fallacy – designing the future without reference to the past ‘Unit cost’ fallacy – assuming unit costs are a good proxy for the whole ‘No systems’ fallacy – acting on one area without affecting the rest Belief in “The alpha persona as 80% first point of contact resolution” – dismissed as “lipstick on a pig” Front end fallacy – assuming transforming the front will transform the whole Technical problem fallacy – assuming technical expertise can transform organisations Legible organisation fallacy – assuming organisations can be ‘seen’ and fully understood Demand management fallacy – treating demand as a ‘thing’ to be managed ...if we don’t understand the past, we’re doomed to repeat it. But not everything…
Popped up because I shared this in 2016... most things in #digital #servicetransformation are bullshit
